PUCTX Website

Customer Complaint Statistics

Retail Electric Providers
       From:  2/1/2015      To:  7/31/2015

8/4/2015 12:53:04 PM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company DIRECT ENERGY LP 269 83 2 110 0 34 40 4
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company TXU ENERGY RETAIL COMPANY LLC 237 20 1 146 0 40 30 2
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ], [ TXU ENERGY RETAIL ]
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 234 37 4 134 0 24 35 1
  DBA or Former Names:
[ NRG BUSINESS ], [ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
Graph Company STREAM SPE LTD 134 4 1 82 0 33 14 5
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 117 26 1 56 0 12 22 4
 
Graph Company US RETAILERS LLC 103 1 1 72 0 13 16 1
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company JUST ENERGY TEXAS LP 98 20 2 47 0 17 12 2
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company AMBIT TEXAS LLC 97 6 0 50 0 23 18 1
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company STAR ELECTRICITY INC 82 17 0 52 0 7 6 1
  DBA or Former Names:
[ SMARTPAY POWER ], [ STARTEX POWER ]
Graph Company CPL RETAIL ENERGY LP 78 11 0 43 0 10 14 2
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company FIRST CHOICE POWER SPECIAL PURPOSE LP 74 8 1 47 0 9 9 4
  DBA or Former Names:
[ FIRST CHOICE POWER ], [ FIRST CHOICE POWER POLR ]
Graph Company ENTRUST ENERGY INC 70 14 1 33 0 12 10 1
 
Graph Company TRUSMART ENERGY LLC 57 15 1 31 0 7 3 0
  DBA or Former Names:
[ GOAL ENERGY ], [ TRUSMART ENERGY ], [ TRUVALUE ENERGY ]
Graph Company GEXA ENERGY LP 52 1 0 40 0 5 6 1
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company FRONTIER UTILITIES LLC 52 12 0 26 0 5 9 0
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company BOUNCE ENERGY INC 49 4 0 25 0 4 16 0
 
Graph Company EVERYTHING ENERGY LLC 34 2 0 22 0 4 6 0
  DBA or Former Names:
[ EVERYTHING ENERGY ], [ INDEPENDENCE ENERGY ]
Graph Company TRIEAGLE ENERGY LP 34 3 1 14 0 9 7 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ PILOT ENERGY ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ]
Graph Company CHAMPION ENERGY SERVICES LLC 29 8 0 18 0 1 2 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES ], [ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ]
Graph Company FULCRUM RETAIL ENERGY LLC 28 1 1 20 0 3 3 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company AP GAS & ELECTRIC (TX) LLC 22 3 0 14 0 2 3 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company 4CHANGE ENERGY COMPANY 18 1 0 13 0 2 2 0
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ]
Graph Company BROOKLET ENERGY DISTRIBUTION LLC 16 1 0 6 0 8 1 3
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY ], [ VITAL POWER ]
Graph Company SPARK ENERGY LLC 15 0 0 10 0 3 2 0
 
Graph Company NOORUDDIN INVESTMENTS LLC 15 1 0 11 0 1 2 0
  DBA or Former Names:
[ DISCOUNT POWER ], [ POWER EXPRESS ], [ VOLTERRA ENERGY ]
Graph Company VERDE ENERGY USA TEXAS LLC 15 9 0 3 0 1 2 1
  DBA or Former Names:
[ VERDE ENERGY USA ]
Graph Company SUMMER ENERGY LLC 13 1 0 7 0 3 2 0
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company WTU RETAIL ENERGY LP 13 0 1 7 0 1 4 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company YOUNG ENERGY LLC 11 1 0 3 0 3 4 1
  DBA or Former Names:
[ GREEN FIELDS ELECTRICITY ], [ PAGA MENOS ], [ PAYLESS POWER ], [ UNO ENERGY ]
Graph Company TEXPO POWER LP 11 1 0 8 0 2 0 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company HUDSON ENERGY SERVICES LLC 9 1 0 5 0 1 2 0
 
