Public Utility Commission of Texas

Customer Complaint Statistics

Retail Electric Providers
       From:  3/31/2021      To:  9/30/2021

10/21/2021 9:40:34 AM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company ENTRUST ENERGY INC 284 1 0 279 0 0 4 1
 
Graph Company TXU ENERGY RETAIL COMPANY LLC 236 21 1 123 0 44 47 14
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ]
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 228 19 0 150 0 31 28 4
  DBA or Former Names:
[ NRG BUSINESS ], [ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
Graph Company MIDAMERICAN ENERGY SERVICES LLC 186 0 0 179 0 7 0 0
 
Graph Company CHAMPION ENERGY SERVICES LLC 154 1 0 145 0 1 7 1
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ]
Graph Company LPT LLC 144 74 0 43 0 12 15 2
  DBA or Former Names:
[ Liberty Power ], [ LPT SP LLC ]
Graph Company GEXA ENERGY LP 129 8 0 83 0 21 17 1
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company AMBIT TEXAS LLC 125 26 0 54 0 28 17 3
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company JUST ENERGY TEXAS LP 99 18 0 51 0 11 19 0
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 94 1 0 77 0 13 3 1
 
Graph Company VALUE BASED BRANDS LLC 80 2 0 46 0 19 13 2
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ], [ Express Energy ], [ Veteran Energy ]
Graph Company PULSE POWER LLC 80 5 0 46 0 17 12 1
  DBA or Former Names:
[ Energy to Go ], [ Lone Star Energy ], [ New Power Texas ], [ PowerNext ]
Graph Company DIRECT ENERGY LP 74 16 1 36 0 12 9 5
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company SUMMER ENERGY LLC 71 3 0 58 0 9 1 6
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company US RETAILERS LLC 70 1 0 47 0 8 14 2
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ Discount Power ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company CONSTELLATION NEWENERGY INC 68 4 0 45 0 10 9 2
  DBA or Former Names:
[ AES NEWENERGY ], [ Constellation ], [ NEWENERGY ], [ STARTEX POWER ]
Graph Company FRONTIER UTILITIES LLC 55 5 0 28 0 14 8 1
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company TRIEAGLE ENERGY LP 52 2 0 33 0 11 6 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
Graph Company BRILLIANT ENERGY LLC 49 0 0 26 0 2 21 0
 
Graph Company AP GAS & ELECTRIC (TX) LLC 44 10 0 31 0 2 1 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company FIRST CHOICE POWER LLC 43 9 0 19 0 8 7 3
  DBA or Former Names:
[ FIRST CHOICE POWER ]
Graph Company STREAM SPE LTD 36 1 0 20 0 10 5 1
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
Graph Company V247 POWER CORPORATION 35 1 0 10 0 2 22 0
 
Graph Company JP ENERGY RESOURCES LLC 27 5 0 18 0 1 3 0
  DBA or Former Names:
[ ALMIKA SOLAR ], [ Ampra Energy ], [ Beyond Energy ], [ Peso Power ], [ Prepay Power ]
Graph Company MP2 ENERGY TEXAS LLC 26 2 0 21 0 0 3 0
  DBA or Former Names:
[ COST PLUS ENERGY ]
Graph Company FULCRUM RETAIL ENERGY LLC 26 3 0 18 0 0 5 2
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company SPARK ENERGY LLC 24 1 0 20 0 3 0 0
 
Graph Company GRIDDY ENERGY LLC 24 0 0 24 0 0 0 0
 
Graph Company TARA ENERGY LLC 21 3 1 12 0 2 3 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company BROOKLET ENERGY DISTRIBUTION LLC 21 0 0 7 0 12 2 5
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ]
Graph Company RHYTHM OPS LLC 20 0 0 10 0 3 7 0
  DBA or Former Names:
[ RHYTHM ]
Graph Company YOUNG ENERGY LLC 17 2 0 6 0 9 0 2
  DBA or Former Names:
[ Cost Plus Power ], [ Mio Electric ], [ PAYLESS POWER ], [ SmarTricity ], [ UNO ENERGY ]
Graph Company TEXPO POWER LP 13 1 0 8 0 2 2 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company CPL RETAIL ENERGY LP 12 0 0 7 0 0 5 1
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company OUR ENERGY LLC 11 0 0 10 0 0 1 0
 
