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Home Consumer Information Electricity Options Customer Complaints Customer Complaint Statistics List of customer complaints against electric companies that provide service to texas. Complaints are broken down by category with the counts listed as rows for each company below the header. The graph icon can be selected to show a graphical display of the data by months Retail Electric Providers From:  2/1/2025 To:  7/31/2025 Complaint Summary : 8/13/2025 4:08:27 PM List of customer complaints against electric companies that provide service to texas. Complaints are broken down by category with the counts listed as rows for each company below the header. The graph icon can be selected to show a graphical display of the data by months Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other RELIANT ENERGY RETAIL SERVICES LLC 252 17 7 102 3 55 68 2   DBA or Former Names: [ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ] TXU ENERGY RETAIL COMPANY LLC 215 23 0 96 0 42 54 6   DBA or Former Names: [ ASSURANCE ENERGY ], [ TXU ENERGY ] JUST ENERGY TEXAS LP 156 44 1 65 0 18 28 0   DBA or Former Names: [ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ] US RETAILERS LLC 144 5 2 76 0 24 37 1   DBA or Former Names: [ CIRRO ENERGY ], [ COMPASSION ENERGY ], [ Discount Power ], [ PENNYWISE ], [ PENNYWISE POWER ] DIRECT ENERGY LP 89 10 1 32 0 17 29 1   DBA or Former Names: [ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ] VALUE BASED BRANDS LLC 83 1 1 47 0 16 18 2   DBA or Former Names: [ 4CHANGE ], [ 4CHANGE ENERGY ], [ Express Energy ], [ Veteran Energy ] AMBIT TEXAS LLC 75 8 0 40 0 14 13 0   DBA or Former Names: [ AMBIT ], [ AMBIT ENERGY ] GEXA ENERGY LP 73 4 0 48 0 5 16 0   DBA or Former Names: [ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ] GREEN MOUNTAIN ENERGY COMPANY 61 1 1 30 0 14 15 0   DBA or Former Names: [ Green Mountain ], [ Green Mountain Energy ] AP GAS & ELECTRIC (TX) LLC 52 8 0 21 0 8 15 0   DBA or Former Names: [ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ] PULSE POWER LLC 49 0 0 36 0 6 7 1   DBA or Former Names: [ Energy to Go ], [ Lone Star Energy ], [ New Power Texas ], [ PowerNext ] ATLANTIC ENERGY TEXAS LLC 39 1 0 19 0 5 14 0   DBA or Former Names: [ AE TEXAS ], [ AE Texas Commercial ], [ AE Texas Residential ], [ Atlantas Power ], [ Atlantex Power ] FRONTIER UTILITIES LLC 35 2 0 18 0 3 12 1   DBA or Former Names: [ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ] RHYTHM OPS LLC 31 3 0 17 0 3 8 0   DBA or Former Names: [ Energy Texas ], [ RHYTHM ], [ Rhythm Energy ] FULCRUM RETAIL ENERGY LLC 30 2 0 10 0 6 12 0   DBA or Former Names: [ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ] CONSTELLATION