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Customer Complaint Statistics

List of customer complaints against electric companies that provide service to texas. Complaints are broken down by category with the counts listed as rows for each company below the header. The graph icon can be selected to show a graphical display of the data by months
Retail Electric Providers From:  11/1/2023 To:  4/30/2024 Complaint Summary : 5/28/2024 8:45:02 AM
List of customer complaints against electric companies that provide service to texas. Complaints are broken down by category with the counts listed as rows for each company below the header. The graph icon can be selected to show a graphical display of the data by months
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
RELIANT ENERGY RETAIL SERVICES LLC 262 27 1 120 0 47 67 10
  DBA or Former Names:
[ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
TXU ENERGY RETAIL COMPANY LLC 215 22 1 105 0 48 39 7
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ]
JUST ENERGY TEXAS LP 161 43 0 54 0 28 36 2
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
US RETAILERS LLC 155 20 0 74 0 29 32 1
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ Discount Power ], [ PENNYWISE ], [ PENNYWISE POWER ]
PULSE POWER LLC 111 0 1 85 0 5 20 3
  DBA or Former Names:
[ Energy to Go ], [ Lone Star Energy ], [ New Power Texas ], [ PowerNext ]
VALUE BASED BRANDS LLC 96 7 0 54 0 20 15 1
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ], [ Express Energy ], [ Veteran Energy ]
DIRECT ENERGY LP 82 12 1 38 0 12 19 5
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
GEXA ENERGY LP 80 6 1 43 0 9 21 1
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
GREEN MOUNTAIN ENERGY COMPANY 76 13 0 43 0 10 10 3
  DBA or Former Names:
[ Green Mountain ], [ Green Mountain Energy ]
AMBIT TEXAS LLC 66 3 0 32 0 23 8 5
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
FRONTIER UTILITIES LLC 51 3 1 37 0 4 6 0
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
DECLARATION ENERGY LLC 42 0 0 18 0 5 19 1
  DBA or Former Names:
[ Energy Texas ]
FULCRUM RETAIL ENERGY LLC 41 6 0 21 0 7 7 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
RHYTHM OPS LLC 38 0 1 15 0 13 9 0
  DBA or Former Names:
[ RHYTHM ], [ Rhythm Energy ]
CONSTELLATION NEWENERGY INC 37 6 0 19 0 6 6 1
  DBA or Former Names:
[ Constellation ], [ NEWENERGY ], [ STARTEX POWER ]
YOUNG ENERGY LLC 37 4 0 17 0 13 3 4
  DBA or Former Names:
[ Cost Plus Power ], [ Mio Electric ], [ PAYLESS POWER ], [ SmarTricity ], [ UNO ENERGY ]
TRUE COMMODITIES LLC 31 0 0 20 0 5 6 0
  DBA or Former Names:
[ TRUE POWER ], [ True Prepaid ]
AP GAS & ELECTRIC (TX) LLC 30 5 0 13 0 5 7 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
MI TEXAS REP 1 LLC 28 3 0 9 0 8 8 1
  DBA or Former Names:
[ ABACUS ENERGY RETAIL ELECTRICITY ], [ Flagship Power ], [ Juice ], [ Mothership ]
TRIEAGLE ENERGY LP 26 2 0 10 0 7 7 1
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
STREAM SPE LTD 25 1 0 14 0 7 3 1
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
MP2 ENERGY TEXAS LLC 21 1 0 15 0 1 4 0
  DBA or Former Names:
[ COST PLUS ENERGY ], [ Shell Energy Solutions ]
CHAMPION ENERGY SERVICES LLC 21 2 0 10 0 5 4 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ]
SUMMER ENERGY LLC 17 2 2 7 0 2 4 0
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
POGO ENERGY LLC 14 0 0 6 0 6 2 0
  DBA or Former Names:
[ Pogo Energy ]
TARA ENERGY LLC 14 0 0 8 0 4 2 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
174 POWER GLOBAL RETAIL TEXAS LLC 14 0 0 11 0 2 1 0
  DBA or Former Names:
[ CHARIOT ENERGY ], [ Tristar Energy ]
BROOKLET ENERGY DISTRIBUTION LLC 13 1 0 1 0 9 2 1
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ]
BKV-BPP RETAIL LLC 12 2 0 3 0 0 7 1
  DBA or Former Names:
[ BKV Electric ], [ BKV Electricity ], [ BKV Energy ], [ BKV Retail Power ], [ BKV-BPP RETAIL TEXAS ]
JP ENERGY RESOURCES LLC 11 1 0 7 0 2 1 0
  DBA or Former Names:
[ ALMIKA POWER ], [ Ampra Energy ], [ Beyond Energy ], [ Peso Power ], [ Prepay Power ]
XOOM ENERGY TEXAS LLC 11 0 0 7 0 4 0 2
 
