Public Utility Commission of Texas

Customer Complaint Statistics

Retail Electric Providers
       From:  5/1/2019      To:  10/31/2019

11/20/2019 11:31:56 PM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company AMBIT TEXAS LLC 276 15 0 209 0 22 30 2
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company GRIDDY ENERGY LLC 244 2 0 229 0 2 11 0
 
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 206 45 1 123 0 8 29 2
  DBA or Former Names:
[ NRG BUSINESS ], [ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
Graph Company TXU ENERGY RETAIL COMPANY LLC 180 13 1 102 0 37 27 2
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ]
Graph Company US RETAILERS LLC 122 15 0 79 0 9 19 0
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ Discount Power ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company JUST ENERGY TEXAS LP 119 22 2 66 0 14 15 1
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company STREAM SPE LTD 115 3 1 55 0 13 43 1
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
Graph Company DIRECT ENERGY LP 108 13 1 45 0 20 29 2
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company GEXA ENERGY LP 106 5 1 64 0 12 24 1
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company LPT LLC 102 54 0 21 0 11 16 2
  DBA or Former Names:
[ Liberty Power ], [ LPT SP LLC ]
Graph Company GBPOWER LLC 102 3 0 19 0 67 13 69
  DBA or Former Names:
[ G-POWER ]
Graph Company ENTRUST ENERGY INC 79 12 0 58 0 1 8 0
 
Graph Company GREEN MOUNTAIN ENERGY COMPANY 76 18 0 41 0 6 11 0
 
Graph Company CONSTELLATION NEWENERGY INC 71 18 1 42 0 1 9 1
  DBA or Former Names:
[ AES NEWENERGY ], [ Constellation ], [ NEWENERGY ], [ STARTEX POWER ]
Graph Company FULCRUM RETAIL ENERGY LLC 69 16 1 30 0 14 8 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company TRIEAGLE ENERGY LP 59 5 1 38 0 9 6 1
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
Graph Company FIRST CHOICE POWER LLC 40 2 1 15 0 9 13 0
  DBA or Former Names:
[ FIRST CHOICE POWER ], [ FIRST CHOICE POWER POLR ]
Graph Company CHAMPION ENERGY SERVICES LLC 40 3 0 36 0 0 1 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ]
Graph Company MEGA ENERGY LP 38 0 0 33 0 2 3 0
  DBA or Former Names:
[ Milestone Energy ], [ Texans Energy ]
Graph Company VALUE BASED BRANDS LLC 38 7 0 25 0 1 5 2
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ], [ Express Energy ]
Graph Company CPL RETAIL ENERGY LP 33 10 0 10 0 8 5 0
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company FRONTIER UTILITIES LLC 32 4 0 19 0 5 4 0
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company PULSE POWER LLC 31 2 0 17 0 4 8 0
  DBA or Former Names:
[ Energy to Go ], [ Lone Star Energy ], [ New Power Texas ], [ PowerNext ]
Graph Company TARA ENERGY LLC 25 5 0 17 0 1 2 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company OUR ENERGY LLC 19 1 0 14 0 0 4 0
 
Graph Company HUDSON ENERGY SERVICES LLC 17 7 0 9 0 0 1 0
 
Graph Company SPARK ENERGY LLC 17 2 0 9 0 2 4 0
 
Graph Company ENGIE RETAIL LLC 14 1 0 10 0 3 0 0
  DBA or Former Names:
[ THINK ENERGY ]
Graph Company VOLT ELECTRICITY PROVIDER LP 14 0 0 13 0 0 1 0
  DBA or Former Names:
[ VOLT EP ]
Graph Company YOUNG ENERGY LLC 12 1 0 5 0 2 4 1
  DBA or Former Names:
[ Mio Electric ], [ Neo Electricity ], [ PAGA MENOS ], [ PAYLESS POWER ], [ UNO ENERGY ]
Graph Company WTU RETAIL ENERGY LP 9 0 0 8 0 1 0 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company INFUSE ENERGY LLC 8 0 0 5 0 2 1 0
 