NEWENERGY INC 28 9 0 10 0 4 5 0   DBA or Former Names: [ Constellation ], [ NEWENERGY ], [ STARTEX POWER ] 174 POWER GLOBAL RETAIL TEXAS LLC 26 3 0 13 0 7 3 0   DBA or Former Names: [ CHARIOT ENERGY ], [ Tristar Energy ] YOUNG ENERGY LLC 26 0 0 10 0 10 6 5   DBA or Former Names: [ Cost Plus Power ], [ Mio Electric ], [ PAYLESS POWER ], [ SmarTricity ], [ UNO ENERGY ] BROOKLET ENERGY DISTRIBUTION LLC 21 1 0 5 0 12 3 0   DBA or Former Names: [ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ] TRIEAGLE ENERGY LP 20 2 0 12 0 1 5 0   DBA or Former Names: [ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ] STREAM SPE LTD 19 0 0 5 0 6 8 0   DBA or Former Names: [ SG&E ], [ Stream ], [ STREAM ENERGY ] MP2 ENERGY TEXAS LLC 18 0 0 10 0 0 8 0   DBA or Former Names: [ COST PLUS ENERGY ], [ Shell Energy Solutions ] TRUE COMMODITIES LLC 18 2 0 13 0 0 3 0   DBA or Former Names: [ TRUE POWER ], [ True Prepaid ] BKV-BPP RETAIL LLC 13 1 0 6 0 3 3 0   DBA or Former Names: [ BKV Electric ], [ BKV Electricity ], [ BKV Energy ], [ BKV Retail Power ], [ BKV-BPP RETAIL TEXAS ] DIRECT ENERGY BUSINESS LLC 13 2 1 6 0 3 1 0   DBA or Former Names: [ CPL BUSINESS ], [ EXPERT ENERGY ], [ NRG ], [ NRG Business ], [ WTU BUSINESS ] TARA ENERGY LLC 13 1 0 9 0 1 2 0   DBA or Former Names: [ SMART PREPAID ELECTRIC ], [ TARA ENERGY ] ENGIE RESOURCES LLC 12 3 0 3 0 2 4 0   CHAMPION ENERGY SERVICES LLC 11 1 1 6 0 1 2 1   DBA or Former Names: [ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ] SUMMER ENERGY LLC 10 0 0 5 0 1 4 0   DBA or Former Names: [ EPIQ ENERGY ], [ PRONTO POWER ] TITAN GAS LLC 10 1 0 4 0 1 4 0   DBA or Former Names: [ CleanSky Energy ], [ TITAN GAS AND POWER ] XOOM ENERGY TEXAS LLC 10 1 0 5 0 1 3 0   HUDSON ENERGY SERVICES LLC 9 0 0 6 0 2 1 0   DBA or Former Names: [ Amigo Commercial ], [ Just Energy Commercial ], [ Tara Commercial ] MI TEXAS REP 1 LLC 9 0 0 5 0 0 4 0   DBA or Former Names: [ ABACUS ENERGY RETAIL ELECTRICITY ], [ Flagship Power ], [ Juice ], [ Mothership ] SOUTHERN FEDERAL POWER LLC 8 0 0 5 0 0 3 0   DBA or Former Names: [ Ranchero Power ], [ Watt Bro ] SPARK ENERGY LLC 8 0 0 3 0 1 4 1   TESLA ENERGY VENTURES LLC 7 0 0 3 0 0 4 0   DBA or Former Names: [ TESLA ] IRONHORSE POWER SERVICES LLC 6 2 0 3 0 0 1 0   CAPITAL ENERGY PA LLC 5 1 0 2 0 1 1 0   DBA or Former Names: [ Budget Power ], [ Sunrise Power ], [ Value Energy ], [ Value Power ] MI TEXAS REP 2 LLC 5 1 0 3 0 0 1 0   DBA or Former Names: [ Think Energy ] BASE TEXAS REP LLC 4 1 0 1 0 0 2 0   DBA or Former Names: [ BASE ], [ Base Power ] Octopus Energy LLC 4 0 0 3 0 0 1 0   DBA or Former Names: [ Evolve ], [ Evolve Energy ], [ Octopus ], [ Octopus Energy ] OHMCONNECT TEXAS LLC 4 0 0 2 0 1 1 0   