The Public Utility Commission of Texas regulates the state's electric, telecommunication, and water and sewer utilities, implements respective legislation, and provides customer assistance in resolving consumer complaints.
Before filing an informal complaint with the PUC, contact your electric or telephone provider first and allow them to attempt to resolve the situation prior to filing with the PUC.
Helpful information on which utilities the Public Utility Commission (PUC) has no regulatory authority. A must read prior to filing a complaint with the PUC.
It's important that you understand your rights as a utility customer before filing a complaint. Please review them before filing a complaint with your electric or telephone provider or the PUC.