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Telecom Substantive Rules - Chapter 26 §26.21 - General Provisions of Customer Service and Protection Rules. §26.21 (12/27/00) Order Adopting New Customer Service and Protection Rules, §§26.21-24, 26.26, 26.27-28, 26.30, and 26.31 as Approved at the November 16, 2000 Open Meeting and published in the Texas Register on December 22, 2000 Proposed New Customer Service and Protection Rules, §§26.21-24, 26.26, 26.27-28, 26.30, and 26.31 as published in the July 7, 2000 Texas Register Order Adopting Repeal of Existing Customer Service and Protection Rules, §§26.21-24, 26.26, 26.27-28, 26.30, and 26.31 as Approved at the November 16, 2000 Open Meeting and published in the Texas Register on December 22, 2000 Proposed Repeal of Existing Customer Service and Protection Rules, §§26.21-24, 26.26, 26.27-28, 26.30, and 26.31 as published in the July 7, 2000 Texas Register