Public Utility Commission of Texas

Customer Complaint Statistics

Retail Electric Providers
       From:  5/31/2022      To:  11/30/2022

12/1/2022 2:13:13 PM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 363 24 1 223 0 53 62 4
  DBA or Former Names:
[ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
Graph Company TXU ENERGY RETAIL COMPANY LLC 362 27 2 196 0 68 69 12
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ]
Graph Company PULSE POWER LLC 257 28 3 146 0 42 38 5
  DBA or Former Names:
[ Energy to Go ], [ Lone Star Energy ], [ New Power Texas ], [ PowerNext ]
Graph Company GEXA ENERGY LP 250 18 0 169 0 29 34 1
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company CONSTELLATION NEWENERGY INC 192 20 2 111 0 17 42 5
  DBA or Former Names:
[ Constellation ], [ NEWENERGY ], [ STARTEX POWER ]
Graph Company FRONTIER UTILITIES LLC 187 11 0 127 0 31 18 1
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company JUST ENERGY TEXAS LP 182 60 0 72 0 22 28 0
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company VALUE BASED BRANDS LLC 179 9 2 111 0 33 24 1
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ], [ Express Energy ], [ Veteran Energy ]
Graph Company AMBIT TEXAS LLC 158 5 1 86 0 47 19 5
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 133 10 0 92 0 12 19 0
  DBA or Former Names:
[ Green Mountain ], [ Green Mountain Energy ]
Graph Company US RETAILERS LLC 121 7 1 81 0 11 21 0
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ Discount Power ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company DIRECT ENERGY LP 107 2 2 66 0 18 19 5
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company TRIEAGLE ENERGY LP 68 4 0 30 0 14 20 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
Graph Company SUMMER ENERGY LLC 57 14 0 23 0 12 8 5
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company CHAMPION ENERGY SERVICES LLC 56 6 0 34 0 7 9 1
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ]
Graph Company TEXPO POWER LP 50 3 0 31 0 13 3 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ Rio Power & Light ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company YOUNG ENERGY LLC 47 3 0 31 0 9 4 4
  DBA or Former Names:
[ Cost Plus Power ], [ Mio Electric ], [ PAYLESS POWER ], [ SmarTricity ], [ UNO ENERGY ]
Graph Company FULCRUM RETAIL ENERGY LLC 44 5 0 28 0 5 6 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company RHYTHM OPS LLC 37 4 0 24 0 8 1 1
  DBA or Former Names:
[ RHYTHM ], [ Rhythm Energy ]
Graph Company TRUE COMMODITIES LLC 34 2 0 25 0 3 4 0
  DBA or Former Names:
[ TRUE POWER ], [ True Prepaid ]
Graph Company POGO ENERGY LLC 34 8 0 10 0 14 2 7
  DBA or Former Names:
[ Pogo Energy ]
Graph Company MP2 ENERGY TEXAS LLC 32 2 0 20 0 2 8 0
  DBA or Former Names:
[ COST PLUS ENERGY ], [ Shell Energy Solutions ]
Graph Company STREAM SPE LTD 30 0 0 19 0 7 4 2
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
Graph Company AP GAS & ELECTRIC (TX) LLC 28 3 0 15 0 5 5 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company SPARK ENERGY LLC 28 0 1 17 0 8 2 3
 
Graph Company DECLARATION ENERGY LLC 28 3 0 12 0 6 7 0
  DBA or Former Names:
[ Energy Texas ]
Graph Company JP ENERGY RESOURCES LLC 28 1 0 22 0 0 5 0
  DBA or Former Names:
[ ALMIKA SOLAR ], [ Ampra Energy ], [ Beyond Energy ], [ Peso Power ], [ Prepay Power ]
Graph Company TARA ENERGY LLC 27 1 0 14 0 3 9 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company XOOM ENERGY TEXAS LLC 14 0 0 7 0 1 6 0
 