Graph Company SUMMER ENERGY LLC 8 0 0 5 0 1 2 0
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company INFINITE ELECTRIC LLC 8 1 0 5 0 1 1 0
  DBA or Former Names:
[ INFINITE ENERGY ]
Graph Company POWER OF TEXAS HOLDINGS INC 8 0 0 6 0 1 1 0
  DBA or Former Names:
[ POWER OF TEXAS ]
Graph Company BROOKLET ENERGY DISTRIBUTION LLC 7 1 0 0 0 3 3 0
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ]
Graph Company TEXPO POWER LP 6 1 0 2 0 1 2 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company BOUNCE ENERGY INC 6 0 0 4 0 1 1 0
 
Graph Company ATG CLEAN ENERGY HOLDINGS INC 6 2 0 1 0 0 3 0
  DBA or Former Names:
[ GREEN ENERGY EXCHANGE ], [ Texas Power Outlet ]
Graph Company AXON POWER & GAS LLC 5 0 0 2 0 2 1 0
  DBA or Former Names:
[ Axon Power ]
Graph Company AP GAS & ELECTRIC (TX) LLC 5 1 0 2 0 1 1 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company BRILLIANT ENERGY LLC 4 0 0 1 0 1 2 0
 
Graph Company MP2 ENERGY TEXAS LLC 4 1 0 3 0 0 0 0
  DBA or Former Names:
[ COST PLUS ENERGY ]
Graph Company 174 POWER GLOBAL RETAIL TEXAS LLC 3 0 0 0 0 0 3 0
  DBA or Former Names:
[ CHARIOT ENERGY ]
Graph Company VETERAN ENERGY LLC 3 0 1 2 0 0 0 0
 
Graph Company AGERA ENERGY LLC 3 0 0 3 0 0 0 0
 
Graph Company V247 POWER CORPORATION 2 0 0 1 0 0 1 0
 
Graph Company POGO ENERGY LLC 2 0 0 1 0 1 0 0
  DBA or Former Names:
[ Pogo Energy ]
Graph Company ELIGO ENERGY TX LLC 2 0 0 2 0 0 0 0
 
Graph Company MIDAMERICAN ENERGY SERVICES LLC 2 0 0 1 0 0 1 0
 
Graph Company WINDROSE POWER AND GAS LLC 2 1 0 1 0 0 0 0
  DBA or Former Names:
[ Super Power ], [ WINDROSE ENERGY ]
Graph Company ACCENT ENERGY TEXAS LP 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company CLEARVIEW ELECTRIC INC 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company 3000 Energy Corp 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ PENSTAR POWER ], [ PENSTAR POWER LLC ], [ PENSTAR POWER LLC 1 ]
Graph Company NEC Co-op Energy 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company AMERICAN L&P CO 1 0 0 0 0 0 1 0
  DBA or Former Names:
[ AMERICAN LIGHT & POWER ], [ AMERICAN LP ], [ AMERICAN XP ], [ GENERAL LIGHT & POWER INC ], [ GENERAL POWER & LIGHT ]
Graph Company PRO POWER PROVIDERS LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ Circular Energy ]
Graph Company SFE ENERGY TEXAS INC 0 0 0 0 0 0 0 0
 
Graph Company SMARTENERGY HOLDINGS LLC 0 0 0 0 0 0 0 0
 
Graph Company TERM POWER & GAS LLC (TERM) 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ENCOA ], [ TERM ENERGY ]
Graph Company NORTH AMERICAN POWER AND GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ North American Power Business LLC ]
Graph Company EVERYTHING ENERGY LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ EVERYTHING ENERGY ], [ INDEPENDENCE ENERGY ]
Graph Company ILUMINAR ENERGY LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ALLTEX POWER & LIGHT ], [ CONSERVICE ENERGY ], [ PREMIUM POWER & LIGHT ]
Graph Company QUEST DISTRIBUTORS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ My Quest Energy ]
Graph Company Evolve Retail Energy LLC 0 0 0 0 0 0 0 0
 
Graph Company GRIDPLUS TEXAS INC 0 0 0 0 0 0 0 0
 
Graph Company SOUTHERN FEDERAL POWER LLC 0 0 0 0 0 0 0 0
 
Graph Company BULB US LLC 0 0 0 0 0 0 0 0
 
Graph Company CALPINE ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company PEGASUS ALLIANCE CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ONPAC ENERGY ], [ YPAYS MORE ]
  Totals: 2516 312 12 1516 0 299 377 87