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The Public Utility Commission of Texas regulates the state's electric, telecommunication, and water and sewer utilities, implements respective legislation, and provides customer assistance in resolving consumer complaints.

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Public Utility Commission of Texas

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Contact Us PLACEHOLDER H2 TO MEET WCAG REQUIREMENT Important Notice: William B. Travis Building Lobby Construction The William B. Travis Building (WBT) Lobby closed on May 29, 2025 as part of a partial remodel on several floors. All visitors to the William B. Travis Building need to use the ground floor entrance on Brazos Street while the Main Lobby is under construction. Learn More Utility Bill or Service Question Question about your utility bill or service, please contact Consumer Protection. PUCT E-Filing System Question Questions about the PUCT E-Filing system or questions about filing with the PUCT, please contact Central Records. Website Technical Support The PUCT publishes files in a variety of formats. Some of these files may require additional software. PHONE: Agency Switchboard: 512-936-7000 Assistance Hotlines: 888-782-8477 or 512-936-7120 Central Records: 512-936-7180 HOURS: Agency Switchboard: 8AM - 5PM, M-F Assistance Hotlines: 8AM - 5PM, M-F Central Records: 9AM - 5PM, M-F, Closed Friday Noon - 1PM MAILING ADDRESS: Public Utility Commission of Texas P.O. Box 13326 Austin, TX 78711-3326 PHYSICAL LOCATION: William B. Travis Building 1701 N. Congress Ave Suite 7-110 Austin, TX 78701 William B. Travis Building Location SUBMIT A COMPLAINT WITH THE PUC If you are unable to come to a satisfactory resolution with your provider, you should then file a complaint with the PUCT's Consumer Protection Division. Before you begin the process, it is important that you understand your rights as a utility customer. Know Your Rights The Complaint Process Electricity PUCT oversees electric companies and may be able to assist you. Telephone Do you have a complaint about your local telephone service? Water Do you have a concern about water quality, service, or billing? Do Not Call On the No-Call List and receiving unwanted telephone calls. Press: Please direct all press inquiries to media@puc.texas.gov Employment Verification: Please send employment verifications to hr@puc.texas.gov. All verifications are completed in writing. Fraud, Waste and Abuse: How to Report Fraud, Waste and Absuse Agency Information: Staff Directory Searchable directory of PUCT employee names and phone numbers. Telephone & Fax Directory Online directory of PUCT department names and contact numbers. Location Maps and Parking PUCT offices are located in the William B. Travis Building 1701 Congress Avenue. Website Support Information to support technical issues related to resources availabe from PUCT websites. Public Information Act Requests The Public Information Act, Texas Government Code, Chapter 552, provides public access to government records. If you need information or have a question not covered in the information above, please contact us at: 512-936-7000.