Public Utility Commission of Texas

Customer Complaint Statistics

Retail Electric Providers
       From:  2/2/2020      To:  7/31/2020

8/4/2020 10:02:22 AM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 181 23 1 114 0 23 20 3
  DBA or Former Names:
[ NRG BUSINESS ], [ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
Graph Company TXU ENERGY RETAIL COMPANY LLC 153 12 1 66 0 49 25 3
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ]
Graph Company GEXA ENERGY LP 143 8 0 71 0 32 32 2
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company JUST ENERGY TEXAS LP 141 21 1 47 0 53 19 1
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company PULSE POWER LLC 122 13 0 43 0 44 22 5
  DBA or Former Names:
[ Energy to Go ], [ Lone Star Energy ], [ New Power Texas ], [ PowerNext ]
Graph Company LPT LLC 97 57 0 16 0 15 9 0
  DBA or Former Names:
[ Liberty Power ], [ LPT SP LLC ]
Graph Company AMBIT TEXAS LLC 88 9 0 41 0 30 8 0
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company US RETAILERS LLC 73 4 0 39 0 13 17 0
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ Discount Power ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company TRIEAGLE ENERGY LP 71 10 0 24 0 20 17 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
Graph Company DIRECT ENERGY LP 70 9 0 28 0 17 16 2
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company VALUE BASED BRANDS LLC 66 4 0 31 0 21 10 0
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ], [ Express Energy ]
Graph Company STREAM SPE LTD 64 4 0 46 0 6 8 1
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
Graph Company CONSTELLATION NEWENERGY INC 64 13 0 30 0 12 9 2
  DBA or Former Names:
[ AES NEWENERGY ], [ Constellation ], [ NEWENERGY ], [ STARTEX POWER ]
Graph Company FRONTIER UTILITIES LLC 58 2 0 37 0 9 10 0
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company GBPOWER LLC 57 4 0 10 0 39 4 60
  DBA or Former Names:
[ G-POWER ]
Graph Company FULCRUM RETAIL ENERGY LLC 55 7 1 23 0 15 9 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 50 8 1 29 0 4 8 3
 
Graph Company ENTRUST ENERGY INC 49 11 0 19 0 9 10 0
 
Graph Company FIRST CHOICE POWER LLC 34 2 0 16 0 5 11 0
  DBA or Former Names:
[ FIRST CHOICE POWER ], [ FIRST CHOICE POWER POLR ]
Graph Company SPARK ENERGY LLC 27 1 0 13 0 12 1 0
 
Graph Company ENGIE RETAIL LLC 25 1 0 20 0 0 4 0
  DBA or Former Names:
[ THINK ENERGY ]
Graph Company CPL RETAIL ENERGY LP 23 1 0 12 0 3 7 0
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company XOOM ENERGY TEXAS LLC 21 1 0 16 0 4 0 0
 
Graph Company TARA ENERGY LLC 18 1 1 6 0 7 3 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company AP GAS & ELECTRIC (TX) LLC 16 4 0 6 0 3 3 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company OUR ENERGY LLC 15 2 0 8 0 0 5 0
 
Graph Company CHAMPION ENERGY SERVICES LLC 14 1 0 10 0 1 2 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ]
Graph Company BRILLIANT ENERGY LLC 14 1 0 7 0 2 4 0
 
