Public Utility Commission of Texas

Customer Complaint Statistics

Retail Electric Providers
       From:  7/1/2021      To:  12/31/2021

1/24/2022 11:42:49 PM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company TXU ENERGY RETAIL COMPANY LLC 223 17 0 98 0 53 55 15
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ]
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 187 14 0 111 0 30 32 5
  DBA or Former Names:
[ NRG BUSINESS ], [ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
Graph Company AMBIT TEXAS LLC 123 18 0 48 0 40 17 2
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company GEXA ENERGY LP 118 6 0 74 0 25 13 0
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company LPT LLC 117 63 0 27 0 18 9 2
  DBA or Former Names:
[ Liberty Power ], [ LPT SP LLC ]
Graph Company US RETAILERS LLC 110 5 0 58 0 24 23 1
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ Discount Power ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company JUST ENERGY TEXAS LP 110 18 0 61 0 16 15 0
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company DIRECT ENERGY LP 93 17 1 42 0 15 18 6
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company VALUE BASED BRANDS LLC 87 4 0 45 0 28 10 3
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ], [ Express Energy ], [ Veteran Energy ]
Graph Company PULSE POWER LLC 80 5 0 40 0 22 13 0
  DBA or Former Names:
[ Energy to Go ], [ Lone Star Energy ], [ New Power Texas ], [ PowerNext ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 77 2 0 48 0 20 7 1
 
Graph Company CONSTELLATION NEWENERGY INC 55 4 0 31 0 10 10 2
  DBA or Former Names:
[ AES NEWENERGY ], [ Constellation ], [ NEWENERGY ], [ STARTEX POWER ]
Graph Company FRONTIER UTILITIES LLC 55 4 0 28 0 16 7 1
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company ENTRUST ENERGY INC 53 0 0 50 0 0 3 1
 
Graph Company FIRST CHOICE POWER LLC 49 5 0 26 0 8 10 2
  DBA or Former Names:
[ FIRST CHOICE POWER ]
Graph Company TRIEAGLE ENERGY LP 49 2 0 26 0 14 7 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
Graph Company FULCRUM RETAIL ENERGY LLC 42 2 0 27 0 4 9 2
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company CHAMPION ENERGY SERVICES LLC 41 1 0 34 0 2 4 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ]
Graph Company V247 POWER CORPORATION 38 0 0 14 0 2 22 0
 
Graph Company MIDAMERICAN ENERGY SERVICES LLC 36 0 0 27 0 9 0 0
 
Graph Company STREAM SPE LTD 32 0 0 18 0 13 1 0
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
Graph Company SPARK ENERGY LLC 31 1 0 27 0 3 0 0
 
Graph Company TARA ENERGY LLC 30 2 1 19 0 4 4 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company AP GAS & ELECTRIC (TX) LLC 28 10 0 13 0 1 4 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company BROOKLET ENERGY DISTRIBUTION LLC 23 0 0 9 0 12 2 5
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ]
Graph Company YOUNG ENERGY LLC 22 1 0 5 0 14 2 2
  DBA or Former Names:
[ Cost Plus Power ], [ Mio Electric ], [ PAYLESS POWER ], [ SmarTricity ], [ UNO ENERGY ]
Graph Company SUMMER ENERGY LLC 21 3 0 6 0 11 1 6
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company JP ENERGY RESOURCES LLC 21 5 0 11 0 3 2 0
  DBA or Former Names:
[ ALMIKA SOLAR ], [ Ampra Energy ], [ Beyond Energy ], [ Peso Power ], [ Prepay Power ]
Graph Company RHYTHM OPS LLC 20 1 0 10 0 3 6 0
  DBA or Former Names:
[ RHYTHM ], [ Rhythm Energy ]
Graph Company CPL RETAIL ENERGY LP 17 0 0 12 0 1 4 1
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company 174 POWER GLOBAL RETAIL TEXAS LLC 14 2 0 6 0 3 3 1
  DBA or Former Names:
[ CHARIOT ENERGY ]
Graph Company TEXPO POWER LP 11 1 0 6 0 2 2 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ Rio Power & Light ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company BRILLIANT ENERGY LLC 10 0 0 7 0 0 3 0
 
Graph Company POGO ENERGY LLC 9 0 0 3 0 5 1 0
  DBA or Former Names:
[ Pogo Energy ]
Graph Company ELIGO ENERGY TX LLC 8 0 0 4 0 1 3 0
 
