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Electricity Options Charges on Your Electricity Bill Electricity Options - Charges On Your Electric Bill. Customer Complaint Statistics Retail electric providers customer complaint statistics. Electric Outage Links Utility company list with current outage maps and options to call to report. Metering Information on Smart Meters, Submetering, and Master Metering. Power To Choose The Public Utility Commission's (PUCT) website for comparing electric rates in deregulated communities. Provider of Last Resort (POLR) A POLR serves as the back-up electric service provider in the deregulated communities in the event a Retail Electric Provider (REP) leaves the market. Retail Energy Credit Marketers & Rates Utilities and retailers are required to meet certain renewable generation targets which can be met by generating renewable power or by purchasing RECs.