Skip Navigation Links

Project #38674

Amendments to Customer Protection Rules Relating to Advanced Meters


In an effort to more fully provide benefits and functionality of the advanced metering system (AMS) to customers, amendments to relevant customer protection rules will be pursued. One issue that will be proposed is expanding the days and hours that AMS service requests will be processed. Providing customers the option to switch retail electric providers within one business day will also be examined. Other issues that would require amendments to customer protection rules may also be considered.

Staff Assigned

Therese Harris, Competitive Markets

Christine Wright
Shawnee Claiborn-Pinto
Rebecca Reed
John Zerwas

Project Schedule

The adopted rules will be published on November 25, 2011 and effective on November 28, 2011.

Documents Available

Order Adopting Amendments to §25.214 and §25.474 as Approved at the October 27, 2011 Open Meeting - MSWord (.doc)

Figure: 16 TAC §25.214(d) - MSWord (.doc)

Proposal for Publication of Amendments to §25.214 and §25.474 as Approved at the April 29, 2011 Open Meeting - MSWord (.doc)

Timeline for Rulemaking Project 38674