Skip to main content
PUCT seal
Public Utility Commission of Texas
puct full window page content

Customer Complaint Statistics

List of customer complaints against electric companies that provide service to texas. Complaints are broken down by category with the counts listed as rows for each company below the header. The graph icon can be selected to show a graphical display of the data by months
Retail Electric Providers From:  7/2/2024 To:  12/31/2024 Complaint Summary : 1/19/2025 5:30:19 PM
List of customer complaints against electric companies that provide service to texas. Complaints are broken down by category with the counts listed as rows for each company below the header. The graph icon can be selected to show a graphical display of the data by months
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
RELIANT ENERGY RETAIL SERVICES LLC 255 18 2 124 0 38 73 2
  DBA or Former Names:
[ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
TXU ENERGY RETAIL COMPANY LLC 224 31 0 104 1 40 48 15
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ]
JUST ENERGY TEXAS LP 224 59 0 73 0 35 57 0
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
US RETAILERS LLC 190 9 0 107 0 24 50 2
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ Discount Power ], [ PENNYWISE ], [ PENNYWISE POWER ]
VALUE BASED BRANDS LLC 157 6 1 80 0 25 45 3
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ], [ Express Energy ], [ Veteran Energy ]
GEXA ENERGY LP 98 4 1 59 0 13 21 1
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
PULSE POWER LLC 98 1 0 61 0 20 16 4
  DBA or Former Names:
[ Energy to Go ], [ Lone Star Energy ], [ New Power Texas ], [ PowerNext ]
DIRECT ENERGY LP 96 5 1 46 0 27 17 2
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
GREEN MOUNTAIN ENERGY COMPANY 65 4 0 43 0 5 13 2
  DBA or Former Names:
[ Green Mountain ], [ Green Mountain Energy ]
IRONHORSE POWER SERVICES LLC 58 50 1 2 0 0 5 0
 
TRUE COMMODITIES LLC 49 3 0 36 0 2 8 0
  DBA or Former Names:
[ TRUE POWER ], [ True Prepaid ]
AMBIT TEXAS LLC 47 2 0 23 0 13 9 0
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
FULCRUM RETAIL ENERGY LLC 46 3 0 15 0 11 17 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
AP GAS & ELECTRIC (TX) LLC 45 2 0 25 0 3 15 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
FRONTIER UTILITIES LLC 37 2 0 16 0 5 14 1
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
RHYTHM OPS LLC 37 0 0 17 0 4 16 1
  DBA or Former Names:
[ Energy Texas ], [ RHYTHM ], [ Rhythm Energy ]
174 POWER GLOBAL RETAIL TEXAS LLC 36 1 0 28 0 3 4 0
  DBA or Former Names:
[ CHARIOT ENERGY ], [ Tristar Energy ]
YOUNG ENERGY LLC 35 0 0 17 0 11 7 1
  DBA or Former Names:
[ Cost Plus Power ], [ Mio Electric ], [ PAYLESS POWER ], [ SmarTricity ], [ UNO ENERGY ]
MP2 ENERGY TEXAS LLC 29 1 0 21 0 2 5 0
  DBA or Former Names:
[ COST PLUS ENERGY ], [ Shell Energy Solutions ]
TRIEAGLE ENERGY LP 27 5 0 10 0 4 8 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
TARA ENERGY LLC 25 1 0 15 0 2 7 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
CONSTELLATION NEWENERGY INC 25 1 0 11 0 4 9 0
  DBA or Former Names:
[ Constellation ], [ NEWENERGY ], [ STARTEX POWER ]
CHAMPION ENERGY SERVICES LLC 24 3 0 9 0 5 7 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ]
Octopus Energy LLC 22 0 0 16 0 2 4 0
  DBA or Former Names:
[ Evolve ], [ Evolve Energy ], [ Octopus ], [ Octopus Energy ]
STREAM SPE LTD 18 0 0 8 0 6 4 1
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
BROOKLET ENERGY DISTRIBUTION LLC 15 0 1 8 0 5 1 0
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ]
BKV-BPP RETAIL LLC 15 1 0 7 0 1 6 0
  DBA or Former Names:
[ BKV Electric ], [ BKV Electricity ], [ BKV Energy ], [ BKV Retail Power ], [ BKV-BPP RETAIL TEXAS ]
MI TEXAS REP 1 LLC 12 0 0 6 0 1 5 0
  DBA or Former Names:
[ ABACUS ENERGY RETAIL ELECTRICITY ], [ Flagship Power ], [ Juice ], [ Mothership ]
SUMMER ENERGY LLC 11 1 0 7 0 0 3 0
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
XOOM ENERGY TEXAS LLC 9 1 0 3 0 3 2 0
 
