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Customer Complaint Statistics

Retail Electric Providers
       From:  10/1/2013      To:  3/31/2014

4/19/2014 9:39:59 AM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 299 36 7 170 0 33 43 10
  DBA or Former Names:
[ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ], [ RELIANT ENERGY RESIDENTIAL SERVICES ], [ RELIANT ENERGY SOLUTIONS ]
Graph Company DIRECT ENERGY LP 275 28 2 138 0 44 49 14
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company TXU ENERGY RETAIL COMPANY LLC 270 14 1 174 0 39 39 3
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ], [ TXU ENERGY RETAIL ]
Graph Company AMBIT TEXAS LLC 191 6 2 82 0 77 16 8
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company JUST ENERGY TEXAS LP 176 48 1 63 0 41 22 1
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company STREAM SPE LTD 159 3 2 82 0 44 19 9
  DBA or Former Names:
[ SG&E ], [ STREAM ENERGY ]
Graph Company STAR ELECTRICITY INC 153 5 2 76 0 13 55 2
  DBA or Former Names:
[ SMARTPAY POWER ], [ STARTEX POWER ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 131 12 0 72 0 16 26 5
 
Graph Company FIRST CHOICE POWER SPECIAL PURPOSE LP 103 7 2 40 0 28 23 3
  DBA or Former Names:
[ FIRST CHOICE POWER ], [ FIRST CHOICE POWER POLR ]
Graph Company ENTRUST ENERGY INC 103 31 0 23 0 19 29 1
 
Graph Company CPL RETAIL ENERGY LP 97 9 0 51 0 21 16 0
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company EVERYTHING ENERGY LLC 71 3 0 47 0 11 7 3
  DBA or Former Names:
[ EVERYTHING ENERGY ], [ INDEPENDENCE ENERGY ]
Graph Company FULCRUM RETAIL ENERGY LLC 57 7 1 30 0 10 8 1
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company HINO ELECTRIC POWER COMPANY 41 0 0 38 0 0 3 0
 
Graph Company GEXA ENERGY LP 38 0 0 26 0 5 6 1
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company CIRRO GROUP INC 34 1 0 19 0 8 6 0
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO GROUP ]
Graph Company US RETAILERS LLC 32 0 1 14 0 5 11 1
  DBA or Former Names:
[ COMPASSION ENERGY ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company BOUNCE ENERGY INC 32 0 1 19 0 2 10 0
 
Graph Company E-NOW LP 30 1 0 4 0 19 2 4
  DBA or Former Names:
[ ELECTRIC NOW ], [ ELECTRICITY NOW ], [ TEJAS PREPAY ], [ TXPREPAY ]
Graph Company TRIEAGLE ENERGY LP 29 12 1 11 0 5 0 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ PILOT ENERGY ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ]
Graph Company V247 POWER CORPORATION 29 17 0 6 0 1 5 0
 
Graph Company CHAMPION ENERGY SERVICES LLC 27 2 1 17 0 2 5 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES ], [ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ]
Graph Company TRUSMART ENERGY LLC 25 1 0 20 0 2 2 0
  DBA or Former Names:
[ GOAL ENERGY ], [ TRUSMART ENERGY ], [ TRUVALUE ENERGY ]
Graph Company WTU RETAIL ENERGY LP 25 1 0 9 0 10 5 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company TARA ENERGY LLC 20 0 0 13 0 3 2 2
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company SUMMER ENERGY LLC 16 3 0 9 0 3 1 0
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company ACCENT ENERGY TEXAS LP 15 1 0 7 0 4 3 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company YOUNG ENERGY LLC 15 3 0 4 0 5 0 3
  DBA or Former Names:
[ GREEN FIELDS ELECTRICITY ], [ PAGA MENOS ], [ PAYLESS POWER ], [ UNO ENERGY ]
Graph Company ACACIA ENERGY LLC 13 0 0 8 0 2 3 0
 
Graph Company POTENTIA ENERGY LLC 13 9 0 2 0 2 0 0
 
Graph Company FRONTIER UTILITIES LLC 11 1 0 7 0 2 1 0
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company AP GAS & ELECTRIC (TX) LLC 11 3 0 5 0 0 3 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company SPARK ENERGY LP 9 1 0 5 0 0 3 0
  DBA or Former Names:
[ FIREFLY POWERED BY SPARK ENERGY ]
Graph Company INFINITE ELECTRIC LLC 9 0 0 8 0 0 1 0
  DBA or Former Names:
[ INFINITE ENERGY ]
Graph Company TEXPO POWER LP 8 0 0 6 0 1 1 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company HUDSON ENERGY SERVICES LLC 8 2 0 4 0 2 0 0
 
