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Public Utility Commission of Texas
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Utility Bill or Service Question

Question about your utility bill or service, please contact Consumer Protection.

PUCT E-Filing System Question

Questions about the PUCT E-Filing system or questions about filing with the PUC, please contact Central Records.

Website Technical Support

The PUC publishes files in a variety of formats. Some of these files may require additional software.

 

PHONE:

Agency Switchboard: 512-936-7000
Assistance Hotlines: 888-782-8477 or 512-936-7120
Central Records: 512-936-7180

HOURS:

Agency Switchboard: 8AM - 5PM, M-F
Assistance Hotlines: 8AM - 4PM, M-F
Central Records: 9AM - 5PM, M-F, Closed Friday Noon - 1PM

MAILING ADDRESS:

1701 Congress Avenue
PO Box 13326
Austin, TX 78711-3326

PHYSICAL LOCATION:

William B. Travis Building
1701 Congress Avenue
Austin, TX 78711-3326
7th Floor Main Reception

 

 

SUBMIT A COMPLAINT WITH THE PUC

If you are unable to come to a satisfactory resolution with your provider, you should then file a complaint with the PUC's Consumer Protection Division. Before you begin the process, it is important that you understand your rights as a utility customer.

Electricity

PUCT oversees electric companies and may be able to assist you.

Telephone

Do you have a complaint about your local telephone service?

Water

Do you have a concern about water quality, service, or billing?

Do Not Call

On the No-Call List and receiving unwanted telephone calls.

Press:

Please direct all press inquiries to media@puc.texas.gov

Employment Verification:

Please send employment verifications to hr@puc.texas.gov. All verifications are completed in writing.

Fraud, Waste and Abuse Hotline:

If you would like to report fraud, waste or abuse occurring at the Public Utility Commission of Texas, call the Internal Auditor of the PUC at 512-936-7000 or the Texas State Auditor's Hotline at 1-800-TX-AUDIT.

 


Agency Information:

Staff Directory

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Telephone & Fax Directory

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Maps and Parking

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PUCT Floor Map

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Website Support

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Public Information Act Requests

The Public Information Act, Texas Government Code, Chapter 552, provides public access to government records.