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Customer Complaint Statistics

List of customer complaints against electric companies that provide service to texas. Complaints are broken down by category with the counts listed as rows for each company below the header. The graph icon can be selected to show a graphical display of the data by months
Retail Electric Providers From:  4/1/2024 To:  9/30/2024 Complaint Summary : 10/15/2024 11:18:08 PM
List of customer complaints against electric companies that provide service to texas. Complaints are broken down by category with the counts listed as rows for each company below the header. The graph icon can be selected to show a graphical display of the data by months
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
RELIANT ENERGY RETAIL SERVICES LLC 230 15 1 108 0 32 74 3
  DBA or Former Names:
[ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
JUST ENERGY TEXAS LP 224 71 0 66 0 35 52 1
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
TXU ENERGY RETAIL COMPANY LLC 206 35 0 85 1 42 43 8
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ]
US RETAILERS LLC 206 16 0 104 0 28 58 1
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ Discount Power ], [ PENNYWISE ], [ PENNYWISE POWER ]
VALUE BASED BRANDS LLC 130 10 1 63 0 21 35 2
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ], [ Express Energy ], [ Veteran Energy ]
RHYTHM OPS LLC 116 0 1 17 1 5 92 3
  DBA or Former Names:
[ Energy Texas ], [ RHYTHM ], [ Rhythm Energy ]
PULSE POWER LLC 93 0 0 61 0 16 16 1
  DBA or Former Names:
[ Energy to Go ], [ Lone Star Energy ], [ New Power Texas ], [ PowerNext ]
GEXA ENERGY LP 89 2 2 52 0 12 21 0
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
DIRECT ENERGY LP 86 5 2 41 0 17 21 0
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
GREEN MOUNTAIN ENERGY COMPANY 67 6 0 36 0 10 15 1
  DBA or Former Names:
[ Green Mountain ], [ Green Mountain Energy ]
FULCRUM RETAIL ENERGY LLC 51 3 0 16 0 12 20 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
AMBIT TEXAS LLC 43 1 0 13 0 16 13 0
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
FRONTIER UTILITIES LLC 43 4 0 21 0 4 14 1
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
TRUE COMMODITIES LLC 41 3 0 27 0 3 8 0
  DBA or Former Names:
[ TRUE POWER ], [ True Prepaid ]
AP GAS & ELECTRIC (TX) LLC 40 3 0 18 0 4 15 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
YOUNG ENERGY LLC 38 1 0 22 0 12 3 1
  DBA or Former Names:
[ Cost Plus Power ], [ Mio Electric ], [ PAYLESS POWER ], [ SmarTricity ], [ UNO ENERGY ]
CONSTELLATION NEWENERGY INC 36 5 0 16 0 3 12 0
  DBA or Former Names:
[ Constellation ], [ NEWENERGY ], [ STARTEX POWER ]
TRIEAGLE ENERGY LP 32 5 0 14 0 8 5 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
174 POWER GLOBAL RETAIL TEXAS LLC 30 1 0 24 0 2 3 0
  DBA or Former Names:
[ CHARIOT ENERGY ], [ Tristar Energy ]
STREAM SPE LTD 23 1 0 10 0 4 8 1
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
CHAMPION ENERGY SERVICES LLC 21 3 0 7 0 3 8 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ]
IRONHORSE POWER SERVICES LLC 21 14 0 4 0 1 2 0
 
MP2 ENERGY TEXAS LLC 19 0 0 11 0 3 5 0
  DBA or Former Names:
[ COST PLUS ENERGY ], [ Shell Energy Solutions ]
TARA ENERGY LLC 18 1 0 10 0 2 5 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
DECLARATION ENERGY LLC 18 0 0 7 0 5 6 0
  DBA or Former Names:
[ Energy Texas ]
MI TEXAS REP 1 LLC 18 1 0 9 0 3 5 0
  DBA or Former Names:
[ ABACUS ENERGY RETAIL ELECTRICITY ], [ Flagship Power ], [ Juice ], [ Mothership ]
Octopus Energy LLC 17 1 0 8 0 3 5 0
  DBA or Former Names:
[ Evolve ], [ Evolve Energy ], [ Octopus ], [ Octopus Energy ]
BKV-BPP RETAIL LLC 16 3 0 8 0 0 5 0
  DBA or Former Names:
[ BKV Electric ], [ BKV Electricity ], [ BKV Energy ], [ BKV Retail Power ], [ BKV-BPP RETAIL TEXAS ]
BROOKLET ENERGY DISTRIBUTION LLC 16 0 1 8 0 6 1 1
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ]
SUMMER ENERGY LLC 14 2 0 8 0 0 4 1
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
SMARTENERGY HOLDINGS LLC 14 0 0 2 0 1 11 0
 
