PUCTX Website

Customer Complaint Statistics

Retail Electric Providers
       From:  11/1/2015      To:  4/30/2016

5/26/2016 5:39:09 AM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company TXU ENERGY RETAIL COMPANY LLC 150 14 6 82 0 17 31 3
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ], [ TXU ENERGY RETAIL ]
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 140 26 2 83 0 17 12 1
  DBA or Former Names:
[ NRG BUSINESS ], [ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
Graph Company DIRECT ENERGY LP 122 44 0 48 0 15 15 0
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company AMBIT TEXAS LLC 84 8 0 40 0 27 9 1
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 72 14 0 39 0 6 13 1
 
Graph Company STREAM SPE LTD 68 1 2 37 0 17 11 2
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
Graph Company JUST ENERGY TEXAS LP 56 10 0 24 0 9 13 0
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company FIRST CHOICE POWER SPECIAL PURPOSE LP 47 4 3 22 0 9 9 1
  DBA or Former Names:
[ FIRST CHOICE POWER ], [ FIRST CHOICE POWER POLR ]
Graph Company US RETAILERS LLC 44 4 1 25 0 6 8 1
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company GEXA ENERGY LP 42 2 0 29 0 5 6 0
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company ENTRUST ENERGY INC 39 14 0 12 0 8 5 0
 
Graph Company BOUNCE ENERGY INC 27 0 0 12 0 6 9 0
 
Graph Company CHAMPION ENERGY SERVICES LLC 27 11 1 14 0 0 1 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES ], [ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ]
Graph Company 4CHANGE ENERGY COMPANY 19 0 0 9 0 4 6 0
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ]
Graph Company CPL RETAIL ENERGY LP 18 2 1 8 0 3 4 0
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company FULCRUM RETAIL ENERGY LLC 16 3 1 9 0 2 1 1
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company FRONTIER UTILITIES LLC 15 2 0 4 0 7 2 0
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company TRIEAGLE ENERGY LP 15 4 0 10 0 0 1 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
Graph Company SPARK ENERGY LLC 14 2 0 10 0 2 0 0
 
Graph Company CONSTELLATION NEWENERGY INC 13 0 0 7 0 3 3 1
  DBA or Former Names:
[ AES NEWENERGY ], [ NEWENERGY ], [ STARTEX POWER ]
Graph Company NOORUDDIN INVESTMENTS LLC 12 1 0 7 0 3 1 0
  DBA or Former Names:
[ DISCOUNT POWER ], [ POWER EXPRESS ], [ VOLTERRA ENERGY ]
Graph Company TRUSMART ENERGY LLC 12 0 0 6 0 5 1 0
  DBA or Former Names:
[ GOAL ENERGY ], [ TRUSMART ENERGY ], [ TRUVALUE ENERGY ]
Graph Company BROOKLET ENERGY DISTRIBUTION LLC 12 0 0 5 0 7 0 3
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY ], [ VITAL POWER ]
Graph Company TARA ENERGY LLC 10 2 0 5 0 3 0 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company INFINITE ELECTRIC LLC 10 1 0 6 0 1 2 0
  DBA or Former Names:
[ INFINITE ENERGY ]
Graph Company HINO ELECTRIC POWER COMPANY 8 1 0 7 0 0 0 0
 
Graph Company YOUNG ENERGY LLC 8 0 0 3 0 3 2 1
  DBA or Former Names:
[ GREEN FIELDS ELECTRICITY ], [ PAGA MENOS ], [ PAYLESS POWER ], [ UNO ENERGY ]
Graph Company AP GAS & ELECTRIC (TX) LLC 7 3 0 2 0 0 2 1
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company BREEZE LLC 6 0 0 4 0 1 1 0
  DBA or Former Names:
[ APOLLO POWER & LIGHT LLC ], [ BREEZE ENERGY LLC ], [ BREEZE POWER LLC ], [ PLAID ENERGY LLC ], [ PLAID POWER LLC ]
Graph Company OUR ENERGY LLC 6 0 1 5 0 0 0 0
 
