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Water and Sewer Utilities

The Public Utility Commission (PUC) is responsible for the general supervision and oversight of water and sewer utility regulation. This supervision and oversight includes processing applications for certified retail water and sewer utility service areas. The PUC also regulates retail water and sewer rates with original jurisdiction over certain rate functions and appellate jurisdiction over others.

The PUC is also responsible for determining whether utilities have the financial and managerial capability to provide continuous and adequate water or sewer service to the public. The PUC also offers assistance to consumers and provides oversight of submetering and allocated utility billing practices.

Assistance for Consumers and Utilities

For inquiries about customer service and protection rules please call 512-936-7405, or contact us by E-mail at water@puc.texas.gov. The PUC's Utili-Facts document titled, "Our Consumer Protection Team Can Help" provides information on how the PUC may be able to assist various water or sewer utilities and their customers.

Financial and Managerial Review and Assistance for Retail Water and Sewer Utilities

The PUC shall ensure that retail water or sewer utilities possess the financial, managerial and technical capability to provide continuous and adequate service and that they comply with Commission regulations. Please visit the Assistance for Public Water and Sewer Utilities page for detailed information.

Certificate of Convenience and Necessity (CCN) Service Areas

A CCN authorizes and requires utilities to provide continuous and adequate service to every customer who requests service in a certificated area. View the Rules and Guidance document for detailed information, forms and FAQs.

Establishing a New Water or Sewer Utility

Please visit the Establishing a New Water or Sewer Utility page detailing the basic steps required to determine whether there is a need to establish a new water or sewer utility.

Water and Sewer Submetering or Allocation

The Submetering or Allocation section provides a description and explanation of submetered and allocated utility billing.

Yearly Financial and Annual Reporting Requirements Submitted by Investor or Privately Owned Utilities

The PUC is responsible for reviewing audits, financials and revenue reports submitted by investor or privately owned utilities. The following publications and forms contain information on reporting requirements:

These publications can also be found on our Forms page.

The Annual Report that each Investor or Privately Owned Utility must be filed with PUC before April 1 of each Year.

Contact Us

For more information please E-mail your questions or comments to water@puc.texas.gov, or call our Water Utilities Division at 512-936-7405.