COVID-19 Information for Texas Utility Consumers

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What is the PUC doing to help Texans experiencing economic hardship due to COVID-19?

On March 26th, the Public Utility Commission of Texas responded to the governor's declaration of emergency with a plan to mitigate the impact of COVID-19 on Texas utility customers who are experiencing genuine economic hardship as a result of the pandemic.

Who are these actions intended to help?

These efforts are intended to help those Texans in genuine financial distress as a result of COVID-19, when their utility bills will literally break their family budget. Because the cost of these temporary measures will ultimately be borne by rate payers (including customers with suspended disconnects whose final balances are not totally offset by the COVID-19 surcharge on actively paying customers), they should be reserved for those in dire circumstances.

ASSISTANCE FOR WATER AND SEWER UTILITIES
(AND THEIR CUSTOMERS)