DBA or Former Names: [ OhmConnect Energy ], [ POWERPASS ] FREEPOINT ENERGY SOLUTIONS LLC 3 1 0 0 0 0 2 0   GOOD CHARLIE & CO LLC 3 0 0 2 0 0 1 0   DBA or Former Names: [ GOOD CHARLIE OPS LLC ] POGO ENERGY LLC 3 0 0 1 0 1 1 1   DBA or Former Names: [ Pogo Energy ] 3000 Energy Corp 2 0 0 1 0 0 1 0   DBA or Former Names: [ PENSTAR POWER ], [ PENSTAR POWER LLC ], [ PENSTAR POWER LLC 1 ] DECLARATION ENERGY LLC 2 0 0 0 0 0 2 0   DBA or Former Names: [ Energy Texas ] LIGHT ENERGY LLC 2 1 0 1 0 0 0 0   DBA or Former Names: [ LIGHT ], [ Light Energy ] NEC Co-op Energy 2 1 0 0 0 0 1 0   DBA or Former Names: [ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ] QUEXT ENERGY LLC 2 0 0 2 0 0 0 0   DBA or Former Names: [ Abundance Energy ] REVOLUTION ENERGY LLC 2 0 0 2 0 0 0 0   DBA or Former Names: [ INFUSE ENERGY ], [ REVOLUTION ENERGY ] ACCENT ENERGY TEXAS LP 1 0 0 0 0 1 0 0   DBA or Former Names: [ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ] ALLIANCE POWER COMPANY LLC 1 0 0 0 0 1 0 0   GRIDMATIC ROSA LLC 1 0 0 0 0 1 0 0   DBA or Former Names: [ Gridmatic Retail ], [ Gridmatic Retail Energy ] HERITAGE POWER LLC 1 0 0 1 0 0 0 0   MAISON ENERGY LLC 1 0 0 1 0 0 0 0   TEXPO POWER LP 1 1 0 0 0 0 0 0   DBA or Former Names: [ NOVA ELECTRIC CO ], [ Rio Power & Light ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ] AISPEX INC 0 0 0 0 0 0 0 0   ALCHEMY MUSE INC 0 0 0 0 0 0 0 0   AMBER ENERGY SERVICES LLC 0 0 0 0 0 0 0 0   AMERICAN POWERNET MANAGEMENT LP 0 0 0 0 0 0 0 0   AMMPER POWER LLC 0 0 0 0 0 0 0 0   AMOS ENERGY INC 0 0 0 0 0 0 0 0   APN STARFIRST LP 0 0 0 0 0 0 0 0   ARM ENERGY POWER LLC 0 0 0 0 0 0 0 0   ARROW ENERGY TX LLC 0 0 0 0 0 0 0 0   AXPO US LLC 0 0 0 0 0 0 0 0   BATT POWER TX LLC 0 0 0 0 0 0 0 0   BP ENERGY COMPANY 0 0 0 0 0 0 0 0   BP Energy Retail Company LLC 0 0 0 0 0 0 0 0   DBA or Former Names: [ EDF ENERGY SERVICES I LLC ], [ EDF ENERGY SERVICES II LLC ], [ EDF ENERGY SERVICES III LLC ], [ EDF ENERGY SERVICES IV LLC ], [ EDF ENERGY SERVICES V LLC ] BRANCH ENERGY (TEXAS) LLC 0 0 0 0 0 0 0 0   DBA or Former Names: [ Branch Energy ] CALPINE ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0   CALPINE POWER AMERICA LLC 0 0 0 0 0 0 0 0   CLEARVIEW POWER INC 0 0 0 0 0 0 0 0   DBA or Former Names: [ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ] CONOCOPHILLIPS COMPANY 0 0 0 0 0 0 0 0   DAVID ENERGY SUPPLY (TEXAS) LLC 0 0 0 0 0 0 0 0   DEMAND CONTROL 2 LLC 0 0 0 0 0 0 0 0   DIGITAL POWER USA INC 0 0 0 0 0 0 0 0   Dow Pipeline LLC 0 0 0 0 0 0 0 0   DRW ENERGY TRADING LLC 0 0 0 0 0 0 0 0   EIF CHANNELVIEW RETAIL ENERGY LLC 0 0 0 0 0 0 0 0   ELECTRANET POWER LLC 0 0 0 0 0 0 0 0   ELEVATE ENERGY LLC 0 0 0 0 0 0 0 0   ENERGY TRANSFER RETAIL POWER LLC 0 0 0 0 0 