Graph Company HERITAGE POWER LLC 13 0 0 5 0 7 1 0
 
Graph Company Octopus Energy LLC 13 0 0 8 0 1 4 0
  DBA or Former Names:
[ Evolve ], [ Evolve Energy ], [ Octopus ], [ Octopus Energy ]
Graph Company BROOKLET ENERGY DISTRIBUTION LLC 13 0 0 4 0 9 0 2
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ]
Graph Company 174 POWER GLOBAL RETAIL TEXAS LLC 10 0 0 4 0 1 5 0
  DBA or Former Names:
[ CHARIOT ENERGY ], [ Tristar Energy ]
Graph Company HUDSON ENERGY SERVICES LLC 9 2 0 6 0 1 0 1
  DBA or Former Names:
[ Amigo Commercial ], [ Just Energy Commercial ], [ Tara Commercial ]
Graph Company ENGIE RETAIL LLC 7 0 0 2 0 3 2 0
  DBA or Former Names:
[ THINK ENERGY ]
Graph Company SOUTHERN FEDERAL POWER LLC 6 0 0 3 0 2 1 3
  DBA or Former Names:
[ Ranchero Power ], [ Watt Bro ]
Graph Company MI TEXAS REP 1 LLC 6 2 0 1 0 2 1 0
  DBA or Former Names:
[ ABACUS ENERGY RETAIL ELECTRICITY ], [ Flagship Power ], [ Juice ], [ Mothership ]
Graph Company BULB US LLC 5 0 0 5 0 0 0 0
  DBA or Former Names:
[ Bulb ]
Graph Company TITAN GAS LLC 5 0 0 3 0 1 1 0
  DBA or Former Names:
[ CleanSky Energy ], [ TITAN GAS AND POWER ]
Graph Company TOMORROW ENERGY CORP 5 0 0 3 0 0 2 0
 
Graph Company CAPITAL ENERGY PA LLC 5 0 0 4 0 0 1 0
  DBA or Former Names:
[ Sunrise Power ], [ SUNRISE POWER & GAS TEXAS ], [ Value Energy ], [ Value Power ]
Graph Company FIRST CHOICE POWER LLC 5 0 0 4 0 0 1 0
  DBA or Former Names:
[ FIRST CHOICE POWER ]
Graph Company NEC Co-op Energy 4 0 0 4 0 0 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company LPT LLC 4 1 0 3 0 0 0 0
  DBA or Former Names:
[ Liberty Power ], [ LPT SP LLC ]
Graph Company VARSITY ENERGY LLC 3 0 0 0 0 3 0 0
 
Graph Company V247 POWER CORPORATION 3 0 0 3 0 0 0 0
 
Graph Company IRONHORSE POWER SERVICES LLC 2 0 0 1 0 0 1 0
 
Graph Company 3000 Energy Corp 2 0 0 1 0 1 0 0
  DBA or Former Names:
[ PENSTAR POWER ], [ PENSTAR POWER LLC ], [ PENSTAR POWER LLC 1 ]
Graph Company CLEARVIEW POWER INC 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company ENTRUST ENERGY INC 1 0 0 1 0 0 0 0
 
Graph Company OUR ENERGY LLC 1 0 0 1 0 0 0 0
 
Graph Company BRANCH ENERGY (TEXAS) LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ Branch Energy ]
Graph Company GOOD CHARLIE & CO LLC 1 0 0 0 0 0 1 0
  DBA or Former Names:
[ GOOD CHARLIE OPS LLC ]
Graph Company OHMCONNECT TEXAS LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ OhmConnect Energy ], [ POWERPASS ]
Graph Company INFUSE ENERGY LLC 1 1 0 0 0 0 0 0
 
Graph Company AXON POWER & GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Axon Power ]
Graph Company MIDAMERICAN ENERGY SERVICES LLC 0 0 0 0 0 0 0 0
 
Graph Company PRO POWER PROVIDERS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Circular Energy ]
Graph Company VOLT ELECTRICITY PROVIDER LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ VOLT EP ]
Graph Company NORTH AMERICAN POWER AND GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ North American Power Business LLC ]
Graph Company SMARTENERGY HOLDINGS LLC 0 0 0 0 0 0 0 0
 
Graph Company POWER OF TEXAS HOLDINGS INC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ POWER OF TEXAS ]
Graph Company ELIGO ENERGY TX LLC 0 0 0 0 0 0 0 0
 
Graph Company SFE ENERGY TEXAS INC 0 0 0 0 0 0 0 0
 
Graph Company NATIONAL GAS & ELECTRIC TEXAS LLC 0 0 0 0 0 0 0 0
 
Graph Company YENTA ENERGY LP 0 0 0 0 0 0 0 0
 
Graph Company DAVID ENERGY SUPPLY (TEXAS) LLC 0 0 0 0 0 0 0 0
 
Graph Company MI TEXAS REP 2 LLC 0 0 0 0 0 0 0 0
 
Graph Company BKV-BPP RETAIL LLC 0 0 0 0 0 0 0 0
 
Graph Company World Power & Gas LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Milestone Energy ], [ Texans Energy ]
Graph Company WTU RETAIL ENERGY LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company CPL RETAIL ENERGY LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company ACCENT ENERGY TEXAS LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company CALPINE ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company REVOLUTION ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company ARROW ENERGY TX LLC 0 0 0 0 0 0 0 0
 
  Totals: 3260 286 15 1910 0 532 517 68