CAPITAL ENERGY PA LLC 9 1 0 6 0 1 1 0
  DBA or Former Names:
[ Budget Power ], [ Sunrise Power ], [ Value Energy ], [ Value Power ]
SMARTENERGY HOLDINGS LLC 8 0 0 0 0 0 8 0
 
TITAN GAS LLC 8 0 0 5 0 2 1 0
  DBA or Former Names:
[ CleanSky Energy ], [ TITAN GAS AND POWER ]
MI TEXAS REP 2 LLC 8 2 0 1 0 3 2 1
  DBA or Former Names:
[ Fanfare Energy ], [ Think Energy ]
IRONHORSE POWER SERVICES LLC 7 2 0 1 0 2 2 0
 
SOUTHERN FEDERAL POWER LLC 6 2 0 4 0 0 0 0
  DBA or Former Names:
[ Ranchero Power ], [ Watt Bro ]
ARROW ENERGY TX LLC 6 3 0 2 0 1 0 0
 
GOOD CHARLIE & CO LLC 6 0 0 1 0 2 3 0
  DBA or Former Names:
[ GOOD CHARLIE OPS LLC ]
SPARK ENERGY LLC 5 0 0 5 0 0 0 0
 
HUDSON ENERGY SERVICES LLC 3 0 0 2 0 0 1 0
  DBA or Former Names:
[ Amigo Commercial ], [ Just Energy Commercial ], [ Tara Commercial ]
DAVID ENERGY SUPPLY (TEXAS) LLC 3 0 0 2 0 0 1 0
 
QUEXT ENERGY LLC 3 0 0 0 0 0 3 0
  DBA or Former Names:
[ Abundance Energy ]
ONPOINT ENERGY TEXAS LLC 3 0 0 2 0 1 0 0
 
Octopus Energy LLC 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ Evolve ], [ Evolve Energy ], [ Octopus ], [ Octopus Energy ]
OHMCONNECT TEXAS LLC 2 0 0 1 0 0 1 0
  DBA or Former Names:
[ OhmConnect Energy ], [ POWERPASS ]
MIDAMERICAN ENERGY SERVICES LLC 2 0 0 1 0 1 0 0
 
TEXPO POWER LP 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ Rio Power & Light ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
OUR ENERGY LLC 1 0 0 1 0 0 0 0
 
ACCENT ENERGY TEXAS LP 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
SFE ENERGY TEXAS INC 1 0 0 1 0 0 0 0
 
TOMORROW ENERGY CORP 1 0 0 0 0 0 1 0
 
VARSITY ENERGY LLC 1 0 0 0 0 0 1 0
 
HERITAGE POWER LLC 0 0 0 0 0 0 0 0
 
NATIONAL GAS & ELECTRIC TEXAS LLC 0 0 0 0 0 0 0 0
 
YENTA ENERGY LP 0 0 0 0 0 0 0 0
 
BRANCH ENERGY (TEXAS) LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Branch Energy ]
REVOLUTION ENERGY LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ INFUSE ENERGY ], [ REVOLUTION ENERGY ]
3000 Energy Corp 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ PENSTAR POWER ], [ PENSTAR POWER LLC ], [ PENSTAR POWER LLC 1 ]
CALPINE ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
NEC Co-op Energy 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
CLEARVIEW POWER INC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
ELIGO ENERGY TX LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ResidentShield Power ]
AXON POWER & GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Axon Power ]
  Totals: 1926 202 9 956 0 359 400 52