PUCTX Website

Customer Complaint Statistics

Retail Electric Providers
       From:  7/1/2014      To:  12/31/2014

1/30/2015 5:21:26 PM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company TXU ENERGY RETAIL COMPANY LLC 217 19 2 131 0 33 32 1
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ], [ TXU ENERGY RETAIL ]
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 216 26 3 124 0 26 37 5
  DBA or Former Names:
[ NRG BUSINESS ], [ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
Graph Company DIRECT ENERGY LP 205 40 4 106 0 20 35 2
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 187 33 2 102 0 20 30 4
 
Graph Company STAR ELECTRICITY INC 132 8 3 91 0 8 22 3
  DBA or Former Names:
[ SMARTPAY POWER ], [ STARTEX POWER ]
Graph Company JUST ENERGY TEXAS LP 119 19 0 64 0 15 21 2
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company AMBIT TEXAS LLC 99 8 1 32 0 41 17 0
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company STREAM SPE LTD 87 5 0 52 0 20 10 4
  DBA or Former Names:
[ SG&E ], [ STREAM ENERGY ]
Graph Company ENTRUST ENERGY INC 87 30 2 31 0 13 11 0
 
Graph Company BOUNCE ENERGY INC 75 2 2 44 0 10 17 0
 
Graph Company CPL RETAIL ENERGY LP 69 12 1 37 0 5 14 0
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company GEXA ENERGY LP 60 7 2 41 0 2 8 0
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company EVERYTHING ENERGY LLC 60 1 1 37 0 14 7 1
  DBA or Former Names:
[ EVERYTHING ENERGY ], [ INDEPENDENCE ENERGY ]
Graph Company US RETAILERS LLC 55 1 0 35 0 8 11 2
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company FIRST CHOICE POWER SPECIAL PURPOSE LP 54 3 1 25 0 9 16 1
  DBA or Former Names:
[ FIRST CHOICE POWER ], [ FIRST CHOICE POWER POLR ]
Graph Company FULCRUM RETAIL ENERGY LLC 48 1 1 32 0 8 6 1
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company CIRRO GROUP INC 45 1 2 23 0 7 12 0
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO GROUP ]
Graph Company TRIEAGLE ENERGY LP 39 3 0 21 0 4 11 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ PILOT ENERGY ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ]
Graph Company SPARK ENERGY LP 35 1 0 23 0 7 4 0
  DBA or Former Names:
[ FIREFLY POWERED BY SPARK ENERGY ]
Graph Company POTENTIA ENERGY LLC 35 23 0 9 0 0 3 0
  DBA or Former Names:
[ VERDE ENERGY USA TEXAS ]
Graph Company FRONTIER UTILITIES LLC 26 6 1 10 0 7 2 0
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company WTU RETAIL ENERGY LP 25 0 0 11 0 9 5 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company CHAMPION ENERGY SERVICES LLC 25 4 1 15 0 2 3 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES ], [ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ]
Graph Company AP GAS & ELECTRIC (TX) LLC 24 6 0 8 0 4 6 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company SUMMER ENERGY LLC 24 7 1 7 0 5 4 0
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company TRUSMART ENERGY LLC 20 0 0 11 0 7 2 0
  DBA or Former Names:
[ GOAL ENERGY ], [ TRUSMART ENERGY ], [ TRUVALUE ENERGY ]
Graph Company BROOKLET ENERGY DISTRIBUTION LLC 15 2 1 7 0 4 1 0
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY ], [ VITAL POWER ]
Graph Company 4CHANGE ENERGY COMPANY 15 1 1 13 0 0 0 1
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ]
Graph Company YOUNG ENERGY LLC 13 0 0 4 0 7 2 1
  DBA or Former Names:
[ GREEN FIELDS ELECTRICITY ], [ PAGA MENOS ], [ PAYLESS POWER ], [ UNO ENERGY ]
Graph Company TARA ENERGY LLC 10 0 0 5 0 2 3 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company BREEZE LLC 10 1 0 6 0 2 1 1
  DBA or Former Names:
[ APOLLO POWER & LIGHT LLC ], [ BREEZE ENERGY LLC ], [ BREEZE POWER LLC ], [ PLAID ENERGY LLC ], [ PLAID POWER LLC ]
Graph Company HINO ELECTRIC POWER COMPANY 9 0 0 7 0 0 2 0
 