Graph Company Octopus Energy LLC 8 2 0 6 0 0 0 0
  DBA or Former Names:
[ Evolve ], [ Evolve Energy ], [ Octopus ], [ Octopus Energy ]
Graph Company MP2 ENERGY TEXAS LLC 7 1 0 6 0 0 0 0
  DBA or Former Names:
[ COST PLUS ENERGY ], [ Shell Energy Solutions ]
Graph Company TOMORROW ENERGY CORP 6 2 0 4 0 0 0 0
 
Graph Company ENGIE RETAIL LLC 6 0 0 4 0 1 1 0
  DBA or Former Names:
[ THINK ENERGY ]
Graph Company INFUSE ENERGY LLC 6 0 0 3 0 2 1 0
 
Graph Company SOUTHERN FEDERAL POWER LLC 5 0 0 3 0 2 0 0
  DBA or Former Names:
[ Ranchero Power ], [ Watt Bro ]
Graph Company OUR ENERGY LLC 5 0 0 5 0 0 0 0
 
Graph Company TITAN GAS LLC 5 0 0 3 0 0 2 0
  DBA or Former Names:
[ CleanSky Energy ], [ TITAN GAS AND POWER ]
Graph Company HERITAGE POWER LLC 4 0 0 2 0 1 1 0
 
Graph Company XOOM ENERGY TEXAS LLC 3 0 0 3 0 0 0 0
 
Graph Company WTU RETAIL ENERGY LP 3 0 0 2 0 0 1 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company NEC Co-op Energy 2 0 0 1 0 0 1 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company 3000 Energy Corp 2 0 0 0 0 2 0 0
  DBA or Former Names:
[ PENSTAR POWER ], [ PENSTAR POWER LLC ], [ PENSTAR POWER LLC 1 ]
Graph Company HUDSON ENERGY SERVICES LLC 2 0 0 1 0 0 1 0
 
Graph Company POWER OF TEXAS HOLDINGS INC 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ POWER OF TEXAS ]
Graph Company GRIDDY ENERGY LLC 2 0 0 2 0 0 0 0
 
Graph Company DECLARATION ENERGY LLC 2 0 0 0 0 1 1 0
  DBA or Former Names:
[ Energy Texas ]
Graph Company TRUE COMMODITIES LLC 1 1 0 0 0 0 0 0
  DBA or Former Names:
[ TRUE POWER ], [ True Prepaid ]
Graph Company BULB US LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ Bulb ]
Graph Company VARSITY ENERGY LLC 1 0 0 0 0 1 0 0
 
Graph Company ACCENT ENERGY TEXAS LP 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company CALPINE ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company World Power & Gas LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Milestone Energy ], [ Texans Energy ]
Graph Company CLEARVIEW ELECTRIC INC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company OHMCONNECT TEXAS LLC 0 0 0 0 0 0 0 0
 
Graph Company IRONHORSE POWER SERVICES LLC 0 0 0 0 0 0 0 0
 
Graph Company BRANCH ENERGY HOLDINGS INC 0 0 0 0 0 0 0 0
 
Graph Company CAPITAL ENERGY PA LLC 0 0 0 0 0 0 0 0
 
Graph Company BRANCH ENERGY (TEXAS) LLC 0 0 0 0 0 0 0 0
 
Graph Company MI TEXAS REP 1 LLC 0 0 0 0 0 0 0 0
 
Graph Company BLUE STAR ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company NATIONAL GAS & ELECTRIC TEXAS LLC 0 0 0 0 0 0 0 0
 
Graph Company SFE ENERGY TEXAS INC 0 0 0 0 0 0 0 0
 
Graph Company GRIDPLUS TEXAS INC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ GridPlus Energy ], [ GridPlus Energy Connect ]
Graph Company SMARTENERGY HOLDINGS LLC 0 0 0 0 0 0 0 0
 
Graph Company WINDROSE POWER AND GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Super Power ], [ Windrose ], [ WINDROSE ENERGY ]
Graph Company AXON POWER & GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Axon Power ]
Graph Company MQE LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ My Quest Energy ]
Graph Company NORTH AMERICAN POWER AND GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ North American Power Business LLC ]
Graph Company PRO POWER PROVIDERS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Circular Energy ]
Graph Company VOLT ELECTRICITY PROVIDER LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ VOLT EP ]
  Totals: 2114 219 2 1120 0 442 331 58