Graph Company TARA ENERGY LLC 9 0 0 9 0 0 0 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company BREEZE LLC 9 1 0 5 0 1 2 0
  DBA or Former Names:
[ APOLLO POWER & LIGHT LLC ], [ BREEZE ENERGY LLC ], [ BREEZE POWER LLC ], [ PLAID ENERGY LLC ], [ PLAID POWER LLC ]
Graph Company INFINITE ELECTRIC LLC 8 1 0 6 0 0 1 0
  DBA or Former Names:
[ INFINITE ENERGY ]
Graph Company SOURCE POWER & GAS LLC 7 2 0 3 0 0 2 0
  DBA or Former Names:
[ BEYOND POWER ], [ SOURCE ], [ SOURCE POWER & GAS LLC RES ], [ SOURCE POWER & GAS LLC RT ]
Graph Company HINO ELECTRIC POWER COMPANY 6 0 0 4 0 2 0 0
 
Graph Company ACCENT ENERGY TEXAS LP 6 0 0 4 0 1 1 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company BRILLIANT ENERGY LLC 6 0 0 2 0 4 0 0
 
Graph Company CLEARVIEW ELECTRIC INC 5 0 0 3 0 2 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company NUECES ELECTRIC COOPERATIVE RETAIL DIVISION 5 0 0 2 0 3 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company V247 POWER CORPORATION 3 1 0 2 0 0 0 0
 
Graph Company IRON ENERGY LLC 2 0 0 1 0 0 1 0
  DBA or Former Names:
[ KONA ENERGY ], [ ZONE ENERGY ]
Graph Company NORTH AMERICAN POWER AND GAS LLC 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ North American Power Business LLC ]
Graph Company ILUMINAR ENERGY LLC 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ ALLTEX POWER & LIGHT ], [ CONSERVICE ENERGY ], [ PREMIUM POWER & LIGHT ]
Graph Company OUR ENERGY LLC 2 0 0 2 0 0 0 0
 
Graph Company AMERICAN L&P CO 2 0 0 1 0 0 1 0
  DBA or Former Names:
[ AMERICAN LIGHT & POWER ], [ AMERICAN LP ], [ AMERICAN XP ], [ GENERAL LIGHT & POWER INC ], [ GENERAL POWER & LIGHT ]
Graph Company PIONEER POWER LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ PIONEER ENERGY ]
Graph Company ENERGY PLUS HOLDINGS LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ NRG ENERGY PLUS ]
Graph Company VETERAN ENERGY LLC 1 0 0 0 0 1 0 0
 
Graph Company TERM POWER & GAS LLC (TERM) 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ ENCOA ], [ TERM ENERGY ]
Graph Company NOBLE AMERICAS ENERGY SOLUTIONS LLC 1 0 0 1 0 0 0 0
 
Graph Company ANDELER CORPORATION 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ ANDELER POWER ], [ ANDELER RETAIL ]
Graph Company PENSTAR POWER LLC 1 0 0 0 0 1 0 1
  DBA or Former Names:
[ PENSTAR POWER LLC 1 ]
Graph Company PEGASUS ALLIANCE CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ONPAC ENERGY ], [ YPAYS MORE ]
Graph Company LIBERTY POWER DELAWARE LLC 0 0 0 0 0 0 0 0
 
Graph Company MEGA ENERGY LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Texans Energy ]
Graph Company CONSTELLATION NEWENERGY INC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ AES NEWENERGY ], [ NEWENERGY ]
Graph Company MIDAMERICAN ENERGY COMPANY 0 0 0 0 0 0 0 0
 
Graph Company ENERTRADE ELECTRIC LLC 0 0 0 0 0 0 0 0
 
Graph Company INFUSE ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company AGERA ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company AXON POWER & GAS LLC 0 0 0 0 0 0 0 0
 
Graph Company PRO POWER PROVIDERS LLC 0 0 0 0 0 0 0 0
 
  Totals: 2167 317 18 1208 0 314 310 35