Public Utility Commission of Texas

Customer Complaint Statistics

Retail Electric Providers
       From:  3/1/2022      To:  8/31/2022

9/27/2022 12:49:24 AM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 336 19 4 207 0 44 62 4
  DBA or Former Names:
[ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
Graph Company TXU ENERGY RETAIL COMPANY LLC 336 27 1 187 0 56 65 10
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ]
Graph Company GEXA ENERGY LP 199 13 0 128 0 27 31 2
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company PULSE POWER LLC 173 27 1 101 0 19 25 0
  DBA or Former Names:
[ Energy to Go ], [ Lone Star Energy ], [ New Power Texas ], [ PowerNext ]
Graph Company JUST ENERGY TEXAS LP 155 43 0 70 0 21 21 0
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company VALUE BASED BRANDS LLC 140 8 2 89 0 25 16 1
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ], [ Express Energy ], [ Veteran Energy ]
Graph Company AMBIT TEXAS LLC 140 12 0 70 0 37 21 4
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company FRONTIER UTILITIES LLC 138 10 1 92 0 22 13 0
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 116 6 0 85 0 9 16 2
  DBA or Former Names:
[ Green Mountain ], [ Green Mountain Energy ]
Graph Company CONSTELLATION NEWENERGY INC 106 19 1 49 0 9 28 1
  DBA or Former Names:
[ Constellation ], [ NEWENERGY ], [ STARTEX POWER ]
Graph Company DIRECT ENERGY LP 106 5 4 63 0 13 21 1
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company US RETAILERS LLC 105 4 1 61 0 14 25 0
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ Discount Power ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company TRIEAGLE ENERGY LP 64 4 0 33 0 8 19 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
Graph Company FULCRUM RETAIL ENERGY LLC 40 5 0 21 0 4 10 1
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company SUMMER ENERGY LLC 40 11 0 12 0 12 5 2
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company RHYTHM OPS LLC 37 4 0 23 0 6 4 0
  DBA or Former Names:
[ RHYTHM ], [ Rhythm Energy ]
Graph Company TRUE COMMODITIES LLC 32 2 0 23 0 3 4 0
  DBA or Former Names:
[ TRUE POWER ], [ True Prepaid ]
Graph Company CHAMPION ENERGY SERVICES LLC 32 2 0 20 0 4 6 1
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ]
Graph Company STREAM SPE LTD 29 1 1 15 0 3 9 0
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
Graph Company YOUNG ENERGY LLC 28 2 0 17 0 5 4 3
  DBA or Former Names:
[ Cost Plus Power ], [ Mio Electric ], [ PAYLESS POWER ], [ SmarTricity ], [ UNO ENERGY ]
Graph Company AP GAS & ELECTRIC (TX) LLC 27 2 0 18 0 3 4 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company Octopus Energy LLC 25 0 0 9 0 2 14 0
  DBA or Former Names:
[ Evolve ], [ Evolve Energy ], [ Octopus ], [ Octopus Energy ]
Graph Company JP ENERGY RESOURCES LLC 24 3 0 15 0 1 5 0
  DBA or Former Names:
[ ALMIKA SOLAR ], [ Ampra Energy ], [ Beyond Energy ], [ Peso Power ], [ Prepay Power ]
Graph Company TEXPO POWER LP 20 1 0 15 0 1 3 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ Rio Power & Light ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company DECLARATION ENERGY LLC 19 3 0 10 0 2 4 0
  DBA or Former Names:
[ Energy Texas ]
Graph Company MP2 ENERGY TEXAS LLC 18 0 0 10 0 0 8 0
  DBA or Former Names:
[ COST PLUS ENERGY ], [ Shell Energy Solutions ]
Graph Company POGO ENERGY LLC 17 4 0 6 0 4 3 5
  DBA or Former Names:
[ Pogo Energy ]
Graph Company TARA ENERGY LLC 17 2 0 12 0 2 1 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company SPARK ENERGY LLC 16 0 1 9 0 3 3 3
 
Graph Company XOOM ENERGY TEXAS LLC 14 0 0 9 0 1 4 0
 
Graph Company HERITAGE POWER LLC 14 0 0 5 0 8 1 0
 
Graph Company FIRST CHOICE POWER LLC 13 2 0 8 0 0 3 0
  DBA or Former Names:
[ FIRST CHOICE POWER ]
Graph Company 174 POWER GLOBAL RETAIL TEXAS LLC 12 0 0 7 0 0 5 0
  DBA or Former Names:
[ CHARIOT ENERGY ], [ Tristar Energy ]
Graph Company BROOKLET ENERGY DISTRIBUTION LLC 10 0 0 3 0 7 0 4
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ]
Graph Company HUDSON ENERGY SERVICES LLC 8 1 0 5 0 1 1 1
  DBA or Former Names:
[ Amigo Commercial ], [ Just Energy Commercial ], [ Tara Commercial ]
Graph Company V247 POWER CORPORATION 8 0 0 8 0 0 0 0
 
