Public Utility Commission of Texas

Customer Complaint Statistics

Retail Electric Providers
       From:  10/1/2018      To:  3/31/2019

4/21/2019 1:37:52 AM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company US RETAILERS LLC 137 13 0 87 0 12 25 1
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ Discount Power ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company TXU ENERGY RETAIL COMPANY LLC 128 7 1 77 0 24 19 2
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ]
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 125 23 1 72 0 9 20 2
  DBA or Former Names:
[ NRG BUSINESS ], [ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
Graph Company TRIEAGLE ENERGY LP 110 29 1 50 0 18 12 2
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
Graph Company STREAM SPE LTD 96 6 1 58 1 13 17 2
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
Graph Company GEXA ENERGY LP 88 8 0 48 0 16 16 3
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 85 21 0 49 0 4 11 2
 
Graph Company JUST ENERGY TEXAS LP 79 16 0 45 0 7 11 0
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company AMBIT TEXAS LLC 78 6 1 49 0 13 9 1
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company FULCRUM RETAIL ENERGY LLC 69 15 1 39 0 4 10 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company CONSTELLATION NEWENERGY INC 58 2 0 43 0 2 11 0
  DBA or Former Names:
[ AES NEWENERGY ], [ Constellation ], [ NEWENERGY ], [ STARTEX POWER ]
Graph Company DIRECT ENERGY LP 51 8 0 30 0 4 9 3
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company FRONTIER UTILITIES LLC 50 2 1 39 0 7 1 0
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company VALUE BASED BRANDS LLC 46 1 0 33 0 4 8 0
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ], [ Express Energy ]
Graph Company FIRST CHOICE POWER LLC 40 6 1 22 0 5 6 2
  DBA or Former Names:
[ FIRST CHOICE POWER ], [ FIRST CHOICE POWER POLR ]
Graph Company ENTRUST ENERGY INC 39 10 0 20 0 3 6 0
 
Graph Company LIFEENERGY LLC 36 6 0 17 0 7 6 0
 
Graph Company OUR ENERGY LLC 27 4 0 19 0 2 2 0
 
Graph Company SPARK ENERGY LLC 25 0 0 17 0 5 3 0
 
Graph Company POWER OF TEXAS HOLDINGS INC 24 13 0 9 0 1 1 0
  DBA or Former Names:
[ POWER OF TEXAS ]
Graph Company LPT LLC 21 15 0 6 0 0 0 0
  DBA or Former Names:
[ LPT SP LLC ]
Graph Company VEH LLC 21 0 0 19 0 1 1 1
 
Graph Company CPL RETAIL ENERGY LP 19 8 0 8 0 0 3 0
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company CHAMPION ENERGY SERVICES LLC 18 2 0 9 0 5 2 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ]
Graph Company TARA ENERGY LLC 18 3 0 10 0 2 3 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company BOUNCE ENERGY INC 16 0 0 8 0 4 4 0
 
Graph Company SUMMER ENERGY LLC 13 0 0 5 0 5 3 2
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company YOUNG ENERGY LLC 10 1 0 5 0 3 1 2
  DBA or Former Names:
[ Mio Electric ], [ Neo Electricity ], [ PAGA MENOS ], [ PAYLESS POWER ], [ UNO ENERGY ]
Graph Company MEGA ENERGY LP 8 3 0 3 0 1 1 0
  DBA or Former Names:
[ Milestone Energy ], [ Texans Energy ]
Graph Company HUDSON ENERGY SERVICES LLC 6 3 0 3 0 0 0 0
 
Graph Company BROOKLET ENERGY DISTRIBUTION LLC 6 0 0 4 0 2 0 3
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ]
Graph Company INFINITE ELECTRIC LLC 5 0 0 4 0 0 1 0
  DBA or Former Names:
[ INFINITE ENERGY ]
Graph Company ENGIE RETAIL LLC 3 0 0 2 0 1 0 0
  DBA or Former Names:
[ THINK ENERGY ]
Graph Company BRILLIANT ENERGY LLC 3 1 0 2 0 0 0 0
 
Graph Company INFUSE ENERGY LLC 3 0 0 2 0 1 0 0
 
Graph Company V247 POWER CORPORATION 3 0 0 2 0 1 0 0
 
Graph Company WTU RETAIL ENERGY LP 3 0 0 2 0 0 1 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company VOLT ELECTRICITY PROVIDER LP 3 0 0 1 0 2 0 0
  DBA or Former Names:
[ VOLT EP ]
Graph Company TEXPO POWER LP 2 0 0 1 0 1 0 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company AP GAS & ELECTRIC (TX) LLC 2 0 0 1 0 1 0 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company WINDROSE POWER AND GAS LLC 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ Super Power ], [ WINDROSE ENERGY ]
Graph Company VETERAN ENERGY LLC 2 0 0 2 0 0 0 0
 
Graph Company MIDAMERICAN ENERGY SERVICES LLC 2 1 0 1 0 0 0 0
 
Graph Company CLEARVIEW ELECTRIC INC 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company POGO ENERGY LLC 2 0 0 1 0 1 0 0
  DBA or Former Names:
[ Pogo Energy ], [ POGO ENERGY ], [ POGO ENERGY ]
Graph Company ILUMINAR ENERGY LLC 2 1 0 1 0 0 0 0
  DBA or Former Names:
[ ALLTEX POWER & LIGHT ], [ CONSERVICE ENERGY ], [ PREMIUM POWER & LIGHT ]
Graph Company AMERICAN L&P CO 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ AMERICAN LIGHT & POWER ], [ AMERICAN LP ], [ AMERICAN XP ], [ GENERAL LIGHT & POWER INC ], [ GENERAL POWER & LIGHT ]
Graph Company NEC Co-op Energy 1 1 0 0 0 0 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company GBPOWER LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ G-POWER ]
Graph Company MP2 ENERGY TEXAS LLC 1 1 0 0 0 0 0 0
  DBA or Former Names:
[ COST PLUS ENERGY ]
Graph Company AXON POWER & GAS LLC 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ Axon Power ]
Graph Company PEGASUS ALLIANCE CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ONPAC ENERGY ], [ YPAYS MORE ]
Graph Company ACCENT ENERGY TEXAS LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company NORTH AMERICAN POWER AND GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ North American Power Business LLC ]
Graph Company TERM POWER & GAS LLC (TERM) 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ENCOA ], [ TERM ENERGY ]
Graph Company PENSTAR POWER LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ PENSTAR POWER LLC 1 ]
Graph Company AGERA ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company QUEST DISTRIBUTORS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ My Quest Energy ]
Graph Company PULSE POWER LLC 0 0 0 0 0 0 0 0
 
Graph Company ELIGO ENERGY TX LLC 0 0 0 0 0 0 0 0
 
Graph Company 174 POWER GLOBAL RETAIL TEXAS LLC 0 0 0 0 0 0 0 0
 
Graph Company SFE ENERGY TEXAS INC 0 0 0 0 0 0 0 0
 
Graph Company GRIDPLUS TEXAS INC 0 0 0 0 0 0 0 0
 
Graph Company CALPINE ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company SOURCE POWER & GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ SOURCE ], [ SOURCE POWER & GAS LLC RES ], [ SOURCE POWER & GAS LLC RT ]
Graph Company PRO POWER PROVIDERS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Circular Energy ]
Graph Company EVERYTHING ENERGY LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ EVERYTHING ENERGY ], [ INDEPENDENCE ENERGY ]
  Totals: 1591 236 8 931 1 192 223 28