PLACEHOLDER H2 TO MEET WCAG REQUIREMENT
The Division of Utility Outreach exists to help the Texas water and sewer utility industry navigate the rules and regulations that mark the path to consumer satisfaction and commercial viability, providing information ranging from registration guidance and customer service best practices to cyber security insights and legislative updates.
The PUC regulates the state's electric, telecommunication, and water and sewer utilities, implements respective legislation, and provides consumer assistance in resolving consumer complaints.
Commitment to You
DUO is committed to help retail water and sewer public utilities to understand, navigate and achieve regulatory compliance with the PUCT.
TYPES OF PROVIDERS
Which are you?
For Retail Public Utilities to enjoy an online experience tailored to your individual needs, it's important to start with which class you represent.
When consumers are unable to come to a satisfactory resolution with their provider, they may file a complaint with the Public Utility Commission of Texas' Consumer Protection Division.
MORE ABOUT COMPLAINTS