Public Utility Commission of Texas

Customer Complaint Statistics

Retail Electric Providers
       From:  2/1/2021      To:  7/31/2021

8/2/2021 7:13:42 AM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company GRIDDY ENERGY LLC 383 0 0 376 0 1 6 0
 
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 269 16 1 198 0 26 28 2
  DBA or Former Names:
[ NRG BUSINESS ], [ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
Graph Company ENTRUST ENERGY INC 269 3 0 259 0 1 6 0
 
Graph Company TXU ENERGY RETAIL COMPANY LLC 259 16 1 172 0 27 43 10
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ]
Graph Company LPT LLC 202 72 0 113 0 6 11 0
  DBA or Former Names:
[ Liberty Power ], [ LPT SP LLC ]
Graph Company MIDAMERICAN ENERGY SERVICES LLC 171 0 0 170 0 1 0 0
 
Graph Company CHAMPION ENERGY SERVICES LLC 151 0 0 139 0 2 10 1
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ]
Graph Company AMBIT TEXAS LLC 128 23 0 76 0 17 12 3
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company GEXA ENERGY LP 127 4 0 88 0 19 16 1
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company VALUE BASED BRANDS LLC 120 0 0 68 1 26 25 1
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ], [ Express Energy ], [ Veteran Energy ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 96 1 0 81 0 10 4 1
 
Graph Company JUST ENERGY TEXAS LP 86 16 0 52 0 4 14 0
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company US RETAILERS LLC 80 1 0 62 0 6 11 2
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ Discount Power ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company DIRECT ENERGY LP 79 15 0 50 0 5 9 3
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company PULSE POWER LLC 71 7 0 41 0 14 9 2
  DBA or Former Names:
[ Energy to Go ], [ Lone Star Energy ], [ New Power Texas ], [ PowerNext ]
Graph Company CONSTELLATION NEWENERGY INC 66 3 0 55 0 2 6 0
  DBA or Former Names:
[ AES NEWENERGY ], [ Constellation ], [ NEWENERGY ], [ STARTEX POWER ]
Graph Company BRILLIANT ENERGY LLC 62 0 0 30 0 3 29 0
 
Graph Company SUMMER ENERGY LLC 60 2 0 55 0 2 1 6
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company FRONTIER UTILITIES LLC 57 5 0 35 0 7 10 3
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company STREAM SPE LTD 50 3 0 31 0 9 7 1
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
Graph Company TRIEAGLE ENERGY LP 50 3 0 35 0 6 6 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
Graph Company FIRST CHOICE POWER LLC 39 5 0 21 0 6 7 2
  DBA or Former Names:
[ FIRST CHOICE POWER ]
Graph Company AP GAS & ELECTRIC (TX) LLC 37 2 0 33 0 2 0 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company FULCRUM RETAIL ENERGY LLC 31 2 0 23 0 1 5 1
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company IBERDROLA SOLUTIONS LLC 31 17 0 7 0 6 1 0
  DBA or Former Names:
[ Iberdrola ], [ Iberdrola Texas ], [ Iberdrola USA ]
Graph Company MP2 ENERGY TEXAS LLC 25 1 0 21 0 0 3 0
  DBA or Former Names:
[ COST PLUS ENERGY ]
Graph Company JP ENERGY RESOURCES LLC 23 2 0 12 0 1 8 0
  DBA or Former Names:
[ ALMIKA SOLAR ], [ Ampra Energy ], [ Beyond Energy ], [ Peso Power ], [ Prepay Power ]
Graph Company SPARK ENERGY LLC 21 2 0 14 0 4 1 0
 
Graph Company RHYTHM OPS LLC 19 1 0 10 0 2 6 0
  DBA or Former Names:
[ RHYTHM ]
Graph Company 174 POWER GLOBAL RETAIL TEXAS LLC 18 2 0 12 0 2 2 0
  DBA or Former Names:
[ CHARIOT ENERGY ]
Graph Company V247 POWER CORPORATION 16 2 0 6 0 2 6 0
 
Graph Company OUR ENERGY LLC 15 0 0 13 0 0 2 0
 
Graph Company TARA ENERGY LLC 15 3 1 8 0 1 2 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company BROOKLET ENERGY DISTRIBUTION LLC 14 0 0 6 0 5 3 2
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ]
Graph Company CPL RETAIL ENERGY LP 14 0 0 9 0 1 4 0
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company YOUNG ENERGY LLC 13 2 0 5 0 6 0 1
  DBA or Former Names:
[ Mio Electric ], [ Neo Electricity ], [ PAGA MENOS ], [ PAYLESS POWER ], [ UNO ENERGY ]
Graph Company VOLT ELECTRICITY PROVIDER LP 12 0 0 10 0 0 2 0
  DBA or Former Names:
[ VOLT EP ]
Graph Company TEXPO POWER LP 11 0 0 8 0 1 2 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company XOOM ENERGY TEXAS LLC 8 0 0 7 0 1 0 0
 
