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Public Utility Commission of Texas
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PLACEHOLDER H2 TO MEET WCAG REQUIREMENT

Utility Bill or Service Question

Question about your utility bill or service, please contact Consumer Protection.

PUCT E-Filing System Question

Questions about the PUCT E-Filing system or questions about filing with the PUC, please contact Central Records.

Website Technical Support

The PUC publishes files in a variety of formats. Some of these files may require additional software.

 

PHONE:

Agency Switchboard: 512-936-7000
Assistance Hotlines: 888-782-8477 or 512-936-7120
Central Records: 512-936-7180

HOURS:

Agency Switchboard: 8AM - 5PM, M-F
Assistance Hotlines: 8AM - 4PM, M-F
Central Records: 9AM - 5PM, M-F, Closed Friday Noon - 1PM

MAILING ADDRESS:

Public Utility Commission of Texas
P.O. Box 13326
Austin, TX 78711-3326

PHYSICAL LOCATION:

William B. Travis Building
1701 N. Congress Ave
Suite 7-110
Austin, TX 78701

 

SUBMIT A COMPLAINT WITH THE PUC

If you are unable to come to a satisfactory resolution with your provider, you should then file a complaint with the PUC's Consumer Protection Division. Before you begin the process, it is important that you understand your rights as a utility customer.

Electricity

PUCT oversees electric companies and may be able to assist you.

Telephone

Do you have a complaint about your local telephone service?

Water

Do you have a concern about water quality, service, or billing?

Do Not Call

On the No-Call List and receiving unwanted telephone calls.

Press:

Please direct all press inquiries to media@puc.texas.gov

Employment Verification:

Please send employment verifications to hr@puc.texas.gov. All verifications are completed in writing.

Fraud, Waste and Abuse Hotline:

If you would like to report fraud, waste or abuse occurring at the Public Utility Commission of Texas, call the Internal Auditor of the PUC at 512-936-7000 or the Texas State Auditor's Hotline at 1-800-TX-AUDIT.

 


Agency Information:

Staff Directory

Searchable directory of PUCT employee names and phone numbers.

Telephone & Fax Directory

Online directory of PUCT department names and contact numbers.

Maps and Parking

PUCT offices are located in the William B. Travis Building 1701 Congress Avenue.

PUCT Floor Map

PUCT main offices are located on the 7th floor of the William B. Travis Building.

Website Support

Information to support technical issues related to resources availabe from PUCT websites.

Public Information Act Requests

The Public Information Act, Texas Government Code, Chapter 552, provides public access to government records.