Who are these actions intended to help?
These efforts are intended to help those Texans in genuine financial distress as a result of
COVID-19, when their utility bills will literally break their family budget. Because the cost of
these temporary measures will ultimately be borne by rate payers (including customers with
suspended disconnects whose final balances are not totally offset by the COVID-19 surcharge
on actively paying customers), they should be reserved for those in dire circumstances.