Graph Company IRON ENERGY LLC 7 0 0 5 0 1 1 0
  DBA or Former Names:
[ KONA ENERGY ], [ ZONE ENERGY ]
Graph Company TEXPO POWER LP 5 1 0 4 0 0 0 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company BRILLIANT ENERGY LLC 4 0 0 3 0 0 1 0
 
Graph Company NOORUDDIN INVESTMENTS LLC 4 2 0 2 0 0 0 0
  DBA or Former Names:
[ DISCOUNT POWER ], [ POWER EXPRESS ], [ VOLTERRA ENERGY ]
Graph Company SOURCE POWER & GAS LLC 4 2 0 2 0 0 0 0
  DBA or Former Names:
[ BEYOND POWER ], [ SOURCE ], [ SOURCE POWER & GAS LLC RES ], [ SOURCE POWER & GAS LLC RT ]
Graph Company INFINITE ELECTRIC LLC 4 0 0 2 0 0 2 0
  DBA or Former Names:
[ INFINITE ENERGY ]
Graph Company PENSTAR POWER LLC 4 0 0 2 0 2 0 1
  DBA or Former Names:
[ PENSTAR POWER LLC 1 ]
Graph Company HUDSON ENERGY SERVICES LLC 4 0 0 3 0 1 0 1
 
Graph Company ACCENT ENERGY TEXAS LP 3 0 0 2 0 1 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company NUECES ELECTRIC COOPERATIVE RETAIL DIVISION 3 0 0 3 0 0 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company V247 POWER CORPORATION 3 0 0 2 0 1 0 0
 
Graph Company OUR ENERGY LLC 3 0 0 3 0 0 0 0
 
Graph Company AMERICAN L&P CO 3 1 0 2 0 0 0 0
  DBA or Former Names:
[ AMERICAN LIGHT & POWER ], [ AMERICAN LP ], [ AMERICAN XP ], [ GENERAL LIGHT & POWER INC ], [ GENERAL POWER & LIGHT ]
Graph Company ILUMINAR ENERGY LLC 2 1 0 0 0 0 1 0
  DBA or Former Names:
[ ALLTEX POWER & LIGHT ], [ CONSERVICE ENERGY ], [ PREMIUM POWER & LIGHT ]
Graph Company VETERAN ENERGY LLC 2 0 0 1 0 0 1 0
 
Graph Company ANDELER CORPORATION 2 2 0 0 0 0 0 0
  DBA or Former Names:
[ ANDELER POWER ], [ ANDELER RETAIL ]
Graph Company CONSTELLATION NEWENERGY INC 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ AES NEWENERGY ], [ NEWENERGY ]
Graph Company TERM POWER & GAS LLC (TERM) 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ ENCOA ], [ TERM ENERGY ]
Graph Company ENERGY PLUS HOLDINGS LLC 1 0 0 0 0 0 1 0
  DBA or Former Names:
[ NRG ENERGY PLUS ]
Graph Company LIBERTY POWER DELAWARE LLC 1 0 0 1 0 0 0 0
 
Graph Company CLEARVIEW ELECTRIC INC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company MEGA ENERGY LP 0 0 0 0 0 0 0 0
 
Graph Company MIDAMERICAN ENERGY COMPANY 0 0 0 0 0 0 0 0
 
Graph Company NORTH AMERICAN POWER AND GAS LLC 0 0 0 0 0 0 0 0
 
Graph Company PRO POWER PROVIDERS LLC 0 0 0 0 0 0 0 0
 
Graph Company PIONEER POWER LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ PIONEER ENERGY ]
Graph Company ENERTRADE ELECTRIC LLC 0 0 0 0 0 0 0 0
 
Graph Company NOBLE AMERICAS ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company GLACIAL ENERGY OF TEXAS INC 0 0 0 0 0 0 0 0
 
Graph Company CONSTELLATION ENERGY POWER CHOICE INC 0 0 0 0 0 0 0 0
 
Graph Company PEGASUS ALLIANCE CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ONPAC ENERGY ], [ YPAYS MORE ]
  Totals: 2201 279 32 1202 0 326 362 31