Get The Facts - Fact Sheets

What We Do:

The Public Utility Commission of Texas regulates the state's electric, telecommunication, and water and sewer utilities, implements respective legislation, and provides customer assistance in resolving consumer complaints.

Contact

Public Utility Commission of Texas

STAY INFORMED

Page breadcrumbs and sidebar menu launch button
	Navigation Home Contact PUCT En Español Public Utility Commission Consumer Industry Rules & Laws Filings Agency Utility Complaints File A Complaint Know Your Rights Utilities Not Regulated Assistance Assistance Paying Your Bill Behind on Your Electric Bills Bill Assistance for Burned Veterans Relay Texas Asistencia Pagando Su Factura Facts & FAQs Get the Facts Frequently Asked Questions Public Participation PUCT Storm Resources Ways to Save Electricity Charges On Your Bill Electric Outage Links Metering Power To Choose POLR REC Marketers Telecommunications Bundling Charges On Your Telephone Bill No Call Lists Service Options Taxes and Surcharges Telephone Companies Water Assistance for Consumers and Utilities Forms New Water or Sewer Utility Utilities Utility Rules & Guidance Water and Sewer Submetering or Allocation Water and Sewer Utility Map Viewer

PUCT Consumer page content
Get The Utili-Facts Electricity Charges on Your Electric Bill \| What Are My Rights as an Electric Customer? Types of Electric Plans Central System or Nonsubmetered Master Metering Electric Cramming Electric Deposit Payment Options Electric Slamming Electric Meters Electric Service Disconnects Paying Your Electric Bill Prepaid Electric Service Programs Available for Making Homes More Energy Efficient Renewable Energy is a Natural Submetering for Apartments, Condos, & Mobile Home Parks Switch-holds Trees and Power Lines Understanding Fuel Charges for IOU Customers What To Do If Your REP Goes Out of Business Telephone Texas Universal Service Fund (TUSF) Telephone Payment Assistance Programs Charges on your Telephone Bill Frontier Communications Local Service Deregulation AT&T Local Service Deregulation Area Codes Caller ID IntraLATA Toll Calls Keep Your Existing Number Lowering Your Long Distance Bill Money-Saving Phone Tips My Rights as a Telecommunications Customer Pay Phones Paying Your Phone Bill Prepaid Local Telephone Service Prepaid Long Distance Cards Telemarketing Telephone Cramming Telephone Slamming Texas "No Call" Lists Water Appealing a Rate Change Decision Water Supply Corporations: Frequently Asked Questions PUCT Jurisdiction over Utility Rates and Service Policies A Customer Guide to the Public Hearing Process Establishing a consumer’s group for privately-owned utilities Our Consumer Protection Team Can Help RV Parks: Am I Regulated? Surcharging Customers of Investor-Owned Utilities Tenant Guide to Allocated Water or Wastewater Service Tenant Guide to Submetered Water or Wastewater Service Utility Onsite Assistance Utility Funding and Rate Design Water and Sewer Utility Stock Transfer Requirements Popular Searches PUCT utilizes analytics to detemine what items are important to you. Electricity Charges on Your Electric Bill \| What Are My Rights as an Electric Customer? \| Types of Electric Plans \| Telephone Charges on your Telephone Bill \| Texas Universal Service Fund (TUSF) \| Telephone Payment Assistance Programs \| Water Charges on your Water Bill \| Appealing a Rate Change Decision \| Water Supply Corporations: FAQ \| General How to File an Informal Complaint \|