0 0 0   EROCK ON-SITE LLC 0 0 0 0 0 0 0 0   EXXONMOBIL POWER AND GAS SERVICES INC 0 0 0 0 0 0 0 0   FLOWX LLC 0 0 0 0 0 0 0 0   GERDAU AMERISTEEL ENERGY INC 0 0 0 0 0 0 0 0   GRID POWER DIRECT LLC 0 0 0 0 0 0 0 0   HIVOLT ENERGY TEXAS LLC 0 0 0 0 0 0 0 0   JP ENERGY RESOURCES LLC 0 0 0 0 0 0 0 0   DBA or Former Names: [ ALMIKA POWER ], [ Ampra Energy ], [ Beyond Energy ], [ Peso Power ], [ Prepay Power ] JP MORGAN VENTURES ENERGY CORPORATION 0 0 0 0 0 0 0 0   LANCIUM QSE I LLC 0 0 0 0 0 0 0 0   LOW COUNTRY POWER LLC 0 0 0 0 0 0 0 0   LUMINANT ET SERVICES COMPANY LLC 0 0 0 0 0 0 0 0   LUXOR TECHNOLOGY CORPORATION 0 0 0 0 0 0 0 0   MARKET PLACE ENERGY LLC 0 0 0 0 0 0 0 0   MEMS INDUSTRIAL SUPPLY LLC 0 0 0 0 0 0 0 0   METROPLEX ENERGY INC 0 0 0 0 0 0 0 0   MI TEXAS REP 3 LLC 0 0 0 0 0 0 0 0   MI TEXAS REP 4 LLC 0 0 0 0 0 0 0 0   MIDAMERICAN ENERGY SERVICES LLC 0 0 0 0 0 0 0 0   MINOTAUR LEGACY GROUP LLC 0 0 0 0 0 0 0 0   MITSUI & CO ENERGY MARKETING AND SERVICES (USA) INC 0 0 0 0 0 0 0 0   MORGAN STANLEY CAPITAL GROUP INC 0 0 0 0 0 0 0 0   MOTHERSHIP TEXAS REP 11 LLC 0 0 0 0 0 0 0 0   DBA or Former Names: [ HODL ] MOTHERSHIP TEXAS REP 12 LLC 0 0 0 0 0 0 0 0   NEUMIN PRODUCTION COMPANY 0 0 0 0 0 0 0 0   NEXTERA ENERGY MARKETING LLC 0 0 0 0 0 0 0 0   NEXTVOLT TEXAS LLC 0 0 0 0 0 0 0 0   OCCIDENTAL POWER MARKETING LP 0 0 0 0 0 0 0 0   OLIN CORPORATION 0 0 0 0 0 0 0 0   OMEGA US HOLDING II, LLC 0 0 0 0 0 0 0 0   ONPOINT ENERGY TEXAS LLC 0 0 0 0 0 0 0 0   ONXY ELECTRIC ENERGY LLC 0 0 0 0 0 0 0 0   PARTNERS NEW ENERGY LLC 0 0 0 0 0 0 0 0   PERIDOT POWER LLC 0 0 0 0 0 0 0 0   PHILLIPS 66 ENERGY TRADING LLC 0 0 0 0 0 0 0 0   PRIORITY ENERGY TRANSITION 4 LLC 0 0 0 0 0 0 0 0   Pumpjack Power LLC 0 0 0 0 0 0 0 0   REP ACE POWER LLC 0 0 0 0 0 0 0 0   ResidentShield Power TX, LLC dba ResidentShield Power 0 0 0 0 0 0 0 0   DBA or Former Names: [ ResidentShield Power ] RPOWER RETAIL LLC 0 0 0 0 0 0 0 0   SELFSERVE ENERGY CORP 0 0 0 0 0 0 0 0   SFE ENERGY TEXAS INC 0 0 0 0 0 0 0 0   SMARTENERGY HOLDINGS LLC 0 0 0 0 0 0 0 0   SMARTESTENERGY US LLC 0 0 0 0 0 0 0 0   SOLAR STAR PLANO I LLC 0 0 0 0 0 0 0 0   STAT Energy LLC 0 0 0 0 0 0 0 0   SWITCH LTD 0 0 0 0 0 0 0 0   TENASKA POWER SERVICES CO 0 0 0 0 0 0 0 0   TENASKA TOPS REP LP 0 0 0 0 0 0 0 0   TERRAFORM RENEWABLE ENERGY SERVICES LLC 0 0 0 0 0 0 0 0   TESM LLC 0 0 0 0 0 0 0 0   Texans Choice Power LLC 0 0 0 0 0 0 0 0   TEXAS RETAIL ENERGY LLC 0 0 0 0 0 0 0 0   TOMORROW ENERGY CORP 0 0 0 0 0 0 0 0   TotalEnergies Gas & Power North America Inc 0 0 0 0 0 0 0 0   TOWN SQUARE ENERGY LLC 0 0 0 0 0 0 0 0   TRINITA POWER INC 0 0 0 0 0 0 0 0   VARSITY ENERGY LLC 0 0 0 0 0 0 0 0   YENTA ENERGY LP 0 0 0 0 0 0 0 0     Totals: 1748 165 15 826 3 298 441 22