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Customer Complaint Statistics

List of customer complaints against electric companies that provide service to texas. Complaints are broken down by category with the counts listed as rows for each company below the header. The graph icon can be selected to show a graphical display of the data by months
Retail Electric Providers From:  8/1/2024 To:  1/31/2025 Complaint Summary : 2/13/2025 5:33:09 PM
List of customer complaints against electric companies that provide service to texas. Complaints are broken down by category with the counts listed as rows for each company below the header. The graph icon can be selected to show a graphical display of the data by months
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
RELIANT ENERGY RETAIL SERVICES LLC 261 19 2 120 0 52 68 2
  DBA or Former Names:
[ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
TXU ENERGY RETAIL COMPANY LLC 238 29 0 115 0 44 50 15
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ]
JUST ENERGY TEXAS LP 221 61 0 66 0 37 57 0
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
US RETAILERS LLC 198 12 0 106 0 27 53 2
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ Discount Power ], [ PENNYWISE ], [ PENNYWISE POWER ]
VALUE BASED BRANDS LLC 143 6 2 69 0 25 41 3
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ], [ Express Energy ], [ Veteran Energy ]
DIRECT ENERGY LP 101 4 1 46 0 33 17 2
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
GEXA ENERGY LP 94 6 1 54 0 14 19 2
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
PULSE POWER LLC 87 1 0 50 0 20 16 4
  DBA or Former Names:
[ Energy to Go ], [ Lone Star Energy ], [ New Power Texas ], [ PowerNext ]
GREEN MOUNTAIN ENERGY COMPANY 65 4 0 43 0 6 12 2
  DBA or Former Names:
[ Green Mountain ], [ Green Mountain Energy ]
IRONHORSE POWER SERVICES LLC 55 50 1 1 0 0 3 0
 
AMBIT TEXAS LLC 49 4 0 23 0 14 8 0
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
TRUE COMMODITIES LLC 48 4 0 36 0 1 7 0
  DBA or Former Names:
[ TRUE POWER ], [ True Prepaid ]
FULCRUM RETAIL ENERGY LLC 45 4 0 13 0 10 18 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
AP GAS & ELECTRIC (TX) LLC 41 3 0 22 0 3 13 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
RHYTHM OPS LLC 38 1 0 15 0 5 17 1
  DBA or Former Names:
[ Energy Texas ], [ RHYTHM ], [ Rhythm Energy ]
FRONTIER UTILITIES LLC 33 1 0 16 0 4 12 1
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
MP2 ENERGY TEXAS LLC 33 2 0 22 0 4 5 0
  DBA or Former Names:
[ COST PLUS ENERGY ], [ Shell Energy Solutions ]
YOUNG ENERGY LLC 32 1 0 17 0 7 7 1
  DBA or Former Names:
[ Cost Plus Power ], [ Mio Electric ], [ PAYLESS POWER ], [ SmarTricity ], [ UNO ENERGY ]
174 POWER GLOBAL RETAIL TEXAS LLC 30 2 1 21 0 2 4 0
  DBA or Former Names:
[ CHARIOT ENERGY ], [ Tristar Energy ]
TRIEAGLE ENERGY LP 27 6 0 10 0 3 8 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
CONSTELLATION NEWENERGY INC 24 1 0 10 0 5 8 0
  DBA or Former Names:
[ Constellation ], [ NEWENERGY ], [ STARTEX POWER ]
CHAMPION ENERGY SERVICES LLC 22 3 0 7 0 4 8 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ]
TARA ENERGY LLC 21 1 0 12 0 2 6 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
STREAM SPE LTD 19 0 0 8 0 7 4 1
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
Octopus Energy LLC 19 0 0 15 0 1 3 0
  DBA or Former Names:
[ Evolve ], [ Evolve Energy ], [ Octopus ], [ Octopus Energy ]
BROOKLET ENERGY DISTRIBUTION LLC 18 0 1 8 0 6 3 0
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ]
BKV-BPP RETAIL LLC 15 1 0 6 0 2 6 0
  DBA or Former Names:
[ BKV Electric ], [ BKV Electricity ], [ BKV Energy ], [ BKV Retail Power ], [ BKV-BPP RETAIL TEXAS ]
POGO ENERGY LLC 14 0 0 6 0 7 1 2
  DBA or Former Names:
[ Pogo Energy ]
SUMMER ENERGY LLC 9 1 0 5 0 1 2 0
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
GOOD CHARLIE & CO LLC 9 0 0 3 0 4 2 0
  DBA or Former Names:
[ GOOD CHARLIE OPS LLC ]
TITAN GAS LLC 8 1 0 5 0 0 2 0
  DBA or Former Names:
[ CleanSky Energy ], [ TITAN GAS AND POWER ]
XOOM ENERGY TEXAS LLC 8 1 0 3 0 2 2 0
 
