PUCTX Website

Customer Complaint Statistics

Retail Electric Providers
       From:  12/31/2013      To:  6/30/2014

7/29/2014 7:45:07 AM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company TXU ENERGY RETAIL COMPANY LLC 287 11 1 191 0 40 44 2
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ], [ TXU ENERGY RETAIL ]
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 273 34 6 155 0 25 53 10
  DBA or Former Names:
[ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ], [ RELIANT ENERGY RESIDENTIAL SERVICES ], [ RELIANT ENERGY SOLUTIONS ]
Graph Company DIRECT ENERGY LP 251 38 1 124 0 43 45 12
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company STAR ELECTRICITY INC 217 3 1 120 0 18 75 3
  DBA or Former Names:
[ SMARTPAY POWER ], [ STARTEX POWER ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 195 12 2 103 0 31 47 14
 
Graph Company AMBIT TEXAS LLC 171 10 4 65 0 72 20 6
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company JUST ENERGY TEXAS LP 150 36 0 57 0 35 22 2
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company STREAM SPE LTD 142 7 3 73 0 41 18 9
  DBA or Former Names:
[ SG&E ], [ STREAM ENERGY ]
Graph Company FIRST CHOICE POWER SPECIAL PURPOSE LP 125 10 3 52 0 35 25 5
  DBA or Former Names:
[ FIRST CHOICE POWER ], [ FIRST CHOICE POWER POLR ]
Graph Company ENTRUST ENERGY INC 103 31 0 24 0 19 29 2
 
Graph Company CPL RETAIL ENERGY LP 97 17 0 46 0 13 21 2
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company EVERYTHING ENERGY LLC 76 6 0 48 0 13 9 4
  DBA or Former Names:
[ EVERYTHING ENERGY ], [ INDEPENDENCE ENERGY ]
Graph Company BOUNCE ENERGY INC 55 6 2 27 0 5 15 0
 
Graph Company HINO ELECTRIC POWER COMPANY 52 0 1 47 0 1 3 0
 
Graph Company FULCRUM RETAIL ENERGY LLC 47 6 0 24 0 6 11 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company TRIEAGLE ENERGY LP 46 18 2 15 0 8 3 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ PILOT ENERGY ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ]
Graph Company GEXA ENERGY LP 45 4 2 25 0 3 11 1
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company TRUSMART ENERGY LLC 45 0 0 34 0 4 7 0
  DBA or Former Names:
[ GOAL ENERGY ], [ TRUSMART ENERGY ], [ TRUVALUE ENERGY ]
Graph Company CIRRO GROUP INC 30 1 1 16 0 7 5 1
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO GROUP ]
Graph Company WTU RETAIL ENERGY LP 28 0 1 13 0 8 6 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company CHAMPION ENERGY SERVICES LLC 28 4 1 16 0 1 6 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES ], [ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ]
Graph Company US RETAILERS LLC 26 0 0 15 0 2 9 1
  DBA or Former Names:
[ COMPASSION ENERGY ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company V247 POWER CORPORATION 19 7 0 6 0 4 2 0
 
Graph Company TARA ENERGY LLC 19 1 0 11 0 6 1 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company AP GAS & ELECTRIC (TX) LLC 18 5 0 7 0 1 5 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company POTENTIA ENERGY LLC 18 10 0 4 0 1 3 0
 
Graph Company SUMMER ENERGY LLC 17 3 1 10 0 1 2 0
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company HUDSON ENERGY SERVICES LLC 14 4 0 7 0 2 1 0
 
Graph Company SPARK ENERGY LP 14 0 0 10 0 1 3 0
  DBA or Former Names:
[ FIREFLY POWERED BY SPARK ENERGY ]
Graph Company ACACIA ENERGY LLC 11 0 0 7 0 1 3 1
  DBA or Former Names:
[ NOW POWER ], [ SNAP ENERGY ], [ VITAL POWER ]
Graph Company BREEZE LLC 10 1 0 3 0 1 5 0
  DBA or Former Names:
[ APOLLO POWER & LIGHT LLC ], [ BREEZE ENERGY LLC ], [ BREEZE POWER LLC ], [ PLAID ENERGY LLC ], [ PLAID POWER LLC ]
Graph Company ACCENT ENERGY TEXAS LP 10 1 0 5 0 3 1 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company REACH ENERGY LLC 8 1 0 5 0 0 2 0
  DBA or Former Names:
[ GULF COAST DISTRIBUTION COMPANY ], [ REACH ENERGY ]
Graph Company TEXPO POWER LP 8 1 0 3 0 1 3 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company FRONTIER UTILITIES LLC 7 0 0 3 0 4 0 1
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company OUR ENERGY LLC 7 0 0 2 0 0 5 0
 
