Provider of Last Resort (POLR)
The Commission has designated Providers of Last Resort (POLR) as a back-up electric service provider in each area of Texas open to competition. POLR service is relatively high-priced, due to the costs associated with planning and the risk of serving an uncertain number of customers with uncertain electricity loads. POLR service is a safety net for customers whose chosen REP is unable to continue service. This service is intended to be temporary and used only under rare circumstances when a REP is unable to provide service, or when a customer requests POLR service.
The Public Utility Commission of Texas (PUC) designates certificated REPs to provide POLR service for each customer class in each electric utility service area that is open to competition.
Non-Volunteer Provider of Last Resort Electricity Facts Labels (EFLs)
For 2019 - 2020 POLR Term
Click on the POLR link to view Service Area Rates.
| AREA |
Residential |
Small Non-Residential |
Medium Non-Residential |
Large Non-Residential |
| Oncor |
TXU Energy Retail Company, LLC |
TXU Energy Retail Company, LLC |
Reliant Energy Retail Services, LLC |
TXU Energy Retail Company, LLC |
| CenterPoint |
Reliant Energy Retail Services, LLC |
TXU Energy Retail Company, LLC |
Reliant Energy Retail Services, LLC |
EDF Energy Services, LLC |
| AEP Texas Central |
CPL Retail Energy, LP |
TXU Energy Retail Company, LLC |
Direct Energy Business, LLC |
Reliant Energy Retail Services, LLC |
| AEP Texas North |
TXU Energy Retail Company, LLC |
TXU Energy Retail Company, LLC |
TXU Energy Retail Company, LLC |
Reliant Energy Retail Services, LLC |
| TNMP |
TXU Energy Retail Company, LLC |
TXU Energy Retail Company, LLC |
Reliant Energy Retail Services, LLC |
Reliant Energy Retail Services, LLC |
The REP listed is the POLR responsible for providing the Electricity Facts Label. For a complete list of Designated Providers of Last Resort, view links below.
2021-2022 POLR Term
2019-2020 POLR Term