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PUC of Texas Accessibility Policy

The Public Utility Commission of Texas is committed to making its Web sites accessible to all users, by adhering to applicable state TAC Chapters 206 and 213, the World Wide Web Consortium (W3C) requirements and the Federal Section 508 standards.

Web pages or applications developed or procured by the PUC must comply with the requirements referenced in this policy unless it would impose a significant difficulty or expense for the agency.

These rules also apply to websites and applications created by contractors that have been contracted by the PUC for use with or in conjunction with any of the PUC websites. The employees responsible for negotiating and monitoring contracts must ensure contractors meet the accessibility requirements that apply.

Accessibility Testing

Major reports and other special publications that are made available on our Web site are generally available in Adobe Portable Document Format (PDF). When posting PDF files, we follow the "How to Create Accessible Adobe PDF Files".

To improve the accessibility of our Web site we test any major redesign with screen readers JAWS, use the W3C valuators' for html, and Cascading Style Sheets (CSS). We use the Accessibility Toolbar, The results of these reviews have been incorporated into the Web site design.

Testing on the Windows platform and numerous browsers (Netscape 7 and 8; IE 6, 7 and 8, various versions of Google Chrome, Mozilla, Firefox, and other available text readers and checking various page views via http://browsershots.org.

Using various accessibility checklists and guidelines, including those at www.w3.org/TR/WAI-WEBCONTENT.

Exclusions - Accommodations

The Public Utility Commission welcomes comments on how to improve the site's accessibility for users with disabilities. -- If you use assistive technology and the format of any material on our Web sites interfere with your ability to access the information, please use the following point(s) of contact for assistance.

To enable us to respond in a manner most helpful to you, please indicate 1) the nature of your accessibility problem, 2) the preferred format in which to receive the material, 3) the Web address of the requested material, and 4) your contact information.

PUC Interchange contains PDF documents that have their origins as scanned paper submissions. Although converted to PDF implementing the OCR feature, not all objects contained in these documents may be readable by screen readers. If you have any problems reading these documents please contact the PUC at the address below for further assistance.

Audio recordings of Open Meetings are not available at this time in a format that can be used by people with hearing impairment. Anyone can view the transcripts of the hearings at the PUCs Central Records office on the 8th floor of the William B. Travis Building.

Contact Information

If you need additional assistance please contact the PUC at:
Phone: 512-936-7100
E-mail Address: web@puc.texas.gov

PUC Central Records: 512-936-7180

TTY users please contact us via Relay Texas at: http://www.puc.texas.gov/relaytexas/contact/Contacts.aspx for assistance.

Additional information about accessibility programs in Texas is available from the Governor's Committee on People with Disabilities