PUCTX Website

Customer Complaint Statistics

Retail Electric Providers
       From:  10/31/2014      To:  4/30/2015

5/28/2015 11:10:09 PM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company DIRECT ENERGY LP 269 75 4 112 0 36 42 2
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company TXU ENERGY RETAIL COMPANY LLC 230 11 1 141 0 45 32 2
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ], [ TXU ENERGY RETAIL ]
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 219 23 2 143 0 16 35 4
  DBA or Former Names:
[ NRG BUSINESS ], [ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 147 38 2 68 0 16 23 4
 
Graph Company STREAM SPE LTD 123 3 1 80 0 31 8 10
  DBA or Former Names:
[ SG&E ], [ STREAM ENERGY ]
Graph Company AMBIT TEXAS LLC 105 4 0 51 0 29 21 1
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company ENTRUST ENERGY INC 95 20 3 40 0 19 13 1
 
Graph Company US RETAILERS LLC 93 1 0 63 0 14 15 2
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company CPL RETAIL ENERGY LP 91 14 1 53 0 11 12 3
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company JUST ENERGY TEXAS LP 89 12 0 47 0 17 13 4
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company FIRST CHOICE POWER SPECIAL PURPOSE LP 85 5 2 47 0 15 16 1
  DBA or Former Names:
[ FIRST CHOICE POWER ], [ FIRST CHOICE POWER POLR ]
Graph Company STAR ELECTRICITY INC 75 14 1 47 0 6 7 2
  DBA or Former Names:
[ SMARTPAY POWER ], [ STARTEX POWER ]
Graph Company GEXA ENERGY LP 54 2 1 44 0 3 4 0
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company FRONTIER UTILITIES LLC 49 10 0 23 0 9 7 0
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company BOUNCE ENERGY INC 48 4 1 27 0 3 13 0
 
Graph Company EVERYTHING ENERGY LLC 42 3 0 26 0 6 7 0
  DBA or Former Names:
[ EVERYTHING ENERGY ], [ INDEPENDENCE ENERGY ]
Graph Company TRUSMART ENERGY LLC 37 10 1 18 0 5 3 0
  DBA or Former Names:
[ GOAL ENERGY ], [ TRUSMART ENERGY ], [ TRUVALUE ENERGY ]
Graph Company TRIEAGLE ENERGY LP 29 4 1 14 0 3 7 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ PILOT ENERGY ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ]
Graph Company FULCRUM RETAIL ENERGY LLC 28 1 1 21 0 3 2 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company SPARK ENERGY LLC 26 1 0 20 0 4 1 0
 
Graph Company WTU RETAIL ENERGY LP 24 1 1 11 0 6 5 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company CHAMPION ENERGY SERVICES LLC 22 1 1 15 0 3 2 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES ], [ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ]
Graph Company 4CHANGE ENERGY COMPANY 19 1 0 15 0 1 2 0
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ]
Graph Company AP GAS & ELECTRIC (TX) LLC 18 2 0 9 0 2 5 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company VERDE ENERGY USA TEXAS LLC 18 9 0 5 0 1 3 0
  DBA or Former Names:
[ VERDE ENERGY USA ]
Graph Company SUMMER ENERGY LLC 14 2 0 6 0 5 1 1
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company BREEZE LLC 11 1 0 6 0 1 3 1
  DBA or Former Names:
[ APOLLO POWER & LIGHT LLC ], [ BREEZE ENERGY LLC ], [ BREEZE POWER LLC ], [ PLAID ENERGY LLC ], [ PLAID POWER LLC ]
Graph Company TARA ENERGY LLC 11 0 0 9 0 0 2 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company BROOKLET ENERGY DISTRIBUTION LLC 10 1 0 4 0 4 1 0
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY ], [ VITAL POWER ]
Graph Company YOUNG ENERGY LLC 9 1 0 4 0 2 2 1
  DBA or Former Names:
[ GREEN FIELDS ELECTRICITY ], [ PAGA MENOS ], [ PAYLESS POWER ], [ UNO ENERGY ]
Graph Company BRILLIANT ENERGY LLC 8 1 0 3 0 3 1 0
 
