The Public Utility Commission of Texas regulates the state's electric, telecommunication, and water and sewer utilities, implements respective legislation, and provides customer assistance in resolving consumer complaints.
If you lose power, please call your utility company to report the outage. You can find outage maps by checking our Storm Safety Resource Guide.
WHEN SHOULD YOU....
PUCT Assesses $579,000 in Penalties for Electric Rule ViolationsApril 25, 2025 | Austin, Texas
If you are unable to come to a satisfactory resolution with your provider, you should then file a complaint with the PUCT Consumer Protection Division. Before you begin the process, it is important that you understand your rights as a utility customer.
PUCT oversees electric companies and may be able to assist you.
Do you have a complaint about your local telephone service?
Do you have a concern about water quality, service, or billing?
On the No-Call List and receiving unwanted telephone calls.
The 5 PUCT commissioners are appointed by the governor to six-year, staggered terms.
Chairman
Commissioner
PUCT is commited to involving the public in the decision-making processes.
OPEN MEETINGAgendas, Minutes, and Broadcast
ASSISTANCEPaying Your Bill
NEWS RELEASESPUCT Press Releases
CCN MAPPINGResources
INTERCHANGEFiler Application
COMPLAINTFile an Informal Complaint
Frequently Asked QuestionsFAQs
EMPLOYMENT OPPORTUNITIESWe Are Hiring
Learn more about what we're doing at the Public Utility Commission of Texas (PUCT) in PUCurrenT, a quarterly newsletter that shares how PUCT staff protect customers, foster competition, and promote high quality utility infrastructure for all Texans.
