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Contact Us

Mailing Address:

1701 N. Congress Avenue
PO Box 13326
Austin, TX 78711-3326

Physical Location:

William B. Travis Bldg.
1701 N. Congress Avenue
7th Floor
Austin, TX 78701

Phone:

Agency Switchboard: 512-936-7000
Assistance Hotlines: 888-782-8477 or 512-936-7120
Central Records: 512-936-7180

Hours:

Agency Switchboard: 8AM - 5PM, M-F
Assistance Hotlines: 9AM - 4PM, M-F
Central Records: 9AM - 5PM, M-F, Closed Friday Noon - 1PM

Email:

Customer: customer@puc.texas.gov
Central Records: centralrecords@puc.texas.gov


Helpful Agency Information


Fraud, Waste and Abuse Hotline

If you would like to report fraud, waste or abuse occurring at the Public Utility Commission of Texas, call the Internal Auditor of the PUC at 512-936-7000 or the Texas State Auditor's Hotline at 1-800-TX-AUDIT.