Skip to main content
puct full window page content
Skip Navigation LinksElectricity Options Customer Complaints

Customer Complaint Statistics

List of customer complaints against electric companies that provide service to texas. Complaints are broken down by category with the counts listed as rows for each company below the header. The graph icon can be selected to show a graphical display of the data by months
Retail Electric Providers From:  5/31/2023 To:  11/30/2023 Complaint Summary : 12/10/2023 6:27:01 PM
List of customer complaints against electric companies that provide service to texas. Complaints are broken down by category with the counts listed as rows for each company below the header. The graph icon can be selected to show a graphical display of the data by months
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
RELIANT ENERGY RETAIL SERVICES LLC 294 22 5 161 0 44 62 9
  DBA or Former Names:
[ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
TXU ENERGY RETAIL COMPANY LLC 260 19 0 134 0 56 51 18
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ]
VALUE BASED BRANDS LLC 162 4 3 107 0 33 15 1
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ], [ Express Energy ], [ Veteran Energy ]
JUST ENERGY TEXAS LP 161 22 1 66 0 35 37 3
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
US RETAILERS LLC 132 13 1 85 0 15 18 3
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ Discount Power ], [ PENNYWISE ], [ PENNYWISE POWER ]
PULSE POWER LLC 121 2 0 76 0 19 24 7
  DBA or Former Names:
[ Energy to Go ], [ Lone Star Energy ], [ New Power Texas ], [ PowerNext ]
GEXA ENERGY LP 116 7 0 66 0 22 21 3
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
AMBIT TEXAS LLC 96 5 0 50 0 32 9 7
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
GREEN MOUNTAIN ENERGY COMPANY 87 15 0 52 0 8 12 4
  DBA or Former Names:
[ Green Mountain ], [ Green Mountain Energy ]
DIRECT ENERGY LP 82 10 0 36 0 17 19 0
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
DECLARATION ENERGY LLC 76 5 1 61 0 3 6 0
  DBA or Former Names:
[ Energy Texas ]
SUMMER ENERGY LLC 66 4 1 32 0 16 13 2
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
FULCRUM RETAIL ENERGY LLC 65 5 2 31 0 12 15 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
FRONTIER UTILITIES LLC 63 1 1 51 0 3 7 0
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
MI TEXAS REP 1 LLC 52 5 0 28 0 12 7 2
  DBA or Former Names:
[ ABACUS ENERGY RETAIL ELECTRICITY ], [ Flagship Power ], [ Juice ], [ Mothership ]
CONSTELLATION NEWENERGY INC 51 13 0 28 0 4 6 0
  DBA or Former Names:
[ Constellation ], [ NEWENERGY ], [ STARTEX POWER ]
YOUNG ENERGY LLC 36 2 1 18 0 12 3 4
  DBA or Former Names:
[ Cost Plus Power ], [ Mio Electric ], [ PAYLESS POWER ], [ SmarTricity ], [ UNO ENERGY ]
TRUE COMMODITIES LLC 36 2 0 24 0 2 8 0
  DBA or Former Names:
[ TRUE POWER ], [ True Prepaid ]
RHYTHM OPS LLC 35 3 0 21 0 6 5 1
  DBA or Former Names:
[ RHYTHM ], [ Rhythm Energy ]
STREAM SPE LTD 35 1 2 26 0 2 4 1
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
TRIEAGLE ENERGY LP 34 4 0 16 0 5 9 1
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
CHAMPION ENERGY SERVICES LLC 33 2 0 19 0 7 5 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ]
MI TEXAS REP 2 LLC 30 1 0 18 0 7 4 2
  DBA or Former Names:
[ Think Energy ]
TARA ENERGY LLC 28 0 0 18 0 6 4 1
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
AP GAS & ELECTRIC (TX) LLC 24 1 0 8 0 6 9 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
MP2 ENERGY TEXAS LLC 24 1 1 14 0 5 3 0
  DBA or Former Names:
[ COST PLUS ENERGY ], [ Shell Energy Solutions ]
BROOKLET ENERGY DISTRIBUTION LLC 18 0 0 2 0 13 3 1
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ]
BKV-BPP RETAIL LLC 16 0 0 12 0 0 4 0
  DBA or Former Names:
[ BKV Electric ], [ BKV Electricity ], [ BKV Energy ], [ BKV Retail Power ], [ BKV-BPP RETAIL TEXAS ]
CAPITAL ENERGY PA LLC 15 4 0 6 0 3 2 0
  DBA or Former Names:
[ Sunrise Power ], [ SUNRISE POWER & GAS TEXAS ], [ Value Energy ], [ Value Power ]
SOUTHERN FEDERAL POWER LLC 12 1 0 9 0 2 0 1
  DBA or Former Names:
[ Ranchero Power ], [ Watt Bro ]
SPARK ENERGY LLC 12 0 0 5 0 7 0 0
 
