PUCTX Website

Customer Complaint Statistics

Retail Electric Providers
       From:  1/1/2016      To:  6/30/2016

7/26/2016 8:49:52 PM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company TXU ENERGY RETAIL COMPANY LLC 133 12 4 66 0 17 34 3
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ], [ TXU ENERGY RETAIL ]
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 132 24 3 72 0 15 18 0
  DBA or Former Names:
[ NRG BUSINESS ], [ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
Graph Company DIRECT ENERGY LP 102 33 0 44 0 12 13 1
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company AMBIT TEXAS LLC 77 5 0 37 0 22 13 1
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company STREAM SPE LTD 70 3 2 34 0 19 12 2
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 62 12 0 28 0 10 12 0
 
Graph Company JUST ENERGY TEXAS LP 56 11 0 28 0 9 8 0
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company GEXA ENERGY LP 48 6 1 32 0 2 7 0
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company FIRST CHOICE POWER SPECIAL PURPOSE LP 46 3 1 23 0 7 12 1
  DBA or Former Names:
[ FIRST CHOICE POWER ], [ FIRST CHOICE POWER POLR ]
Graph Company US RETAILERS LLC 42 6 0 24 0 4 8 0
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company ENTRUST ENERGY INC 42 20 1 13 0 3 5 0
 
Graph Company BOUNCE ENERGY INC 31 0 0 18 0 4 9 0
 
Graph Company CHAMPION ENERGY SERVICES LLC 30 17 1 11 0 0 1 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES ], [ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ]
Graph Company CONSTELLATION NEWENERGY INC 27 2 0 16 0 4 5 1
  DBA or Former Names:
[ AES NEWENERGY ], [ NEWENERGY ], [ STARTEX POWER ]
Graph Company 4CHANGE ENERGY COMPANY 26 1 0 14 0 4 7 0
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ]
Graph Company CPL RETAIL ENERGY LP 21 2 1 11 0 1 6 0
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company HINO ELECTRIC POWER COMPANY 20 1 0 18 0 1 0 0
 
Graph Company TRIEAGLE ENERGY LP 19 3 0 15 0 0 1 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
Graph Company FULCRUM RETAIL ENERGY LLC 19 2 1 10 0 2 4 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company FRONTIER UTILITIES LLC 16 3 0 7 0 3 3 0
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company VEH LLC 14 1 0 7 0 3 3 0
  DBA or Former Names:
[ DISCOUNT POWER ], [ POWER EXPRESS ], [ VOLTERRA ENERGY ]
Graph Company INFINITE ELECTRIC LLC 13 1 0 8 0 1 3 0
  DBA or Former Names:
[ INFINITE ENERGY ]
Graph Company SPARK ENERGY LLC 11 1 0 7 0 2 1 1
 
Graph Company BROOKLET ENERGY DISTRIBUTION LLC 11 0 0 4 0 7 0 1
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY ], [ VITAL POWER ]
Graph Company SOURCE POWER & GAS LLC 8 3 0 5 0 0 0 0
  DBA or Former Names:
[ BEYOND POWER ], [ SOURCE ], [ SOURCE POWER & GAS LLC RES ], [ SOURCE POWER & GAS LLC RT ]
Graph Company TARA ENERGY LLC 7 1 0 5 0 1 0 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company YOUNG ENERGY LLC 6 0 0 3 0 3 0 1
  DBA or Former Names:
[ GREEN FIELDS ELECTRICITY ], [ PAGA MENOS ], [ PAYLESS POWER ], [ UNO ENERGY ]
Graph Company WTU RETAIL ENERGY LP 6 0 1 2 0 1 2 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company AXON POWER & GAS LLC 6 3 0 0 0 2 1 0
 
Graph Company VERDE ENERGY USA TEXAS LLC 6 0 0 5 0 0 1 0
  DBA or Former Names:
[ VERDE ENERGY USA ]
Graph Company BREEZE LLC 5 0 0 4 0 0 1 0
  DBA or Former Names:
[ APOLLO POWER & LIGHT LLC ], [ BREEZE ENERGY LLC ], [ BREEZE POWER LLC ], [ PLAID ENERGY LLC ], [ PLAID POWER LLC ]
Graph Company OUR ENERGY LLC 5 0 0 5 0 0 0 0
 
Graph Company HUDSON ENERGY SERVICES LLC 4 1 0 1 0 0 2 1
 
Graph Company CLEARVIEW ELECTRIC INC 4 1 0 0 0 2 1 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company EVERYTHING ENERGY LLC 4 0 0 2 0 1 1 0
  DBA or Former Names:
[ EVERYTHING ENERGY ], [ INDEPENDENCE ENERGY ]
Graph Company SUMMER ENERGY LLC 3 0 0 2 0 0 1 1
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company TEXPO POWER LP 3 0 0 3 0 0 0 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company INFUSE ENERGY LLC 3 0 0 3 0 0 0 0
 
Graph Company ILUMINAR ENERGY LLC 3 1 0 1 0 1 0 0
  DBA or Former Names:
[ ALLTEX POWER & LIGHT ], [ CONSERVICE ENERGY ], [ PREMIUM POWER & LIGHT ]
Graph Company ACCENT ENERGY TEXAS LP 3 1 0 2 0 0 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company MEGA ENERGY LP 3 0 0 1 0 2 0 0
  DBA or Former Names:
[ Texans Energy ]
Graph Company AMERICAN L&P CO 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ AMERICAN LIGHT & POWER ], [ AMERICAN LP ], [ AMERICAN XP ], [ GENERAL LIGHT & POWER INC ], [ GENERAL POWER & LIGHT ]
Graph Company BRILLIANT ENERGY LLC 1 0 0 1 0 0 0 1
 
Graph Company PENSTAR POWER LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ PENSTAR POWER LLC 1 ]
Graph Company NUECES ELECTRIC COOPERATIVE RETAIL DIVISION 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company AGERA ENERGY LLC 1 0 0 1 0 0 0 0
 
Graph Company ENGIE RETAIL LLC 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ THINK ENERGY ]
Graph Company MP2 ENERGY TEXAS LLC 1 1 0 0 0 0 0 0
  DBA or Former Names:
[ COST PLUS ENERGY ]
Graph Company VETERAN ENERGY LLC 1 0 0 0 0 0 1 1
 
Graph Company LIBERTY POWER DELAWARE LLC 1 1 0 0 0 0 0 0
 
Graph Company AP GAS & ELECTRIC (TX) LLC 0 0 0 0 0 0 0 1
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company PEGASUS ALLIANCE CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ONPAC ENERGY ], [ YPAYS MORE ]
Graph Company PIONEER POWER LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ PIONEER ENERGY ]
Graph Company NORTH AMERICAN POWER AND GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ North American Power Business LLC ]
Graph Company TERM POWER & GAS LLC (TERM) 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ENCOA ], [ TERM ENERGY ]
Graph Company ANDELER CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ANDELER POWER ], [ ANDELER RETAIL ]
Graph Company V247 POWER CORPORATION 0 0 0 0 0 0 0 0
 
Graph Company ENERGY PLUS HOLDINGS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ NRG ENERGY PLUS ]
Graph Company MIDAMERICAN ENERGY COMPANY 0 0 0 0 0 0 0 0
 
Graph Company VOLT ELECTRICITY PROVIDER LP 0 0 0 0 0 0 0 0
 
Graph Company NOBLE AMERICAS ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company ENERTRADE ELECTRIC LLC 0 0 0 0 0 0 0 0
 
Graph Company PRO POWER PROVIDERS LLC 0 0 0 0 0 0 0 0
 
  Totals: 1157 182 16 596 0 167 196 17