Central Records Filing Procedures

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The Public Utility Commission of Texas regulates the state's electric, telecommunication, and water and sewer utilities, implements respective legislation, and provides customer assistance in resolving consumer complaints.

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Central Records Filing Procedures E-Filing Instructions Please Review The E-Filing Instructions Before Completing An E-Filing. E-Filing submissions will be complete after submission through the PUCT Interchange Filer. The filing party will receive an email confirming that we have received their E-Filing, followed by a confirmation email containing an attached E-Filing Receipt. Once you receive the E-Filing Receipt - the second email - you are finished filing. The documents you attach in Filer will be processed into a single PDF in the order in which the documents were attached. Therefore, if you attach a PDF and Word version of the same document, they will both end up in the PDF record copy that has a time stamp. Please attach documents to your filing in the order in which you would like them to be filed. You can submit an E-Filing at any time of the day, and it will be processed then. You will no longer have to wait for Central Records staff to finish processing your E-Filing. If you are submitting a request for a new Control Number or a Confidential E-Filing, Central Records staff will process these during business hours. Filing Procedures: All filings are recommended to be filed electronically. Please use the PUCT Interchange Filer to do this. In accordance with the Commission Order in 50664 issued March 16, 2020, service of pleadings in all PUCT dockets will only be by E-Filing. Please contact Central Records if you have any questions: centralrecords@puc.texas.gov or 512-936-7180 Central Records Addresses Mailing Address (USPS): Public Utility Commission of Texas P.O. Box 13326 Austin, TX 78711-3326 Shipping / Overnight Delivery Address (e.g., UPS, FedEx, etc.): Public Utility Commission of Texas 1701 N. Congress Suite 8-100 Austin, Texas 78701