Before submitting a complaint with the PUCTPlease contact your water or sewer service provider first and allow them to investigate your complaint. If you are unable to come to a satisfactory resolution with your service provider, you may then submit a complaint with the PUCT.
Check if PUCT has jurisdiction and can handle your complaint.
PUCT primarily handles complaints for investor-owned utilities that operate outside of a city. For more information, please refer to this factsheet . For water quality issues related to water taste, color, smell, or sediment, please contact Texas Commission on Environment Quality .