Graph Company ACCENT ENERGY TEXAS LP 8 0 0 5 0 2 1 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company HUDSON ENERGY SERVICES LLC 8 0 0 6 0 1 1 0
 
Graph Company TEXPO POWER LP 8 2 0 6 0 0 0 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company HINO ELECTRIC POWER COMPANY 6 0 0 3 0 2 1 0
 
Graph Company INFINITE ELECTRIC LLC 5 0 0 5 0 0 0 0
  DBA or Former Names:
[ INFINITE ENERGY ]
Graph Company NORTH AMERICAN POWER AND GAS LLC 4 2 0 2 0 0 0 0
  DBA or Former Names:
[ NA POWER LLC ]
Graph Company V247 POWER CORPORATION 3 1 0 2 0 0 0 0
 
Graph Company AMERICAN L&P CO 3 1 0 2 0 0 0 0
  DBA or Former Names:
[ AMERICAN LIGHT & POWER ], [ AMERICAN LP ], [ AMERICAN XP ], [ GENERAL LIGHT & POWER INC ], [ GENERAL POWER & LIGHT ]
Graph Company NOORUDDIN INVESTMENTS LLC 3 0 0 1 0 1 1 0
  DBA or Former Names:
[ DISCOUNT POWER ], [ POWER EXPRESS ], [ VOLTERRA ENERGY ]
Graph Company OUR ENERGY LLC 3 0 0 3 0 0 0 0
 
Graph Company NUECES ELECTRIC COOPERATIVE RETAIL DIVISION 3 0 0 2 0 1 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company PENSTAR POWER LLC 2 0 0 0 0 2 0 1
  DBA or Former Names:
[ PENSTAR POWER LLC 1 ]
Graph Company CLEARVIEW ELECTRIC INC 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company VETERAN ENERGY LLC 2 0 0 0 0 1 1 0
 
Graph Company TERM POWER & GAS LLC (TERM) 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ ENCOA ], [ TERM ENERGY ]
Graph Company SOURCE POWER & GAS LLC 2 1 0 1 0 0 0 0
  DBA or Former Names:
[ BEYOND POWER ], [ SOURCE ], [ SOURCE POWER & GAS LLC RES ], [ SOURCE POWER & GAS LLC RT ]
Graph Company IRON ENERGY LLC 2 0 1 0 0 0 1 0
  DBA or Former Names:
[ KONA ENERGY ], [ ZONE ENERGY ]
Graph Company ILUMINAR ENERGY LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ ALLTEX POWER & LIGHT ], [ CONSERVICE ENERGY ], [ PREMIUM POWER & LIGHT ]
Graph Company ENERGY PLUS HOLDINGS LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ NRG ENERGY PLUS ]
Graph Company GLACIAL ENERGY OF TEXAS INC 1 0 0 1 0 0 0 0
 
Graph Company NOBLE AMERICAS ENERGY SOLUTIONS LLC 1 0 0 1 0 0 0 0
 
Graph Company ANDELER CORPORATION 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ ANDELER POWER ], [ ANDELER RETAIL ]
Graph Company CONSTELLATION NEWENERGY INC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ AES NEWENERGY ], [ NEWENERGY ]
Graph Company LIBERTY POWER DELAWARE LLC 0 0 0 0 0 0 0 0
 
Graph Company MEGA ENERGY LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Texans Energy ]
Graph Company PEGASUS ALLIANCE CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ONPAC ENERGY ], [ YPAYS MORE ]
Graph Company MIDAMERICAN ENERGY COMPANY 0 0 0 0 0 0 0 0
 
Graph Company PRO POWER PROVIDERS LLC 0 0 0 0 0 0 0 0
 
Graph Company PIONEER POWER LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ PIONEER ENERGY ]
Graph Company ENERTRADE ELECTRIC LLC 0 0 0 0 0 0 0 0
 
Graph Company AGERA ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company AXON POWER & GAS LLC 0 0 0 0 0 0 0 0
 
  Totals: 2169 282 25 1219 0 329 314 40