Public Utility Commission of Texas

Customer Complaint Statistics

Retail Electric Providers
       From:  7/1/2022      To:  12/31/2022

1/30/2023 6:21:12 PM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company TXU ENERGY RETAIL COMPANY LLC 345 20 3 189 0 66 67 11
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ]
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 332 19 1 210 0 53 49 6
  DBA or Former Names:
[ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
Graph Company PULSE POWER LLC 255 28 2 145 0 44 36 5
  DBA or Former Names:
[ Energy to Go ], [ Lone Star Energy ], [ New Power Texas ], [ PowerNext ]
Graph Company GEXA ENERGY LP 235 15 0 164 0 27 29 1
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company VALUE BASED BRANDS LLC 176 10 2 109 0 33 22 0
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ], [ Express Energy ], [ Veteran Energy ]
Graph Company CONSTELLATION NEWENERGY INC 175 16 2 107 0 16 34 7
  DBA or Former Names:
[ Constellation ], [ NEWENERGY ], [ STARTEX POWER ]
Graph Company FRONTIER UTILITIES LLC 172 12 0 116 0 28 16 1
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company JUST ENERGY TEXAS LP 170 53 0 65 0 21 31 0
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company AMBIT TEXAS LLC 154 2 1 91 0 43 17 7
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 124 8 0 89 0 12 15 0
  DBA or Former Names:
[ Green Mountain ], [ Green Mountain Energy ]
Graph Company US RETAILERS LLC 116 7 0 82 0 10 17 0
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ Discount Power ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company DIRECT ENERGY LP 97 2 3 60 0 13 19 5
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company CHAMPION ENERGY SERVICES LLC 59 6 0 37 0 7 9 2
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ]
Graph Company TRIEAGLE ENERGY LP 57 3 0 23 0 14 17 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
Graph Company FULCRUM RETAIL ENERGY LLC 49 8 0 29 0 7 5 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company TEXPO POWER LP 48 3 0 29 0 13 3 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ Rio Power & Light ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company YOUNG ENERGY LLC 44 4 0 27 0 9 4 3
  DBA or Former Names:
[ Cost Plus Power ], [ Mio Electric ], [ PAYLESS POWER ], [ SmarTricity ], [ UNO ENERGY ]
Graph Company SUMMER ENERGY LLC 43 5 0 19 0 11 8 6
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company POGO ENERGY LLC 35 8 0 11 0 14 2 6
  DBA or Former Names:
[ Pogo Energy ]
Graph Company RHYTHM OPS LLC 34 2 0 25 0 6 1 2
  DBA or Former Names:
[ RHYTHM ], [ Rhythm Energy ]
Graph Company STREAM SPE LTD 32 0 0 21 0 8 3 2
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
Graph Company TRUE COMMODITIES LLC 29 3 0 22 0 2 2 0
  DBA or Former Names:
[ TRUE POWER ], [ True Prepaid ]
Graph Company MP2 ENERGY TEXAS LLC 29 2 0 18 0 3 6 0
  DBA or Former Names:
[ COST PLUS ENERGY ], [ Shell Energy Solutions ]
Graph Company SPARK ENERGY LLC 28 0 1 18 0 8 1 2
 
Graph Company DECLARATION ENERGY LLC 26 3 0 12 0 6 5 0
  DBA or Former Names:
[ Energy Texas ]
Graph Company AP GAS & ELECTRIC (TX) LLC 25 3 0 13 0 4 5 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company TARA ENERGY LLC 23 0 0 12 0 3 8 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company JP ENERGY RESOURCES LLC 23 1 0 17 0 0 5 0
  DBA or Former Names:
[ ALMIKA POWER ], [ Ampra Energy ], [ Beyond Energy ], [ Peso Power ], [ Prepay Power ]
Graph Company BROOKLET ENERGY DISTRIBUTION LLC 18 0 0 7 0 11 0 3
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ]
Graph Company XOOM ENERGY TEXAS LLC 14 0 0 8 0 1 5 1
 
Graph Company Octopus Energy LLC 10 0 0 7 0 1 2 0
  DBA or Former Names:
[ Evolve ], [ Evolve Energy ], [ Octopus ], [ Octopus Energy ]
Graph Company MI TEXAS REP 1 LLC 10 2 0 2 0 5 1 0
  DBA or Former Names:
[ ABACUS ENERGY RETAIL ELECTRICITY ], [ Flagship Power ], [ Juice ], [ Mothership ]
Graph Company HERITAGE POWER LLC 9 0 0 6 0 2 1 0
 