POGO ENERGY LLC 9 0 0 4 0 4 1 2
  DBA or Former Names:
[ Pogo Energy ]
GOOD CHARLIE & CO LLC 9 0 0 4 0 3 2 0
  DBA or Former Names:
[ GOOD CHARLIE OPS LLC ]
SOUTHERN FEDERAL POWER LLC 7 1 0 3 0 1 2 0
  DBA or Former Names:
[ Ranchero Power ], [ Watt Bro ]
TITAN GAS LLC 7 0 0 6 0 0 1 0
  DBA or Former Names:
[ CleanSky Energy ], [ TITAN GAS AND POWER ]
SPARK ENERGY LLC 6 0 0 1 0 2 3 0
 
QUEXT ENERGY LLC 5 0 0 1 0 0 4 0
  DBA or Former Names:
[ Abundance Energy ]
DECLARATION ENERGY LLC 4 0 0 2 0 1 1 0
  DBA or Former Names:
[ Energy Texas ]
CAPITAL ENERGY PA LLC 4 0 0 2 0 1 1 0
  DBA or Former Names:
[ Budget Power ], [ Sunrise Power ], [ Value Energy ], [ Value Power ]
HUDSON ENERGY SERVICES LLC 4 0 0 3 0 1 0 0
  DBA or Former Names:
[ Amigo Commercial ], [ Just Energy Commercial ], [ Tara Commercial ]
OHMCONNECT TEXAS LLC 3 0 0 3 0 0 0 0
  DBA or Former Names:
[ OhmConnect Energy ], [ POWERPASS ]
SMARTENERGY HOLDINGS LLC 3 0 0 2 0 1 0 0
 
MI TEXAS REP 2 LLC 3 0 0 2 0 1 0 0
  DBA or Former Names:
[ Fanfare Energy ], [ Think Energy ]
ATLANTIC ENERGY TEXAS LLC 2 1 0 1 0 0 0 0
  DBA or Former Names:
[ AE TEXAS ], [ AE Texas Commercial ], [ AE Texas Residential ], [ Atlantas Power ], [ Atlantex Power ]
DAVID ENERGY SUPPLY (TEXAS) LLC 1 0 0 1 0 0 0 0
 
JP ENERGY RESOURCES LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ ALMIKA POWER ], [ Ampra Energy ], [ Beyond Energy ], [ Peso Power ], [ Prepay Power ]
REVOLUTION ENERGY LLC 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ INFUSE ENERGY ], [ REVOLUTION ENERGY ]
ARROW ENERGY TX LLC 1 0 0 1 0 0 0 1
 
SFE ENERGY TEXAS INC 1 0 1 0 0 0 0 0
 
3000 Energy Corp 1 0 0 0 0 0 1 0
  DBA or Former Names:
[ PENSTAR POWER ], [ PENSTAR POWER LLC ], [ PENSTAR POWER LLC 1 ]
ACCENT ENERGY TEXAS LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
CALPINE ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
NEC Co-op Energy 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
HERITAGE POWER LLC 0 0 0 0 0 0 0 0
 
ELIGO ENERGY TX LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ResidentShield Power ]
MIDAMERICAN ENERGY SERVICES LLC 0 0 0 0 0 0 0 0
 
TEXPO POWER LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ Rio Power & Light ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
CLEARVIEW POWER INC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
BRANCH ENERGY (TEXAS) LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Branch Energy ]
NATIONAL GAS & ELECTRIC TEXAS LLC 0 0 0 0 0 0 0 0
 
YENTA ENERGY LP 0 0 0 0 0 0 0 0
 
TOMORROW ENERGY CORP 0 0 0 0 0 0 0 0
 
VARSITY ENERGY LLC 0 0 0 0 0 0 0 0
 
BASE TEXAS REP LLC 0 0 0 0 0 0 0 0
 
ONPOINT ENERGY TEXAS LLC 0 0 0 0 0 0 0 0
 
  Totals: 2101 216 8 1034 1 330 512 38