Graph Company CAPITAL ENERGY PA LLC 6 1 0 5 0 0 0 0
  DBA or Former Names:
[ Sunrise Power ], [ SUNRISE POWER & GAS TEXAS ], [ Value Energy ], [ Value Power ]
Graph Company SOUTHERN FEDERAL POWER LLC 5 0 0 4 0 0 1 0
  DBA or Former Names:
[ Ranchero Power ], [ Watt Bro ]
Graph Company TITAN GAS LLC 5 3 0 2 0 0 0 0
  DBA or Former Names:
[ CleanSky Energy ], [ TITAN GAS AND POWER ]
Graph Company INFUSE ENERGY LLC 4 1 0 3 0 0 0 0
 
Graph Company LPT LLC 4 0 0 3 0 1 0 0
  DBA or Former Names:
[ Liberty Power ], [ LPT SP LLC ]
Graph Company ENGIE RETAIL LLC 3 0 0 1 0 1 1 0
  DBA or Former Names:
[ THINK ENERGY ]
Graph Company NEC Co-op Energy 3 0 0 1 0 1 1 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company 3000 Energy Corp 3 0 0 1 0 2 0 0
  DBA or Former Names:
[ PENSTAR POWER ], [ PENSTAR POWER LLC ], [ PENSTAR POWER LLC 1 ]
Graph Company BULB US LLC 3 0 0 3 0 0 0 0
  DBA or Former Names:
[ Bulb ]
Graph Company MI TEXAS REP 1 LLC 3 1 0 0 0 1 1 0
  DBA or Former Names:
[ ABACUS ENERGY RETAIL ELECTRICITY ], [ Flagship Power ], [ Juice ], [ Mothership ]
Graph Company OHMCONNECT TEXAS LLC 2 0 0 0 0 0 2 0
  DBA or Former Names:
[ OhmConnect Energy ], [ POWERPASS ]
Graph Company IRONHORSE POWER SERVICES LLC 2 0 0 1 0 0 1 0
 
Graph Company TOMORROW ENERGY CORP 2 0 0 0 0 0 2 0
 
Graph Company WINDROSE POWER AND GAS LLC 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ Windrose ], [ WINDROSE ENERGY ]
Graph Company CPL RETAIL ENERGY LP 2 0 0 0 0 0 2 0
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company ENTRUST ENERGY INC 2 0 0 2 0 0 0 0
 
Graph Company OUR ENERGY LLC 2 0 0 2 0 0 0 0
 
Graph Company CLEARVIEW ELECTRIC INC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company ACCENT ENERGY TEXAS LP 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company POWER OF TEXAS HOLDINGS INC 1 0 0 0 0 0 1 0
  DBA or Former Names:
[ POWER OF TEXAS ]
Graph Company ELIGO ENERGY TX LLC 1 0 0 0 0 0 1 0
 
Graph Company MIDAMERICAN ENERGY SERVICES LLC 1 0 0 1 0 0 0 0
 
Graph Company BRANCH ENERGY (TEXAS) LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ Branch Energy ]
Graph Company GOOD CHARLIE & CO LLC 1 0 0 0 0 0 1 0
  DBA or Former Names:
[ GOOD CHARLIE OPS LLC ]
Graph Company DAVID ENERGY SUPPLY (TEXAS) LLC 0 0 0 0 0 0 0 0
 
Graph Company REVOLUTION ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company ARROW ENERGY TX LLC 0 0 0 0 0 0 0 0
 
Graph Company VARSITY ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company BLUE STAR ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company NATIONAL GAS & ELECTRIC TEXAS LLC 0 0 0 0 0 0 0 0
 
Graph Company YENTA ENERGY LP 0 0 0 0 0 0 0 0
 
Graph Company AXON POWER & GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Axon Power ]
Graph Company PRO POWER PROVIDERS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Circular Energy ]
Graph Company VOLT ELECTRICITY PROVIDER LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ VOLT EP ]
Graph Company NORTH AMERICAN POWER AND GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ North American Power Business LLC ]
Graph Company SFE ENERGY TEXAS INC 0 0 0 0 0 0 0 0
 
Graph Company SMARTENERGY HOLDINGS LLC 0 0 0 0 0 0 0 0
 
Graph Company CALPINE ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company WTU RETAIL ENERGY LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company World Power & Gas LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Milestone Energy ], [ Texans Energy ]
  Totals: 2674 248 17 1548 0 383 478 45