Public Utility Commission of Texas

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Office of Public Engagement

In August 2022, The Public Utility Commission of Texas created the Office of Public Engagement to help the public participate in all aspects of the PUC’s work. The actions of the PUCT impact the safety and pocketbooks of Texans, but the work of the agency can be very technical and difficult to understand. The OPE serves as a resource to the public to explain PUCT processes and instruct Texans on how to participate in rulemakings, rate cases, hearings, and other important activities.

The OPE will also advise the Commission and staff on how to make the PUCT more accessible to all Texans.

To contact the Office of Public Engagement, please email Mike Hoke, Director at Please understand, because the office is newly created, the PUCT is in the process of hiring staff and someone will respond as quickly as is possible.

For assistance with customer complaints, billing questions, service interruptions or other general consumer-related issues, please contact our Customer Protection Hotline at 888-782-8477.