MI TEXAS REP 1 LLC 7 0 0 3 0 0 4 0
  DBA or Former Names:
[ ABACUS ENERGY RETAIL ELECTRICITY ], [ Flagship Power ], [ Juice ], [ Mothership ]
SOUTHERN FEDERAL POWER LLC 6 1 0 2 0 1 2 0
  DBA or Former Names:
[ Ranchero Power ], [ Watt Bro ]
SPARK ENERGY LLC 6 0 0 1 0 3 2 1
 
CAPITAL ENERGY PA LLC 4 0 0 2 0 1 1 0
  DBA or Former Names:
[ Budget Power ], [ Sunrise Power ], [ Value Energy ], [ Value Power ]
QUEXT ENERGY LLC 4 0 0 1 0 0 3 0
  DBA or Former Names:
[ Abundance Energy ]
MI TEXAS REP 2 LLC 4 0 0 3 0 1 0 0
  DBA or Former Names:
[ Fanfare Energy ], [ Think Energy ]
ATLANTIC ENERGY TEXAS LLC 3 1 0 2 0 0 0 0
  DBA or Former Names:
[ AE TEXAS ], [ AE Texas Commercial ], [ AE Texas Residential ], [ Atlantas Power ], [ Atlantex Power ]
HUDSON ENERGY SERVICES LLC 3 0 0 2 0 1 0 0
  DBA or Former Names:
[ Amigo Commercial ], [ Just Energy Commercial ], [ Tara Commercial ]
3000 Energy Corp 2 0 0 0 0 1 1 0
  DBA or Former Names:
[ PENSTAR POWER ], [ PENSTAR POWER LLC ], [ PENSTAR POWER LLC 1 ]
OHMCONNECT TEXAS LLC 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ OhmConnect Energy ], [ POWERPASS ]
DECLARATION ENERGY LLC 2 0 0 1 0 0 1 0
  DBA or Former Names:
[ Energy Texas ]
SMARTENERGY HOLDINGS LLC 2 0 0 2 0 0 0 0
 
JP ENERGY RESOURCES LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ ALMIKA POWER ], [ Ampra Energy ], [ Beyond Energy ], [ Peso Power ], [ Prepay Power ]
REVOLUTION ENERGY LLC 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ INFUSE ENERGY ], [ REVOLUTION ENERGY ]
DAVID ENERGY SUPPLY (TEXAS) LLC 1 0 0 1 0 0 0 0
 
SFE ENERGY TEXAS INC 1 0 1 0 0 0 0 0
 
HERITAGE POWER LLC 0 0 0 0 0 0 0 0
 
ELIGO ENERGY TX LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ResidentShield Power ]
MIDAMERICAN ENERGY SERVICES LLC 0 0 0 0 0 0 0 0
 
TEXPO POWER LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ Rio Power & Light ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
CLEARVIEW POWER INC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
ACCENT ENERGY TEXAS LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
CALPINE ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
NEC Co-op Energy 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
ARROW ENERGY TX LLC 0 0 0 0 0 0 0 1
 
ONPOINT ENERGY TEXAS LLC 0 0 0 0 0 0 0 0
 
BASE TEXAS REP LLC 0 0 0 0 0 0 0 0
 
TOMORROW ENERGY CORP 0 0 0 0 0 0 0 0
 
VARSITY ENERGY LLC 0 0 0 0 0 0 0 0
 
NATIONAL GAS & ELECTRIC TEXAS LLC 0 0 0 0 0 0 0 0
 
YENTA ENERGY LP 0 0 0 0 0 0 0 0
 
BRANCH ENERGY (TEXAS) LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Branch Energy ]
  Totals: 2074 231 10 976 0 361 496 40