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Water and Sewer Substantive Rules - Chapter 24 §24.153 - Customer Relations. §24.153 (10/17/18) Order Adopting the Repeal of Part of Subchapter A §§24.3, 24.8, 24.11, 24.14, All of Subchapter B, Subchapter C §§24.41-24.44, All of Subchapters D through K, and New §§24.3, 24.8, 24.11, 24.14 and New Subchapters B through L as Approved at the September 27, 2018 Open Meeting Proposal for Publication of the Repeal of Part of Subchapter A §§24.3, 24.8, 24.11, 24.14, All of Subchapter B, Subchapter C §§24.41-24.44, All of Subchapters D through K, and New §§24.3, 24.8, 24.11, 24.14 and New Subchapters B through L as Approved at the July 26, 2018 Open Meeting Order Adopting New Chapter 24 Related to Substantive Rules Applicable to Water and Sewer Service Providers (Migration of Substantive Rules from the TCEQ (30 TAC CH 291) to the PUC (16 TAC CH 24)) as Approved at the July 10, 2014 Open Meeting Proposal for Publication of New Chapter 24 Related to Substantive Rules Applicable to Water and Sewer Service Providers, Migration of Substantive Rules from the TCEQ (30 TAC Chapter 291) to the PUC (16 TAC 24) as Approved at the March 27, 2014 Open Meeting