Assistance for Apartment Complex Owners

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The Public Utility Commission of Texas regulates the state's electric, telecommunication, and water and sewer utilities, implements respective legislation, and provides customer assistance in resolving consumer complaints.

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Assistance for Owners of Apartment Complexes, Mobile Home Parks and Commercial Facilities PLACEHOLDER H2 TO MEET WCAG REQUIREMENT Apartment complexes, mobile home park owners, commercial facilities, etc., are required to complete a registration form for submetered or allocated utility service and to be registered with the PUCT prior to issuing bills for water and sewer service. Owners of apartment complexes, mobile home parks, commercial facilities, etc., are also expected to use this form to update changes in ownership, name of complex or facility, and/or when billing methods change from submetered to allocated and vice versa. The information listed below will provide reference material and guide you through the process. Registration Form Registration of Submetered or Allocated Utility Service Archive of Filed Registration Forms Registration of Submetered or Allocated Utility Service Fact Sheets Property Owners Guide to Submetered Utility Service Property Owners Guide to Allocated Utility Service RV Parks: Am I Regulated? Submetering/Allocation Reference Sheet for Apartment Houses Submetering/Allocation Reference Sheet for Condominiums PUCT Rules Related to Apartment Utility Billing Chapter 24 Rules, Subchapter I, Water Utility Submetering and Allocation Texas Laws Related to Apartment Utility Billing Texas Water Code Chapter 13, Subchapter M How to Contact the PUCT Submeter or Allocation Registration Group Questions or requests for additional information may be sent to us at licensing.compliance@puc.texas.gov. To help speed up our response time, please be as specific as possible. Include the entity names and numbers for the items in question. Please provide your name, address, phone number and the best way to contact you. You may also call our Licensing and Compliance group at 512-936-7000.