Graph Company 174 POWER GLOBAL RETAIL TEXAS LLC 8 0 0 4 0 1 3 0
  DBA or Former Names:
[ CHARIOT ENERGY ], [ Tristar Energy ]
Graph Company CAPITAL ENERGY PA LLC 8 1 0 4 0 1 2 0
  DBA or Former Names:
[ Sunrise Power ], [ SUNRISE POWER & GAS TEXAS ], [ Value Energy ], [ Value Power ]
Graph Company HUDSON ENERGY SERVICES LLC 8 2 0 5 0 1 0 0
  DBA or Former Names:
[ Amigo Commercial ], [ Just Energy Commercial ], [ Tara Commercial ]
Graph Company SOUTHERN FEDERAL POWER LLC 7 0 0 3 0 2 2 3
  DBA or Former Names:
[ Ranchero Power ], [ Watt Bro ]
Graph Company TITAN GAS LLC 5 0 0 3 0 1 1 0
  DBA or Former Names:
[ CleanSky Energy ], [ TITAN GAS AND POWER ]
Graph Company TOMORROW ENERGY CORP 4 0 0 3 0 0 1 0
 
Graph Company NEC Co-op Energy 4 0 0 4 0 0 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company FIRST CHOICE POWER LLC 3 0 0 3 0 0 0 0
  DBA or Former Names:
[ FIRST CHOICE POWER ]
Graph Company VARSITY ENERGY LLC 3 0 0 0 0 3 0 0
 
Graph Company IRONHORSE POWER SERVICES LLC 3 1 0 1 0 0 1 0
 
Graph Company GOOD CHARLIE & CO LLC 2 0 0 1 0 0 1 0
  DBA or Former Names:
[ GOOD CHARLIE OPS LLC ]
Graph Company V247 POWER CORPORATION 2 0 0 2 0 0 0 0
 
Graph Company INFUSE ENERGY LLC 1 1 0 0 0 0 0 0
 
Graph Company ELIGO ENERGY TX LLC 1 0 0 0 0 0 1 0
 
Graph Company OHMCONNECT TEXAS LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ OhmConnect Energy ], [ POWERPASS ]
Graph Company BRANCH ENERGY (TEXAS) LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ Branch Energy ]
Graph Company CLEARVIEW POWER INC 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company 3000 Energy Corp 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ PENSTAR POWER ], [ PENSTAR POWER LLC ], [ PENSTAR POWER LLC 1 ]
Graph Company OUR ENERGY LLC 1 0 0 1 0 0 0 0
 
Graph Company World Power & Gas LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Milestone Energy ], [ Texans Energy ]
Graph Company NORTH AMERICAN POWER AND GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ North American Power Business LLC ]
Graph Company WTU RETAIL ENERGY LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company CPL RETAIL ENERGY LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company ACCENT ENERGY TEXAS LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company CALPINE ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company NATIONAL GAS & ELECTRIC TEXAS LLC 0 0 0 0 0 0 0 0
 
Graph Company YENTA ENERGY LP 0 0 0 0 0 0 0 0
 
Graph Company DAVID ENERGY SUPPLY (TEXAS) LLC 0 0 0 0 0 0 0 0
 
Graph Company MI TEXAS REP 2 LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Abacus Energy Retail Electricity ], [ Flagship Power ], [ Juice ], [ Think Energy ]
Graph Company BKV-BPP RETAIL LLC 0 0 0 0 0 0 0 0
 
Graph Company ONPOINT ENERGY TEXAS LLC 0 0 0 0 0 0 0 0
 
Graph Company REVOLUTION ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company ARROW ENERGY TX LLC 0 0 0 0 0 0 0 0
 
Graph Company SFE ENERGY TEXAS INC 0 0 0 0 0 0 0 0
 
Graph Company SMARTENERGY HOLDINGS LLC 0 0 0 0 0 0 0 0
 
Graph Company AXON POWER & GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Axon Power ]
Graph Company MIDAMERICAN ENERGY SERVICES LLC 0 0 0 0 0 0 0 0
 
Graph Company PRO POWER PROVIDERS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Circular Energy ]
  Totals: 3060 250 15 1827 0 511 457 73