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Electricity Options

Provider of Last Resort (POLR)

The Commission has designated Providers of Last Resort (POLR) as a back-up electric service provider in each area of Texas open to competition. POLR service is relatively high-priced, due to the costs associated with planning and the risk of serving an uncertain number of customers with uncertain electricity loads. POLR service is a safety net for customers whose chosen REP is unable to continue service. This service is intended to be temporary and used only under rare circumstances when a REP is unable to provide service, or when a customer requests POLR service.

The Public Utility Commission of Texas (PUC) designates certificated REPs to provide POLR service for each customer class in each electric utility service area that is open to competition.


Non-Volunteer Provider of Last Resort Electricity Facts Labels (EFLs)

Click on the POLR link to view Service Area Rates.

AREA Residential Small Non-Residential Medium Non-Residential Large Non-Residential
Oncor TXU Energy Retail Company, LLC TXU Energy Retail Company, LLC TXU Energy Retail Company, LLC TXU Energy Retail Company, LLC
CenterPoint Reliant Energy Retail Services, LLC Reliant Energy Retail Services, LLC Reliant Energy Retail Services, LLC EDF Energy Services, LLC
AEP Texas Central CPL Retail Energy, LP Gexa Energy, LP Direct Energy Business, LLC Reliant Energy Retail Services, LLC
AEP Texas North CPL Retail Energy LP
desig. affil. of
WTU Retail Energy LP
Gexa Energy, LP Direct Energy Business, LLC Reliant Energy Retail Services, LLC
TNMP TXU Energy Retail Company, LLC Reliant Energy Retail Services, LLC Direct Energy Business, LLC Reliant Energy Retail Services, LLC

The REP listed is the POLR responsible for providing the Electricity Facts Label. For a complete list of Designated Providers of Last Resort, view links below.


2017 -2018 POLR Term

2015 - 2016 POLR Term