XOOM ENERGY TEXAS LLC 11 2 0 6 0 2 1 0
 
174 POWER GLOBAL RETAIL TEXAS LLC 11 2 0 7 0 2 0 0
  DBA or Former Names:
[ CHARIOT ENERGY ], [ Tristar Energy ]
POGO ENERGY LLC 11 2 1 4 0 3 1 1
  DBA or Former Names:
[ Pogo Energy ]
JP ENERGY RESOURCES LLC 7 1 0 5 0 0 1 0
  DBA or Former Names:
[ ALMIKA POWER ], [ Ampra Energy ], [ Beyond Energy ], [ Peso Power ], [ Prepay Power ]
TEXPO POWER LP 6 0 0 6 0 0 0 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ Rio Power & Light ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
HUDSON ENERGY SERVICES LLC 5 1 0 3 0 0 1 0
  DBA or Former Names:
[ Amigo Commercial ], [ Just Energy Commercial ], [ Tara Commercial ]
ONPOINT ENERGY TEXAS LLC 5 0 0 2 0 2 1 0
 
GOOD CHARLIE & CO LLC 3 0 0 0 0 1 2 0
  DBA or Former Names:
[ GOOD CHARLIE OPS LLC ]
TITAN GAS LLC 3 0 0 1 0 1 1 1
  DBA or Former Names:
[ CleanSky Energy ], [ TITAN GAS AND POWER ]
SFE ENERGY TEXAS INC 2 1 0 1 0 0 0 0
 
OHMCONNECT TEXAS LLC 2 1 0 0 0 1 0 0
  DBA or Former Names:
[ OhmConnect Energy ], [ POWERPASS ]
VARSITY ENERGY LLC 2 0 0 1 0 0 1 0
 
DAVID ENERGY SUPPLY (TEXAS) LLC 2 0 0 1 0 0 1 0
 
MIDAMERICAN ENERGY SERVICES LLC 1 0 0 1 0 0 0 0
 
IRONHORSE POWER SERVICES LLC 1 1 0 0 0 0 0 1
 
Octopus Energy LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ Evolve ], [ Evolve Energy ], [ Octopus ], [ Octopus Energy ]
OUR ENERGY LLC 1 0 0 1 0 0 0 0
 
CALPINE ENERGY SOLUTIONS LLC 1 0 0 0 0 0 1 0
 
ACCENT ENERGY TEXAS LP 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
3000 Energy Corp 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ PENSTAR POWER ], [ PENSTAR POWER LLC ], [ PENSTAR POWER LLC 1 ]
FIRST CHOICE POWER LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ FIRST CHOICE POWER ]
NEC Co-op Energy 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
WTU RETAIL ENERGY LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
CPL RETAIL ENERGY LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
PRO POWER PROVIDERS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Circular Energy ]
AXON POWER & GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Axon Power ]
CLEARVIEW POWER INC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
TOMORROW ENERGY CORP 0 0 0 0 0 0 0 0
 
HERITAGE POWER LLC 0 0 0 0 0 0 0 0
 
SMARTENERGY HOLDINGS LLC 0 0 0 0 0 0 0 0
 
ELIGO ENERGY TX LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ResidentShield Power ]
NATIONAL GAS & ELECTRIC TEXAS LLC 0 0 0 0 0 0 0 0
 
YENTA ENERGY LP 0 0 0 0 0 0 0 0
 
QUEXT ENERGY LLC 0 0 0 0 0 0 0 0
 
BRANCH ENERGY (TEXAS) LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Branch Energy ]
REVOLUTION ENERGY LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ INFUSE ENERGY ], [ REVOLUTION ENERGY ]
ARROW ENERGY TX LLC 0 0 0 0 0 0 0 0
 
  Totals: 2350 185 20 1322 0 427 396 74