Utility Complaints

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Utility Complaints File A Complaint Before filing an informal complaint with the PUCT, contact your electric or telephone provider first and allow them to attempt to resolve the situation prior to filing with the PUCT. Utilities Not Regulated Helpful information on which utilities the Public Utility Commission (PUCT) has no regulatory authority. A must read prior to filing a complaint with the PUCT. Know Your Rights It's important that you understand your rights as a utility customer before filing a complaint. Please review them before filing a complaint with your electric or telephone provider or the PUCT. Have a Utility Issue? When Should You... FILE A COMPLAINT? PROTEST? INTERVENE? Click here to learn which option is right for you.