The Public Utility Commission of Texas regulates the state's electric, telecommunication, and water and sewer utilities, implements respective legislation, and provides customer assistance in resolving consumer complaints.
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If you are unable to come to a satisfactory resolution with your provider,
you should then file a complaint with the PUCT Consumer Protection Division.
Before you begin the process, it is important that you understand your
rights as a utility customer.
PUCT oversees electric companies and may be able to assist you.
Do you have a complaint about your local telephone service?
Do you have a concern about water quality, service, or billing?
On the No-Call List and receiving unwanted telephone calls.
The 5 PUCT commissioners are appointed by the governor to six-year, staggered terms.
PUCT is commited to involving the public in the decision-making processes.
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