PUCTX Website

Customer Complaint Statistics

Retail Electric Providers
       From:  10/1/2016      To:  3/31/2017

4/27/2017 5:33:42 PM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company TXU ENERGY RETAIL COMPANY LLC 124 7 4 74 0 18 21 1
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ]
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 107 20 5 54 0 9 19 1
  DBA or Former Names:
[ NRG BUSINESS ], [ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 87 32 1 38 0 5 11 0
 
Graph Company STREAM SPE LTD 80 10 0 45 0 17 8 1
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
Graph Company AMBIT TEXAS LLC 61 1 0 33 0 20 7 1
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company DIRECT ENERGY LP 56 4 0 33 0 15 4 3
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company US RETAILERS LLC 54 0 0 33 0 6 15 0
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company ENTRUST ENERGY INC 54 23 0 19 0 8 4 1
 
Graph Company FIRST CHOICE POWER LLC 39 3 1 15 0 9 11 0
  DBA or Former Names:
[ FIRST CHOICE POWER ], [ FIRST CHOICE POWER POLR ]
Graph Company CONSTELLATION NEWENERGY INC 38 0 0 23 0 5 10 0
  DBA or Former Names:
[ AES NEWENERGY ], [ NEWENERGY ], [ STARTEX POWER ]
Graph Company GEXA ENERGY LP 36 3 0 27 0 2 4 0
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company JUST ENERGY TEXAS LP 28 4 0 16 0 4 4 1
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company FRONTIER UTILITIES LLC 26 2 0 14 0 2 8 0
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company 4CHANGE ENERGY COMPANY LLC 26 1 0 15 0 7 3 0
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ]
Graph Company CHAMPION ENERGY SERVICES LLC 24 13 0 10 0 0 1 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ]
Graph Company SPARK ENERGY LLC 23 8 0 13 0 0 2 0
 
Graph Company TRIEAGLE ENERGY LP 22 4 0 13 0 1 4 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
Graph Company FULCRUM RETAIL ENERGY LLC 21 3 0 11 0 3 4 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company HINO ELECTRIC POWER COMPANY 16 1 0 14 0 0 1 0
 
Graph Company BOUNCE ENERGY INC 12 0 1 4 0 5 2 0
 
Graph Company SUMMER ENERGY LLC 11 4 0 6 0 0 1 0
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company EVERYTHING ENERGY LLC 11 0 0 6 0 0 5 0
  DBA or Former Names:
[ EVERYTHING ENERGY ], [ INDEPENDENCE ENERGY ]
Graph Company VEH LLC 11 1 1 6 0 2 1 0
  DBA or Former Names:
[ DISCOUNT POWER ], [ POWER EXPRESS ], [ VOLTERRA ENERGY ]
Graph Company VERDE ENERGY USA TEXAS LLC 10 0 0 6 0 2 2 0
  DBA or Former Names:
[ VERDE ENERGY USA ]
Graph Company CPL RETAIL ENERGY LP 9 1 1 3 0 3 1 0
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company BROOKLET ENERGY DISTRIBUTION LLC 7 0 0 1 0 2 4 0
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ]
Graph Company SOURCE POWER & GAS LLC 6 1 0 2 0 0 3 0
  DBA or Former Names:
[ BEYOND POWER ], [ SOURCE ], [ SOURCE POWER & GAS LLC RES ], [ SOURCE POWER & GAS LLC RT ]
Graph Company HUDSON ENERGY SERVICES LLC 6 1 1 1 0 0 3 0
 
Graph Company WTU RETAIL ENERGY LP 5 1 0 2 0 0 2 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company OUR ENERGY LLC 4 0 0 2 0 0 2 0
 
Graph Company ILUMINAR ENERGY LLC 4 0 0 4 0 0 0 0
  DBA or Former Names:
[ ALLTEX POWER & LIGHT ], [ CONSERVICE ENERGY ], [ PREMIUM POWER & LIGHT ]
Graph Company YOUNG ENERGY LLC 4 0 0 2 0 1 1 1
  DBA or Former Names:
[ GREEN FIELDS ELECTRICITY ], [ Neo Electricity ], [ PAGA MENOS ], [ PAYLESS POWER ], [ UNO ENERGY ]
Graph Company TARA ENERGY LLC 3 1 0 1 0 0 1 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company CLEARVIEW ELECTRIC INC 3 0 0 2 0 1 0 1
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company INFUSE ENERGY LLC 3 0 0 3 0 0 0 0
 
Graph Company BRILLIANT ENERGY LLC 3 0 0 1 0 1 1 0
 
Graph Company INFINITE ELECTRIC LLC 3 0 0 3 0 0 0 0
  DBA or Former Names:
[ INFINITE ENERGY ]
Graph Company ENGIE RETAIL LLC 3 1 0 1 0 1 0 0
  DBA or Former Names:
[ THINK ENERGY ]
Graph Company BREEZE LLC 2 0 0 1 0 0 1 0
  DBA or Former Names:
[ BREEZE ENERGY LLC ], [ BREEZE POWER LLC ]
Graph Company VETERAN ENERGY LLC 2 0 0 0 0 2 0 0
 
Graph Company PENSTAR POWER LLC 2 0 0 1 0 1 0 0
  DBA or Former Names:
[ PENSTAR POWER LLC 1 ]
Graph Company VOLT ELECTRICITY PROVIDER LP 2 0 0 1 0 0 1 1
  DBA or Former Names:
[ VOLT EP ]
Graph Company AXON POWER & GAS LLC 2 0 0 0 0 2 0 1
 
Graph Company TEXPO POWER LP 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company ENERTRADE ELECTRIC LLC 1 0 0 0 0 0 1 0
  DBA or Former Names:
[ SHYNE ENERGY ]
Graph Company AP GAS & ELECTRIC (TX) LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company MEGA ENERGY LP 1 1 0 0 0 0 0 0
  DBA or Former Names:
[ Texans Energy ]
Graph Company AMERICAN L&P CO 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ AMERICAN LIGHT & POWER ], [ AMERICAN LP ], [ AMERICAN XP ], [ GENERAL LIGHT & POWER INC ], [ GENERAL POWER & LIGHT ]
Graph Company ACCENT ENERGY TEXAS LP 1 0 1 0 0 0 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company PIONEER POWER LLC 1 0 0 0 0 0 1 0
  DBA or Former Names:
[ PIONEER ENERGY ]
Graph Company LIBERTY POWER DELAWARE LLC 1 0 0 1 0 0 0 0
 
Graph Company MP2 ENERGY TEXAS LLC 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ COST PLUS ENERGY ]
Graph Company V247 POWER CORPORATION 1 0 0 0 0 1 0 0
 
Graph Company PEGASUS ALLIANCE CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ONPAC ENERGY ], [ YPAYS MORE ]
Graph Company NORTH AMERICAN POWER AND GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ North American Power Business LLC ]
Graph Company TERM POWER & GAS LLC (TERM) 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ENCOA ], [ TERM ENERGY ]
Graph Company NEC Co-op Energy 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company AGERA ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company QUEST DISTRIBUTORS LLC 0 0 0 0 0 0 0 0
 
Graph Company MIDAMERICAN ENERGY SERVICES LLC 0 0 0 0 0 0 0 0
 
Graph Company CALPINE ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company PRO POWER PROVIDERS LLC 0 0 0 0 0 0 0 0
 
  Totals: 1061 151 16 564 0 156 174 13