Graph Company WTU RETAIL ENERGY LP 6 0 1 2 0 1 2 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company HUDSON ENERGY SERVICES LLC 5 1 0 1 0 1 2 0
 
Graph Company ACCENT ENERGY TEXAS LP 5 1 0 4 0 0 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company TEXPO POWER LP 5 0 0 5 0 0 0 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company AXON POWER & GAS LLC 4 3 0 0 0 0 1 0
 
Graph Company EVERYTHING ENERGY LLC 4 0 0 2 0 1 1 0
  DBA or Former Names:
[ EVERYTHING ENERGY ], [ INDEPENDENCE ENERGY ]
Graph Company CLEARVIEW ELECTRIC INC 4 0 0 1 0 2 1 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company MEGA ENERGY LP 3 0 0 1 0 2 0 0
  DBA or Former Names:
[ Texans Energy ]
Graph Company ILUMINAR ENERGY LLC 3 1 0 1 0 1 0 0
  DBA or Former Names:
[ ALLTEX POWER & LIGHT ], [ CONSERVICE ENERGY ], [ PREMIUM POWER & LIGHT ]
Graph Company VERDE ENERGY USA TEXAS LLC 3 0 0 1 0 1 1 0
  DBA or Former Names:
[ VERDE ENERGY USA ]
Graph Company IRON ENERGY LLC 3 0 0 3 0 0 0 0
  DBA or Former Names:
[ KONA ENERGY ], [ ZONE ENERGY ]
Graph Company SOURCE POWER & GAS LLC 3 0 0 3 0 0 0 0
  DBA or Former Names:
[ BEYOND POWER ], [ SOURCE ], [ SOURCE POWER & GAS LLC RES ], [ SOURCE POWER & GAS LLC RT ]
Graph Company SUMMER ENERGY LLC 3 1 1 0 0 1 0 1
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company PENSTAR POWER LLC 2 0 0 2 0 0 0 1
  DBA or Former Names:
[ PENSTAR POWER LLC 1 ]
Graph Company AMERICAN L&P CO 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ AMERICAN LIGHT & POWER ], [ AMERICAN LP ], [ AMERICAN XP ], [ GENERAL LIGHT & POWER INC ], [ GENERAL POWER & LIGHT ]
Graph Company INFUSE ENERGY LLC 2 0 0 2 0 0 0 0
 
Graph Company BRILLIANT ENERGY LLC 2 0 0 1 0 1 0 1
 
Graph Company ENGIE RETAIL LLC 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ THINK ENERGY ]
Graph Company LIBERTY POWER DELAWARE LLC 1 1 0 0 0 0 0 0
 
Graph Company MIDAMERICAN ENERGY COMPANY 1 0 0 0 0 0 1 0
 
Graph Company PEGASUS ALLIANCE CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ONPAC ENERGY ], [ YPAYS MORE ]
Graph Company PIONEER POWER LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ PIONEER ENERGY ]
Graph Company NORTH AMERICAN POWER AND GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ North American Power Business LLC ]
Graph Company TERM POWER & GAS LLC (TERM) 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ENCOA ], [ TERM ENERGY ]
Graph Company ANDELER CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ANDELER POWER ], [ ANDELER RETAIL ]
Graph Company NUECES ELECTRIC COOPERATIVE RETAIL DIVISION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company AGERA ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company V247 POWER CORPORATION 0 0 0 0 0 0 0 0
 
Graph Company ENERGY PLUS HOLDINGS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ NRG ENERGY PLUS ]
Graph Company MP2 ENERGY TEXAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ COST PLUS ENERGY ]
Graph Company VETERAN ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company VOLT ELECTRICITY PROVIDER LP 0 0 0 0 0 0 0 0
 
Graph Company NOBLE AMERICAS ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company ENERTRADE ELECTRIC LLC 0 0 0 0 0 0 0 0
 
Graph Company PRO POWER PROVIDERS LLC 0 0 0 0 0 0 0 0
 
  Totals: 1181 181 20 605 0 198 177 20