Graph Company HUDSON ENERGY SERVICES LLC 13 4 0 4 0 4 1 0
 
Graph Company POGO ENERGY LLC 13 0 0 1 0 11 1 1
  DBA or Former Names:
[ Pogo Energy ]
Graph Company SUMMER ENERGY LLC 13 1 0 9 0 2 1 3
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company YOUNG ENERGY LLC 12 0 0 3 0 8 1 1
  DBA or Former Names:
[ Mio Electric ], [ Neo Electricity ], [ PAGA MENOS ], [ PAYLESS POWER ], [ UNO ENERGY ]
Graph Company IBERDROLA SOLUTIONS LLC 9 4 0 0 0 5 0 0
  DBA or Former Names:
[ Iberdrola ], [ Iberdrola Texas ], [ Iberdrola USA ]
Graph Company WINDROSE POWER AND GAS LLC 8 0 0 5 0 0 3 0
  DBA or Former Names:
[ Super Power ], [ Windrose ], [ WINDROSE ENERGY ]
Graph Company INFINITE ELECTRIC LLC 8 0 0 4 0 2 2 0
  DBA or Former Names:
[ INFINITE ENERGY ]
Graph Company TEXPO POWER LP 6 1 0 2 0 2 1 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company BROOKLET ENERGY DISTRIBUTION LLC 5 0 0 1 0 2 2 2
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ]
Graph Company ATG CLEAN ENERGY HOLDINGS INC 5 0 0 2 0 1 2 0
  DBA or Former Names:
[ ATG Clean Energy ], [ Green Direct ], [ GREEN ENERGY EXCHANGE ], [ Texas Power Outlet ]
Graph Company World Power & Gas LP 5 0 0 4 0 0 1 0
  DBA or Former Names:
[ Milestone Energy ], [ Texans Energy ]
Graph Company ELIGO ENERGY TX LLC 5 0 0 3 0 0 2 0
 
Graph Company 174 POWER GLOBAL RETAIL TEXAS LLC 4 0 0 2 0 2 0 0
  DBA or Former Names:
[ CHARIOT ENERGY ]
Graph Company WTU RETAIL ENERGY LP 4 0 0 2 0 1 1 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company SOUTHERN FEDERAL POWER LLC 3 0 0 1 0 1 1 0
 
Graph Company POWER OF TEXAS HOLDINGS INC 3 0 0 2 0 1 0 0
  DBA or Former Names:
[ POWER OF TEXAS ]
Graph Company ACCENT ENERGY TEXAS LP 2 0 0 0 0 2 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company INFUSE ENERGY LLC 2 0 0 2 0 0 0 0
 
Graph Company MP2 ENERGY TEXAS LLC 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ COST PLUS ENERGY ]
Graph Company VETERAN ENERGY LLC 2 0 0 1 0 0 1 0
 
Graph Company V247 POWER CORPORATION 2 0 0 1 0 1 0 0
 
Graph Company VOLT ELECTRICITY PROVIDER LP 2 0 0 1 0 1 0 0
  DBA or Former Names:
[ VOLT EP ]
Graph Company GRIDPLUS TEXAS INC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ GridPlus Energy ], [ GridPlus Energy Connect ]
Graph Company GRIDDY ENERGY LLC 1 1 0 0 0 0 0 0
 
Graph Company AXON POWER & GAS LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ Axon Power ]
Graph Company MIDAMERICAN ENERGY SERVICES LLC 1 0 0 1 0 0 0 0
 
Graph Company ILUMINAR ENERGY LLC 1 1 0 0 0 0 0 1
  DBA or Former Names:
[ ALLTEX POWER & LIGHT ], [ CONSERVICE ENERGY ], [ PREMIUM POWER & LIGHT ]
Graph Company QUEST DISTRIBUTORS LLC 1 0 0 0 0 1 0 1
  DBA or Former Names:
[ My Quest Energy ]
Graph Company CLEARVIEW ELECTRIC INC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company PEGASUS ALLIANCE CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ONPAC ENERGY ], [ YPAYS MORE ]
Graph Company TITAN GAS LLC 0 0 0 0 0 0 0 0
 
Graph Company NORTH AMERICAN POWER AND GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ North American Power Business LLC ]
Graph Company TERM POWER & GAS LLC (TERM) 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ENCOA ], [ TERM ENERGY ]
Graph Company 3000 Energy Corp 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ PENSTAR POWER ], [ PENSTAR POWER LLC ], [ PENSTAR POWER LLC 1 ]
Graph Company NEC Co-op Energy 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company BULB US LLC 0 0 0 0 0 0 0 0
 
Graph Company TOMORROW ENERGY CORP 0 0 0 0 0 0 0 0
 
Graph Company VARSITY ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company SMARTENERGY HOLDINGS LLC 0 0 0 0 0 0 0 0
 
Graph Company Evolve Retail Energy LLC 0 0 0 0 0 0 0 0
 
Graph Company SFE ENERGY TEXAS INC 0 0 0 0 0 0 0 0
 
Graph Company CALPINE ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company PRO POWER PROVIDERS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Circular Energy ]
Graph Company EVERYTHING ENERGY LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ EVERYTHING ENERGY ], [ INDEPENDENCE ENERGY ]
  Totals: 1943 246 6 883 0 495 313 91