Mailing Address:
1701 N. Congress Avenue
PO Box 13326
Austin, TX 78711-3326
Physical Location:
William B. Travis Bldg.
1701 N. Congress Avenue
7th Floor
Austin, TX 78701
Phone:
Agency Switchboard: 512-936-7000
Assistance Hotlines: 888-782-8477 or 512-936-7120
Central Records: 512-936-7180
Hours:
Agency Switchboard: 8AM - 5PM, M-F
Assistance Hotlines: 8AM - 4PM, M-F
Central Records: 9AM - 5PM, M-F, Closed Friday Noon - 1PM
Email:
- If you have a question about your utility bill or service, please contact Customer Service.
- If you have a questions about the PUC E-Filing system or questions about filing with the PUC, please contact Central Records.
- For website technical support questions, please contact Website Support.
Press:
Please direct all press inquiries to media@puc.texas.gov
Employment Verifications:
Please send all employment verifications to hr@puc.texas.gov. All verifications are completed in writing.
Helpful Agency Information:
Fraud, Waste and Abuse Hotline:
If you would like to report fraud, waste or abuse occurring at the Public Utility Commission of Texas, call the
Internal Auditor of the PUC at 512-936-7000 or the Texas State Auditor's Hotline at 1-800-TX-AUDIT.
If you need information or have a question that is not covered by the ways to contact us above, please contact us at: 512-936-7000.