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Consumer Protection  

Consumer Protection Team

 

 

Contact a PUCT Representative:

 

 

The PUCT's Consumer Protection Division (CPD) assists consumers with questions and complaints about their electric, water and wastewater and telecom utility services, billing practices and operations. The PUCT does not regulate municipally owned utilities or cooperative electric utilities.

Consumers should always contact their utility provider first to resolve any questions or conflicts involving service or billing. If they feel their issue is not being addressed appropriately, they should contact the PUCT's consumer protection team for assistance.

000

Call Volume

In April
English Calls: 2,438
Spanish Calls: 298
456

Calls per staff

in April
1,932

Calls per staff

YTD

2024 Investigation Report YTD

New Complaints

3,923
Electric: 2,634
Telephone: 91
Water: 744
No Call: 454

Complaints Closed:

3,142

Avg Days to Resolve:

12.38 Days

Refunds and Bill Credits:

$124,073

 

SUBMIT A COMPLAINT WITH THE PUCT

The PUCT strives to maintain a system to promptly and efficiently act on consumer complaints by providing information about how to file complaints, its procedures for complaint investigation, disposition or resolution.

If you are unable to come to a satisfactory resolution with your provider, you should then file a complaint with the PUCT Consumer Protection Division. Before you begin the process, it is important that you understand your rights as a utility customer.