PUCTX Website

Customer Complaint Statistics

Retail Electric Providers
       From:  8/29/2016      To:  2/28/2017

3/25/2017 1:02:32 AM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company TXU ENERGY RETAIL COMPANY LLC 138 9 5 78 0 19 27 1
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ]
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 120 19 5 64 0 10 22 2
  DBA or Former Names:
[ NRG BUSINESS ], [ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 92 33 0 40 0 6 13 0
 
Graph Company STREAM SPE LTD 82 9 0 46 0 17 10 1
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
Graph Company DIRECT ENERGY LP 71 9 0 38 0 14 10 3
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company AMBIT TEXAS LLC 68 7 0 33 0 22 6 1
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company US RETAILERS LLC 64 0 0 39 0 5 20 0
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company ENTRUST ENERGY INC 60 23 0 25 0 8 4 1
 
Graph Company FIRST CHOICE POWER LLC 45 2 1 18 0 13 11 0
  DBA or Former Names:
[ FIRST CHOICE POWER ], [ FIRST CHOICE POWER POLR ]
Graph Company JUST ENERGY TEXAS LP 42 11 0 20 0 4 7 1
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company CONSTELLATION NEWENERGY INC 40 0 0 28 0 5 7 0
  DBA or Former Names:
[ AES NEWENERGY ], [ NEWENERGY ], [ STARTEX POWER ]
Graph Company 4CHANGE ENERGY COMPANY LLC 36 2 0 20 0 9 5 0
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ]
Graph Company GEXA ENERGY LP 33 2 0 23 0 3 5 0
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company TRIEAGLE ENERGY LP 29 5 0 19 0 1 4 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
Graph Company CHAMPION ENERGY SERVICES LLC 27 14 0 10 0 0 3 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES ], [ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ]
Graph Company FRONTIER UTILITIES LLC 25 2 0 14 0 2 7 0
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company SPARK ENERGY LLC 22 7 0 12 0 1 2 0
 
Graph Company FULCRUM RETAIL ENERGY LLC 20 3 1 10 0 2 4 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company HINO ELECTRIC POWER COMPANY 20 1 0 15 0 0 4 0
 
Graph Company BOUNCE ENERGY INC 17 0 0 9 0 4 4 0
 
Graph Company EVERYTHING ENERGY LLC 11 0 0 5 0 0 6 0
  DBA or Former Names:
[ EVERYTHING ENERGY ], [ INDEPENDENCE ENERGY ]
Graph Company VEH LLC 11 1 1 6 0 2 1 0
  DBA or Former Names:
[ DISCOUNT POWER ], [ POWER EXPRESS ], [ VOLTERRA ENERGY ]
Graph Company CPL RETAIL ENERGY LP 11 1 0 6 0 3 1 0
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company VERDE ENERGY USA TEXAS LLC 10 1 0 5 0 3 1 0
  DBA or Former Names:
[ VERDE ENERGY USA ]
Graph Company SUMMER ENERGY LLC 10 3 0 6 0 0 1 0
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company YOUNG ENERGY LLC 7 0 0 2 0 3 2 1
  DBA or Former Names:
[ GREEN FIELDS ELECTRICITY ], [ Neo Electricity ], [ PAGA MENOS ], [ PAYLESS POWER ], [ UNO ENERGY ]
Graph Company BROOKLET ENERGY DISTRIBUTION LLC 6 0 0 1 0 2 3 0
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ]
Graph Company OUR ENERGY LLC 6 0 0 4 0 0 2 0
 
Graph Company WTU RETAIL ENERGY LP 6 2 0 2 0 0 2 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company CLEARVIEW ELECTRIC INC 5 2 0 2 0 1 0 1
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company ACCENT ENERGY TEXAS LP 4 0 1 1 0 0 2 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company HUDSON ENERGY SERVICES LLC 4 1 1 1 0 0 1 0
 
Graph Company SOURCE POWER & GAS LLC 4 1 0 1 0 0 2 0
  DBA or Former Names:
[ BEYOND POWER ], [ SOURCE ], [ SOURCE POWER & GAS LLC RES ], [ SOURCE POWER & GAS LLC RT ]
Graph Company AP GAS & ELECTRIC (TX) LLC 3 0 0 2 0 1 0 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company TARA ENERGY LLC 3 1 0 1 0 0 1 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company VOLT ELECTRICITY PROVIDER LP 3 0 0 2 0 0 1 1
  DBA or Former Names:
[ VOLT EP ]
Graph Company ILUMINAR ENERGY LLC 3 0 0 3 0 0 0 0
  DBA or Former Names:
[ ALLTEX POWER & LIGHT ], [ CONSERVICE ENERGY ], [ PREMIUM POWER & LIGHT ]
Graph Company INFINITE ELECTRIC LLC 3 0 0 3 0 0 0 0
  DBA or Former Names:
[ INFINITE ENERGY ]
Graph Company INFUSE ENERGY LLC 3 0 0 3 0 0 0 0
 
Graph Company LIBERTY POWER DELAWARE LLC 3 0 0 2 0 1 0 0
 
Graph Company VETERAN ENERGY LLC 3 0 0 0 0 3 0 0
 
Graph Company BREEZE LLC 3 0 0 2 0 0 1 0
  DBA or Former Names:
[ BREEZE ENERGY LLC ], [ BREEZE POWER LLC ]
Graph Company MP2 ENERGY TEXAS LLC 2 0 0 1 0 1 0 0
  DBA or Former Names:
[ COST PLUS ENERGY ]
Graph Company BRILLIANT ENERGY LLC 2 0 0 0 0 1 1 0
 
Graph Company ENGIE RETAIL LLC 2 1 0 1 0 0 0 0
  DBA or Former Names:
[ THINK ENERGY ]
Graph Company PENSTAR POWER LLC 2 0 0 1 0 1 0 0
  DBA or Former Names:
[ PENSTAR POWER LLC 1 ]
Graph Company TEXPO POWER LP 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company AXON POWER & GAS LLC 2 0 0 0 0 2 0 1
 
Graph Company ENERTRADE ELECTRIC LLC 1 0 0 0 0 0 1 0
  DBA or Former Names:
[ SHYNE ENERGY ]
Graph Company MEGA ENERGY LP 1 1 0 0 0 0 0 0
  DBA or Former Names:
[ Texans Energy ]
Graph Company AMERICAN L&P CO 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ AMERICAN LIGHT & POWER ], [ AMERICAN LP ], [ AMERICAN XP ], [ GENERAL LIGHT & POWER INC ], [ GENERAL POWER & LIGHT ]
Graph Company PIONEER POWER LLC 1 0 0 0 0 0 1 0
  DBA or Former Names:
[ PIONEER ENERGY ]
Graph Company PEGASUS ALLIANCE CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ONPAC ENERGY ], [ YPAYS MORE ]
Graph Company NORTH AMERICAN POWER AND GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ North American Power Business LLC ]
Graph Company TERM POWER & GAS LLC (TERM) 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ENCOA ], [ TERM ENERGY ]
Graph Company NEC Co-op Energy 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company AGERA ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company V247 POWER CORPORATION 0 0 0 0 0 0 0 0
 
Graph Company MIDAMERICAN ENERGY SERVICES LLC 0 0 0 0 0 0 0 0
 
Graph Company CALPINE ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company PRO POWER PROVIDERS LLC 0 0 0 0 0 0 0 0
 
  Totals: 1189 173 15 627 0 169 205 14