| CUSTOMER SERVICE DIRECTORY |
| Consumer Hotline |
| (Complaints and Inquiries) |
512-936-7120 |
| Customer Hotline Toll Free |
888-782-8477 |
| Fax |
512-936-7003 |
| Receptionist & General Information |
512-936-7000 |
| COMMISSIONERS |
| Chairman - Walker, DeAnn T. |
512-936-7001 |
| Commissioner - D'Andrea, Arthur C. |
512-936-7001 |
| Commissioner - Botkin, Shelly |
512-936-7001 |
| EXECUTIVE DIRECTOR |
| Executive Director - Urban, John Paul |
512-936-7040 |
| Deputy Executive Director - Whittington, Pam |
512-936-7245 |
| GENERAL DIRECTORY |
| Agency Counsel |
512-936-7144 |
| Comm. Advising & Docket Mgmt. |
512-936-7200 |
| Central Records |
512-936-7180 |
| Competitive Markets |
512-936-7360 |
| Customer Protection |
512-936-7120 |
| External Affairs |
512-936-7400 |
| Fiscal Services |
512-936-7074 |
| Human Resources |
512-936-7060 |
| Information Technology |
512-936-7100 |
| Infrastructure & Reliability |
512-936-7197 |
| Internal Auditor |
512-936-7448 |
| Legal |
512-936-7260 |
| Library |
512-936-7075 |
| Mailroom |
512-936-7086 |
| Media |
512-936-7135 |
| Oversight & Enforcement |
512-936-7201 |
| Rate Regulation |
512-936-7105 |
| Water Utility Regulation |
512-936-7405 |