Graph Company ENGIE RETAIL LLC 8 0 0 5 0 2 1 0
  DBA or Former Names:
[ THINK ENERGY ]
Graph Company HUDSON ENERGY SERVICES LLC 7 2 0 5 0 0 0 0
 
Graph Company POGO ENERGY LLC 7 1 0 3 0 2 1 1
  DBA or Former Names:
[ Pogo Energy ]
Graph Company POWER OF TEXAS HOLDINGS INC 5 0 0 4 0 0 1 0
  DBA or Former Names:
[ POWER OF TEXAS ]
Graph Company WTU RETAIL ENERGY LP 5 0 0 3 0 0 2 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company WINDROSE POWER AND GAS LLC 5 0 0 4 0 0 1 0
  DBA or Former Names:
[ Super Power ], [ Windrose ], [ WINDROSE ENERGY ]
Graph Company ATG CLEAN ENERGY HOLDINGS INC 4 0 0 3 0 0 1 0
  DBA or Former Names:
[ ATG Clean Energy ], [ Green Direct ], [ GREEN ENERGY EXCHANGE ], [ Texas Power Outlet ]
Graph Company ELIGO ENERGY TX LLC 4 0 0 3 0 0 1 0
 
Graph Company Evolve Retail Energy LLC 3 1 0 1 0 0 1 0
  DBA or Former Names:
[ Evolve ], [ Evolve Energy ], [ Octopus ], [ Octopus Energy ]
Graph Company TOMORROW ENERGY CORP 3 1 0 2 0 0 0 0
 
Graph Company INFUSE ENERGY LLC 3 0 0 3 0 0 0 0
 
Graph Company ACCENT ENERGY TEXAS LP 3 0 0 3 0 0 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company HERITAGE POWER LLC 3 1 0 1 0 0 1 0
 
Graph Company TITAN GAS LLC 2 0 0 0 0 0 2 0
  DBA or Former Names:
[ CleanSky Energy ], [ TITAN GAS AND POWER ]
Graph Company ENERGY MONGER LLC 2 0 0 2 0 0 0 0
 
Graph Company SFE ENERGY TEXAS INC 2 1 0 1 0 0 0 0
 
Graph Company SOUTHERN FEDERAL POWER LLC 2 0 0 1 0 0 1 0
  DBA or Former Names:
[ Ranchero Power ], [ Watt Bro ]
Graph Company GRIDPLUS TEXAS INC 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ GridPlus Energy ], [ GridPlus Energy Connect ]
Graph Company CALPINE ENERGY SOLUTIONS LLC 1 0 0 1 0 0 0 0
 
Graph Company NEC Co-op Energy 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company CLEARVIEW ELECTRIC INC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company MQE LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ My Quest Energy ]
Graph Company GBPOWER LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ G-POWER ]
Graph Company NATIONAL GAS & ELECTRIC TEXAS LLC 0 0 0 0 0 0 0 0
 
Graph Company ILUMINAR ENERGY LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ALLTEX POWER & LIGHT ], [ CONSERVICE ENERGY ], [ PREMIUM POWER & LIGHT ]
Graph Company NORTH AMERICAN POWER AND GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ North American Power Business LLC ]
Graph Company TERM POWER & GAS LLC (TERM) 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ENCOA ], [ TERM ENERGY ]
Graph Company World Power & Gas LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Milestone Energy ], [ Texans Energy ]
Graph Company 3000 Energy Corp 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ PENSTAR POWER ], [ PENSTAR POWER LLC ], [ PENSTAR POWER LLC 1 ]
Graph Company BLUE STAR ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company BULB US LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Bulb ]
Graph Company VARSITY ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company SMARTENERGY HOLDINGS LLC 0 0 0 0 0 0 0 0
 
Graph Company TRUE COMMODITIES LLC 0 0 0 0 0 0 0 0
 
Graph Company PRO POWER PROVIDERS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Circular Energy ]
Graph Company AXON POWER & GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Axon Power ]
  Totals: 3273 238 3 2462 1 239 330 43