Graph Company 4CHANGE ENERGY COMPANY 7 1 0 3 0 2 1 0
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ]
Graph Company BRILLIANT ENERGY LLC 6 1 0 4 0 0 1 0
 
Graph Company INFINITE ELECTRIC LLC 5 0 0 5 0 0 0 0
  DBA or Former Names:
[ INFINITE ENERGY ]
Graph Company YOUNG ENERGY LLC 5 0 0 2 0 3 0 0
  DBA or Former Names:
[ GREEN FIELDS ELECTRICITY ], [ PAGA MENOS ], [ PAYLESS POWER ], [ UNO ENERGY ]
Graph Company IRON ENERGY LLC 4 1 0 2 0 0 1 0
  DBA or Former Names:
[ KONA ENERGY ], [ ZONE ENERGY ]
Graph Company NOORUDDIN INVESTMENTS LLC 4 2 0 2 0 0 0 1
  DBA or Former Names:
[ DISCOUNT POWER ], [ POWER EXPRESS ], [ VOLTERRA ENERGY ]
Graph Company ILUMINAR ENERGY LLC 2 1 0 1 0 0 0 0
  DBA or Former Names:
[ ALLTEX POWER & LIGHT ], [ CONSERVICE ENERGY ], [ PREMIUM POWER & LIGHT ]
Graph Company SOURCE POWER & GAS LLC 2 0 0 1 0 0 1 0
  DBA or Former Names:
[ BEYOND POWER ], [ SOURCE ], [ SOURCE POWER & GAS LLC RES ], [ SOURCE POWER & GAS LLC RT ]
Graph Company PROTON ENERGY INC 2 0 0 1 0 1 0 0
 
Graph Company PENSTAR POWER LLC 2 1 0 0 0 1 0 1
  DBA or Former Names:
[ PENSTAR POWER LLC 1 ]
Graph Company ANDELER CORPORATION 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ ANDELER POWER ], [ ANDELER RETAIL ]
Graph Company NUECES ELECTRIC COOPERATIVE RETAIL DIVISION 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company TERM POWER & GAS LLC (TERM) 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ ENCOA ], [ TERM ENERGY ]
Graph Company 10K ENERGY LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ MISSION POWER ]
Graph Company ENERGY PLUS HOLDINGS LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ NRG ENERGY PLUS ]
Graph Company AMERICAN L&P CO 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ AMERICAN LIGHT & POWER ], [ AMERICAN LP ], [ AMERICAN XP ], [ GENERAL LIGHT & POWER INC ], [ GENERAL POWER & LIGHT ]
Graph Company NATIONS POWER LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ NATIONS POWER & GAS ]
Graph Company CLEARVIEW ELECTRIC INC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company LIBERTY POWER DELAWARE LLC 0 0 0 0 0 0 0 0
 
Graph Company MEGA ENERGY LP 0 0 0 0 0 0 0 0
 
Graph Company TRUE ELECTRIC LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ MILAGRO ELECTRIC ], [ MILAGRO POWER ]
Graph Company MIDAMERICAN ENERGY COMPANY 0 0 0 0 0 0 0 0
 
Graph Company VETERAN ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company PRO POWER PROVIDERS LLC 0 0 0 0 0 0 0 0
 
Graph Company ENERTRADE ELECTRIC LLC 0 0 0 0 0 0 0 0
 
Graph Company CONSTELLATION NEWENERGY INC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ AES NEWENERGY ], [ NEWENERGY ]
Graph Company NOBLE AMERICAS ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company PEGASUS ALLIANCE CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ONPAC ENERGY ], [ YPAYS MORE ]
Graph Company CONSTELLATION ENERGY POWER CHOICE INC 0 0 0 0 0 0 0 0
 
Graph Company GLACIAL ENERGY OF TEXAS INC 0 0 0 0 0 0 0 0
 
  Totals: 2714 295 32 1399 0 464 524 78