TITAN GAS LLC 10 2 0 5 0 0 3 0
  DBA or Former Names:
[ CleanSky Energy ], [ TITAN GAS AND POWER ]
XOOM ENERGY TEXAS LLC 9 1 0 4 0 3 1 1
 
SOUTHERN FEDERAL POWER LLC 8 1 0 4 0 2 1 0
  DBA or Former Names:
[ Ranchero Power ], [ Watt Bro ]
POGO ENERGY LLC 7 1 0 2 0 2 2 1
  DBA or Former Names:
[ Pogo Energy ]
SPARK ENERGY LLC 7 0 0 2 0 2 3 0
 
CAPITAL ENERGY PA LLC 6 0 0 2 0 1 3 0
  DBA or Former Names:
[ Budget Power ], [ Sunrise Power ], [ Value Energy ], [ Value Power ]
GOOD CHARLIE & CO LLC 6 0 0 2 0 3 1 0
  DBA or Former Names:
[ GOOD CHARLIE OPS LLC ]
QUEXT ENERGY LLC 5 0 0 2 0 1 2 0
  DBA or Former Names:
[ Abundance Energy ]
JP ENERGY RESOURCES LLC 5 0 0 2 0 3 0 0
  DBA or Former Names:
[ ALMIKA POWER ], [ Ampra Energy ], [ Beyond Energy ], [ Peso Power ], [ Prepay Power ]
OHMCONNECT TEXAS LLC 3 0 0 2 0 1 0 0
  DBA or Former Names:
[ OhmConnect Energy ], [ POWERPASS ]
MI TEXAS REP 2 LLC 3 1 0 2 0 0 0 0
  DBA or Former Names:
[ Fanfare Energy ], [ Think Energy ]
ARROW ENERGY TX LLC 3 0 0 1 0 1 1 2
 
HUDSON ENERGY SERVICES LLC 3 1 0 2 0 0 0 0
  DBA or Former Names:
[ Amigo Commercial ], [ Just Energy Commercial ], [ Tara Commercial ]
REVOLUTION ENERGY LLC 2 0 0 1 0 1 0 0
  DBA or Former Names:
[ INFUSE ENERGY ], [ REVOLUTION ENERGY ]
DAVID ENERGY SUPPLY (TEXAS) LLC 1 0 0 1 0 0 0 0
 
ONPOINT ENERGY TEXAS LLC 1 0 0 1 0 0 0 0
 
VARSITY ENERGY LLC 1 0 0 1 0 0 0 0
 
TOMORROW ENERGY CORP 0 0 0 0 0 0 0 0
 
BRANCH ENERGY (TEXAS) LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Branch Energy ]
NATIONAL GAS & ELECTRIC TEXAS LLC 0 0 0 0 0 0 0 0
 
YENTA ENERGY LP 0 0 0 0 0 0 0 0
 
ATLANTIC ENERGY TEXAS LLC 0 0 0 0 0 0 0 0
 
3000 Energy Corp 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ PENSTAR POWER ], [ PENSTAR POWER LLC ], [ PENSTAR POWER LLC 1 ]
ACCENT ENERGY TEXAS LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
CALPINE ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
NEC Co-op Energy 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
ELIGO ENERGY TX LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ResidentShield Power ]
SFE ENERGY TEXAS INC 0 0 0 0 0 0 0 0
 
HERITAGE POWER LLC 0 0 0 0 0 0 0 0
 
MIDAMERICAN ENERGY SERVICES LLC 0 0 0 0 0 0 0 0
 
TEXPO POWER LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ Rio Power & Light ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
CLEARVIEW POWER INC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
  Totals: 2096 219 8 932 2 333 602 29