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PUC of Texas Accessibility Policy

The Public Utility Commission of Texas is committed to making its web sites accessible to all users by adhering to applicable provisions in the Texas Administrative Code (TAC) Chapters 206 and 213, the World Wide Web Consortium (W3C) requirements, and the Federal Section 508 standards.

Web pages or applications developed, or procured, by the PUC must comply with the requirements referenced in this policy unless they would impose a significant difficulty or expense for the agency.

Websites and applications, for use with or in conjunction with any of the PUC websites, which are created by companies and/or individuals under contract with the PUC must also adhere to these accessibility rules and standards. Agency employees responsible for negotiating and monitoring contracts must ensure that contractors meet all applicable accessibility requirements.

Accessibility Testing

Major reports and other special publications that are made available on our web site are generally available in Adobe Portable Document Format (PDF). When posting PDF files, we follow this document from Adobe for Creating Accessible PDFs.

To improve the accessibility of our web site we test any major redesign with the screen reader JAWS. Additionally, we use the W3C validators for HTML and Cascading Style Sheets (CSS). The results of these reviews have been incorporated into the web site design.

We test sites and applications on the Windows platform and numerous browsers including Edge, Chrome, Firefox, and Safari.

We use various accessibility checklists and guidelines, including those at

Exclusions - Accommodations

PUC Interchange contains PDF documents that have their origins as scanned paper submissions. Although converted to PDFs using an Optical Character Recognition (OCR) procedure, not all objects contained in these documents may be readable by screen readers. If you have any problems reading these documents please contact the PUC at the number/address below for further assistance.

Audio recordings of Open Meetings are not available at this time in a format that can be used by people with hearing impairment. Anyone can view the transcripts of the hearings at the PUC Central Records office on the 8th floor of the William B. Travis Building, located at 1701 Congress Avenue, Austin, TX 78701.

The Public Utility Commission welcomes comments on how to improve the site's accessibility for users with disabilities. If you use assistive technology and the format of any material on our websites interferes with your ability to access the information, please use the point(s) of contact listed below for assistance.

Contact Information

If you need additional assistance please contact the PUC at:
Phone: 512-936-7100
E-mail Address:

PUC Central Records: 512-936-7180

For users with hearing loss or speech impairment, please dial 711 to connect with Relay Texas for assistance with your call.

To enable us to respond in a manner most helpful to you, please indicate 1) the nature of your accessibility problem, 2) the preferred format in which to receive the material, 3) the web address of the requested material, and 4) your contact information.

Additional information about accessibility programs in Texas is available from the Governor's Committee on People with Disabilities.