The Public Utility Commission of Texas regulates the state's electric, telecommunication, and water and sewer utilities, implements respective legislation, and provides customer assistance in resolving consumer complaints.
If you have already registered as a pay telephone provider and need to update address or pay telephone numbers and county locations etc., you must send this information on a cover letter with your company name, PP0 tracking number, and project number.
The project number is 52217 for new applications, annual renewals, or amendments submitted between August 1, 2021 to July 31, 2022.
Submit one original and three copies to:
Public Utility Commission
Attention: Central Records
P.O. Box 13326
1701 Congress Avenue
Austin, TX 78711
If you are submitting pay telephone numbers and county locations, it must be submitted on two identical diskettes/CDs - View the format here.
Nothing else should be in this file except the 10 digit numbers and name of the county location. Save the file as your Login name - (example) PP010010.txt. USE A ZERO AFTER PP AND NOT THE LETTER O.
How to list county names:
CORRECT - Travis
INCORRECT - Travis County
Make sure the name of the county is spelled correctly. View a list of Texas counties.