Graph Company 174 POWER GLOBAL RETAIL TEXAS LLC 10 0 0 6 0 1 3 0
  DBA or Former Names:
[ CHARIOT ENERGY ]
Graph Company Evolve Retail Energy LLC 10 3 0 6 0 0 1 0
  DBA or Former Names:
[ Evolve ], [ Evolve Energy ], [ Octopus ], [ Octopus Energy ]
Graph Company INFUSE ENERGY LLC 7 0 0 5 0 1 1 0
 
Graph Company ENGIE RETAIL LLC 7 0 0 4 0 2 1 0
  DBA or Former Names:
[ THINK ENERGY ]
Graph Company XOOM ENERGY TEXAS LLC 5 0 0 5 0 0 0 0
 
Graph Company POGO ENERGY LLC 5 0 0 1 0 4 0 0
  DBA or Former Names:
[ Pogo Energy ]
Graph Company HUDSON ENERGY SERVICES LLC 5 2 0 3 0 0 0 0
 
Graph Company ELIGO ENERGY TX LLC 4 0 0 2 0 1 1 0
 
Graph Company SOUTHERN FEDERAL POWER LLC 4 0 0 2 0 1 1 0
  DBA or Former Names:
[ Ranchero Power ], [ Watt Bro ]
Graph Company HERITAGE POWER LLC 4 1 0 1 0 1 1 0
 
Graph Company WINDROSE POWER AND GAS LLC 4 0 0 3 0 0 1 0
  DBA or Former Names:
[ Super Power ], [ Windrose ], [ WINDROSE ENERGY ]
Graph Company TOMORROW ENERGY CORP 4 2 0 2 0 0 0 0
 
Graph Company TITAN GAS LLC 3 0 0 1 0 0 2 0
  DBA or Former Names:
[ CleanSky Energy ], [ TITAN GAS AND POWER ]
Graph Company POWER OF TEXAS HOLDINGS INC 3 0 0 2 0 0 1 0
  DBA or Former Names:
[ POWER OF TEXAS ]
Graph Company VOLT ELECTRICITY PROVIDER LP 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ VOLT EP ]
Graph Company SFE ENERGY TEXAS INC 2 1 0 1 0 0 0 0
 
Graph Company ACCENT ENERGY TEXAS LP 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company 3000 Energy Corp 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ PENSTAR POWER ], [ PENSTAR POWER LLC ], [ PENSTAR POWER LLC 1 ]
Graph Company NEC Co-op Energy 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company CALPINE ENERGY SOLUTIONS LLC 1 0 0 1 0 0 0 0
 
Graph Company WTU RETAIL ENERGY LP 1 0 0 0 0 0 1 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company GRIDPLUS TEXAS INC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ GridPlus Energy ], [ GridPlus Energy Connect ]
Graph Company SMARTENERGY HOLDINGS LLC 0 0 0 0 0 0 0 0
 
Graph Company BULB US LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Bulb ]
Graph Company VARSITY ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company BLUE STAR ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company NATIONAL GAS & ELECTRIC TEXAS LLC 0 0 0 0 0 0 0 0
 
Graph Company TRUE COMMODITIES LLC 0 0 0 0 0 0 0 0
 
Graph Company IRONHORSE POWER SERVICES LLC 0 0 0 0 0 0 0 0
 
Graph Company BRANCH ENERGY HOLDINGS INC 0 0 0 0 0 0 0 0
 
Graph Company AXON POWER & GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Axon Power ]
Graph Company MQE LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ My Quest Energy ]
Graph Company PRO POWER PROVIDERS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Circular Energy ]
Graph Company NORTH AMERICAN POWER AND GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ North American Power Business LLC ]
Graph Company CLEARVIEW ELECTRIC INC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company ILUMINAR ENERGY LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ALLTEX POWER & LIGHT ], [ CONSERVICE ENERGY ], [ PREMIUM POWER & LIGHT ]
Graph Company World Power & Gas LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Milestone Energy ], [ Texans Energy ]
  Totals: 2764 254 3 1841 0 336 330 60