Graph Company PENSTAR POWER LLC 8 1 0 1 0 3 0 3
  DBA or Former Names:
[ PENSTAR POWER LLC 1 ]
Graph Company BRILLIANT ENERGY LLC 7 1 0 4 0 0 2 0
 
Graph Company REACH ENERGY LLC 5 0 0 3 0 0 2 0
  DBA or Former Names:
[ GULF COAST DISTRIBUTION COMPANY ], [ REACH ENERGY ]
Graph Company OUR ENERGY LLC 5 0 0 2 0 0 3 0
 
Graph Company IRON ENERGY LLC 5 0 0 3 0 0 2 0
  DBA or Former Names:
[ KONA ENERGY ], [ ZONE ENERGY ]
Graph Company BREEZE LLC 5 0 0 4 0 0 1 0
  DBA or Former Names:
[ APOLLO POWER & LIGHT LLC ], [ BREEZE ENERGY LLC ], [ BREEZE POWER LLC ], [ PLAID ENERGY LLC ], [ PLAID POWER LLC ]
Graph Company TEXAS POWER LP 5 0 0 3 0 0 2 0
  DBA or Former Names:
[ PRE-PAY POWER ], [ TEXAS POWER ], [ TEXAS POWER ONLINE ], [ THE POWER OF TEXAS ]
Graph Company ANDELER CORPORATION 4 0 0 2 0 1 0 1
  DBA or Former Names:
[ ANDELER POWER ], [ ANDELER RETAIL ]
Graph Company 4CHANGE ENERGY COMPANY 4 1 0 2 0 0 1 0
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ]
Graph Company APNA HOLDINGS LLC 4 1 0 3 0 0 0 0
  DBA or Former Names:
[ APNA ENERGY ], [ BOOST ELECTRIC ]
Graph Company NOORUDDIN INVESTMENTS LLC 3 1 0 2 0 0 0 0
  DBA or Former Names:
[ DISCOUNT POWER ], [ POWER EXPRESS ]
Graph Company LIBERTY POWER DELAWARE LLC 2 0 0 1 0 1 0 0
 
Graph Company ENERGY PLUS HOLDINGS LLC 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ NRG ENERGY PLUS ]
Graph Company ILUMINAR ENERGY LLC 2 1 0 1 0 0 0 0
  DBA or Former Names:
[ ALLTEX POWER & LIGHT ], [ CONSERVICE ENERGY ], [ PREMIUM POWER & LIGHT ]
Graph Company NUECES ELECTRIC COOPERATIVE RETAIL DIVISION 2 0 0 1 0 0 1 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company 10K ENERGY LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ MISSION POWER ]
Graph Company PROTON ENERGY INC 1 0 0 0 0 1 0 0
 
Graph Company SOURCE POWER & GAS LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ BEYOND POWER ], [ SOURCE ], [ SOURCE POWER & GAS LLC RES ], [ SOURCE POWER & GAS LLC RT ]
Graph Company TERM POWER & GAS LLC (TERM) 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ ENCOA ], [ TERM ENERGY ]
Graph Company CLEARVIEW ELECTRIC INC 1 0 0 0 0 0 1 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company AMERICAN L&P CO 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ AMERICAN LIGHT & POWER ], [ AMERICAN LP ], [ AMERICAN XP ], [ GENERAL LIGHT & POWER INC ], [ GENERAL POWER & LIGHT ]
Graph Company NATIONS POWER LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ NATIONS POWER & GAS ]
Graph Company MEGA ENERGY LP 0 0 0 0 0 0 0 0
 
Graph Company TRUE ELECTRIC LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ MILAGRO ELECTRIC ], [ MILAGRO POWER ]
Graph Company MIDAMERICAN ENERGY COMPANY 0 0 0 0 0 0 0 0
 
Graph Company PRO POWER PROVIDERS LLC 0 0 0 0 0 0 0 0
 
Graph Company ENERTRADE ELECTRIC LLC 0 0 0 0 0 0 0 0
 
Graph Company VETERAN ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company CONSTELLATION NEWENERGY INC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ AES NEWENERGY ], [ NEWENERGY ]
Graph Company NOBLE AMERICAS ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company PEGASUS ALLIANCE CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ONPAC ENERGY ], [ YPAYS MORE ]
Graph Company CONSTELLATION ENERGY POWER CHOICE INC 0 0 0 0 0 0 0 0
 
Graph Company GLACIAL ENERGY OF TEXAS INC 0 0 0 0 0 0 0 0
 
  Totals: 2644 273 24 1346 0 486 440 75